Client Accommodation Agreement
Last updated on August 10, 2020
When you arrive at Kasa, we want you to feel at home. But even your home has rules, right? We’ve only included rules that ensure the safety and comfort of our community. By following them, we are confident you will enjoy your stay!
ABSOLUTELY NO SMOKING
We prohibit smoking of any kind. This includes but is not limited to tobacco, marijuana, e-cigarettes, vape pens, and hookahs. This applies to any part of the apartment building that contains the Kasa (including hallways, lounges, rooftops, fitness centers, and all amenity areas), any part of your reserved Kasa apartment (including the balcony or patio), and within 30 feet of any public entrance. The Company may operate marijuana and tobacco sensors in order to help enforce this rule.
The registered Client must be 18 years of age or older. Proof of identity and age is required for check-in.
ARRIVAL / EARLY ARRIVAL
The arrival time is 3:00 p.m. on the first day of your reservation. An earlier arrival may be allowed subject to availability.
DEPARTURE / LATE DEPARTURE
The departure time is 11:00 a.m. on the last day of your reservation. We reserve the right to charge late fees for departures after 11:00 a.m. A later departure may be allowed subject to availability.
To protect against identity theft and fraud, and for the safety of other Clients and neighbors in the community, we ask that the Client completing the Kasa reservation provide a scanned or photographed copy of their valid, government-issued photo ID (passport or state driver’s license), with the Client’s face, address, date of birth and photo clearly visible and in focus. Through our virtual front desk, we provide you with a safe, secure method to upload your ID electronically. The reservation billing information must match the information on the government-issued ID of the Client making the reservation. We reserve the right to refuse service to individuals who do not furnish this information. In the event that a Client refuses to provide their valid, government-issued ID after making a reservation, the Client’s reservation will be cancelled in accordance with the section titled “Cancellation” below.
We expect that you, the Client identified above, will stay at the Kasa during the entire reservation. Anyone else who stays at the Kasa during your reservation shall be deemed a “visitor” hereunder.
If you are located outside the European Union, we may, but are not obligated to, obtain background reports from consumer reporting agencies or otherwise review publicly available information about you, including sexual offender registration lists or databases compiling information about criminal convictions. By making a reservation with us, you authorize us to use your personal information (including name, address, date of birth, or other identifying information) to obtain these reports, and agree that we may, in our sole discretion, suspend, cancel, block, restrict or terminate your access to our services or reservations made or contemplated, based on our evaluation of such reports.
RIGHT TO REFUSE SERVICE
The Company may refuse service to, or evict from a Kasa, any individual for any reason(s) that does not violate federal or state laws. Reasons for refusing service to, or evicting, a Client or any other individual include, but are not limited to: refusal or failure to pay for accommodations; being under the influence of alcohol, drugs, or any other intoxicating substance such that the individual is disturbing the peace; seeking to use the Kasa for an unlawful purpose; seeking to bring into the Kasa an unlawfully-possessed firearm or any item, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroying, damaging, or defacing the property or threatening harm to the property, other clients, or residents of the property; causing or permitting persons to exceed the maximum allowable occupancy of room; or refusing to abide by the reasonable standards or policies established by the Company, including, without limitation, the Kasa Stay Rules.
The Client may not disturb the quiet enjoyment of any other Client of the Company, resident of the building, or surrounding neighbors. At all times, the Client shall refrain from making loud noises and excessive television and/or radio volume that may disturb others. The Client shall observe quiet hours from 9:00 p.m. to 8:00 a.m. Parties and large gatherings are prohibited.
Kasa apartments are proactively monitored for compliance with this noise policy. Decibel sensors notify the Company of sounds in the Kasa that exceed 75 decibels (dB). In the event that the Company receives a noise complaint from a community member and/or receives a notification that the noise level in the Kasa has exceeded 75dB, the Company will contact the Client and issue a first warning to reduce the noise level. If, after the first warning, Company subsequently receives an additional noise complaint and/or notification that the noise level in the Kasa has exceeded 75dB, the Company reserves the right to charge the Client a penalty of $500 and/or evict the Client without a refund, the decision of which is the sole right of the Company.
Visitors must be accompanied by the Client at all times. The Client must obtain the Company’s express permission for visitor use of building amenities (including the pool, gym, and business center). The Client is responsible for the actions of all Visitors.
CANCELLATION AND REFUND POLICY
If you reserve the Kasa through the Company website, you must pay the nightly fee(s), cleaning fee, and taxes (the “Reservation Fees”) at the time of booking. If you reserve the Kasa through a third party (each, a “Booking Channel”), we will charge your card in accordance with the terms and conditions of the Booking Channel used to make the reservation.
After the reservation is made, and in addition to charging your card for the Reservation Fees, we may pre-authorize your credit card for an amount up to $500 as a security deposit (“Deposit”) for your stay. Once you have departed the Kasa, the pre-authorization Deposit will be lifted, unless damages were assessed on the property as a result of your stay. While it can take anywhere from 1 to 20 days for the pre-authorization Deposit to be lifted by your bank, it typically takes fewer than 5 days.
If you reserve the Kasa directly through the Company website and your reservation is under twenty-eight (28) nights long, you may cancel your reservation up to six (6) days prior to the Arrival Date, and, within twenty (20) days of the cancellation, the Company will refund the full Reservation Fee back to the payment method used at the time of booking. Reservations cancelled five (5) or fewer days prior to the Arrival Date are non-refundable.
If you reserve the Kasa directly through the Company website and your reservation is twenty-eight (28) or more nights long, the following policies apply:
Cancellation prior to check-in time: The first thirty (30) days of your reservation are non-refundable, while the remainder of the reservation is fully refundable. The refundable portion of the Reservation Fee will be returned to the payment method used at the time of booking within twenty (20) days of cancellation.
Cancellation after check-in time and/or stay commencement: You will be responsible for payment for each day of your reservation prior to cancellation. In addition, the first thirty (30) days of your reservation subsequent to your cancellation are nonrefundable, while the remainder of the reservation is fully refundable. The refundable portion of the Reservation Fee will be returned to the payment method used at the time of booking within twenty (20) days of cancellation.
If you reserve the Kasa through a Booking Channel, the Company strictly adheres to the cancellation policy posted on the Booking Channel used to make the reservation. No exceptions to the posted cancellation policy will be made for unforeseen circumstances, including but not limited to weather, personal emergencies, or schedule changes.
NO SHOW CHARGES
Your reserved Kasa unit will be held for you until 3:00 pm the day following the Arrival Date. If you do not check in by that time and have not otherwise notified Kasa that your arrival will be delayed, your reservation will be considered a “No Show” and will be cancelled. You will forfeit all payments made to Kasa related to the reservation and will not be entitled to a refund.
If you are aware that your arrival will be delayed past 3:00 pm the day following the Arrival Date, please contact us as soon as possible to avoid your reservation being deemed a No Show.
DO-NOT DISTURB AND ACCESS TO APARTMENTS
To provide all of our Clients with an exceptionally clean and safe travel experience, we reserve the right to enter the Kasa for reasonable purposes, including, but not limited to: housekeeping; maintenance; verification that the room, its furnishings, and mechanical equipment are intact; to address or prevent a violation of the Kasa Stay Rules; in the event of an emergency; in the event that suspected illegal activity is taking place; to address a disturbance to other Clients or community members; and in the event that suspected damage is being done to property. Except in emergency circumstances, our team members will knock and announce themselves before entering the Kasa. If called upon, law enforcement will be granted immediate access.
LOST & FOUND POLICY
The Company assumes no liability for lost, misplaced, stolen, or damaged belongings, including any belongings which are left in the Kasa after your departure time has passed. If you discover that you have left something, please contact our team immediately and we will do our best to retrieve it for you. However, you will be responsible for any shipping and personnel charges associated with the return of your belongings.
The following policy does not apply to service animals. Please see the “Service Animal Policy” section of this Agreement for the Company’s policies on service animals. The Company happily welcomes pets at many of our properties, but is unable to accommodate them at others. To determine if pets are allowed at a specific Kasa property, please visit the property’s individual booking page.
If a Kasa property allows pets, the following restrictions apply:
The Company is unable to accommodate pets other than cats and dogs.
The Company is unable to accommodate Pit Bulls, German Shepherds, Chow Chows, Boxers, Rottweilers, Bull Mastiffs, Presa Canarios, American Bulldogs, wolf hybrids, Huskies, Malamutes, Dobermans, St. Bernards, Great Danes, Akitas, Staffordshire Terriers, or any hybrid or mixed breed of the aforementioned breeds at any of our properties.
Only one pet may stay in a Kasa unit.
The Company is also unable to accommodate any pets who have ever behaved violently or aggressively towards a person or another pet.
You must never leave your pet unattended in the rental unit.
You must keep your pet on a leash or in a carrier in the common areas of the property.
You must keep your pet off of all furniture in the rental unit and common areas.
Your pet must be up to date with all licensing and vaccination requirements of the state and local jurisdiction where you permanently reside.
You must furnish copies of your pet's current licensing and vaccination records should the Company request documentation thereof.
You must in all cases notify the Company that you will be bringing a pet as part of your reservation, and confirm that you are following all pet-related rules and fees as described on the Booking Channel and the Company website.
Service animals may accompany our guests to any Kasa property, under the following conditions:
The Company is unable to accommodate any service animals who have ever behaved violently or aggressively towards a person or another pet.
Your service animal must be up to date with all licensing* and vaccination requirements of the state and local jurisdiction where the guest permanently resides.
You must furnish copies of your service animal’s current licensing* and vaccination records should the Company request documentation thereof.
You must never leave your service animal unattended in the rental unit.
You must in all cases notify the Company that you will be bringing a service animal as part of your reservation, and confirm that you are following all service animal related rules as described on the Booking Channel and the Company website.
*Please note that Kasa does NOT request information or documentation concerning the licensing and/or certification of your animals as qualified service animals. The terms “licensed” and “licensing” as used above refer only to the basic licensing and registration of an animal’s ownership that is typically required in most states and local jurisdictions.
EMOTIONAL SUPPORT ANIMALS
The Company is unable to accommodate any emotional support animals who have ever behaved violently or aggressively towards a person or another pet.
Your emotional support animal must be up to date with all licensing and vaccination requirements of the state and local jurisdiction where you permanently reside.
You must furnish copies of your emotional support animal’s current licensing and vaccination records should the Company request documentation thereof.
If requested, you must provide documentation from a physician, psychiatrist, social worker or other mental health professional which demonstrates that the emotional support animal in question provides you (or another guest under the reservation) with emotional support that alleviates one or more of the identified symptoms or effects of an existing disability.
You must never leave your emotional support animal unattended in the rental unit.
You must in all cases notify the Company that you will be bringing an emotional support animal as part of your reservation, and confirm that you are following all emotional support animal related rules as described on the Booking Channel and the Company website.
Children of all ages are welcome. Clients are responsible for the actions of all minors who accompany them in the Kasa and on the premises. Children who are 12 years of age or younger are prohibited from entering the amenity areas (including the pool, gym, and rooftops) unless under the immediate supervision of an adult who is 18 years of age or older.
Room occupancy limits are determined by the fire code and fire safety restrictions. Clients are required to comply with maximum occupancy limits. Please refer to your Booking Channel or the Company website for the maximum occupancy of the Kasa you have reserved.
APARTMENT KEYS / ACCESS CODES
Access codes are issued to the registered Client on the day of arrival. No access codes will be issued to anyone under 18 years of age at any time.
PARKING PASSES / AMENITY KEYS / POOL WRISTBANDS
The Kasa you have reserved may include parking passes, amenity keys, and/or pool wristbands, among other items that are provided to ensure full access to the building and its facilities. Failure to return these items at the time of your departure will result in a fee of $250 for each unreturned item.
All Kasa apartments are cleaned prior to each new Client’s arrival. The Company does not provide nightly housekeeping. You may schedule an additional cleaning for the fee listed on the Booking Channel or specified by the Company for each cleaning.
If the Company determines that you have brought any infestation into the Kasa or onto the premises, the Company reserves the right to charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that the Company deems necessary to address the infestation.
Trash bins and trash bags are provided in each Kasa. Trash must be discarded by The Client prior to departure from the Kasa. Directions to the nearest trash area are provided in the Guest Portal. Failure to discard of all trash may result in a fine of $25 per occurrence.
POOL AND AMENITY AREAS
No lifeguard is on duty in the pool areas. Client use of all amenities, including the pool and hot tub areas, is at their own risk. The Company is not responsible for any amenities or services that are closed, out of service, or cannot be used for any reason, and no refunds will be made.
Clients of legal drinking age who bring alcoholic beverages onto the premises must consume such beverages in the Kasa. Alcoholic beverages are prohibited in amenity areas, including, but not limited to, the pool, fitness center, rooftop, and lobby.
FIREARMS AND WEAPONS
For the safety of our Clients and the community, Clients are not permitted to carry firearms or weapons in the Kasa or on the premises.
In the case of an emergency, call 911 immediately. Please notify our team so we are aware and can be of assistance.
WiFi is free for Clients. While the Company makes its best effort to provide interruption-free, high-quality Internet access, the Company assumes no liability in the event that Internet access becomes unavailable. Clients are prohibited from using WiFi for any illegal activity, including, but not limited to, violating the Digital Millennium Copyright Act. The Company assumes no liability for Client use of the Internet.
PARKING AT OWN RISK
All vehicles parked on the premises must be registered with the Company prior to the Client’s arrival. Parking may be subject to a nightly fee. Vehicles are parked at the risk of the owner. The Company shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the property. If the Client leaves a vehicle in the parking area after departure without obtaining the written consent of the Company, the Company reserves the right to have the vehicle towed at the owner’s expense.
DAMAGE AND/OR THEFT OF PROPERTY
Clients are liable for any damage and/or theft at the Kasa, premises, or property caused by the Client, their visitors, or other persons present in the Kasa during the Client’s stay. This includes damage to rooms, fixtures, furnishings and equipment (such as towels, artwork, electronics, and kitchen equipment). The Company reserves the right to retain the Client’s payment method details and charge the payment method 120% of such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by the Company as a result of the damage and/or theft. Charges may include, but are not limited to: all property damage; missing or damaged items; smoking fee; cleaning fee; and Client compensation. The Company will make reasonable efforts to mitigate the cost of repairing the damage. In the event that the Kasa becomes un-rentable through any action of the Client, the Company reserves the right to charge the Client the nightly rate as advertised on the Booking Channel where the reservation was made until the Kasa may be put back into a rentable condition, in addition to charges for any damage caused by the Client, their visitors, or other persons.
All Company staff members are trained and required to respond to potential violations of our Kasa Stay Rules. Clients who refuse to abide by the reasonable standards and policies established by the Company for the safety of all Clients, staff, owners, property, and the operation and management of the property will be evicted, with no refund.
CHANGES OR MODIFICATIONS TO KASA POLICY / HOUSE RULES
The Company may modify, amend, or cancel any of the Kasa Stay Rules at any time without prior notice. Any modification, amendment, or cancellation of the Kasa Stay Rules that occurs prior to your departure is hereby deemed incorporated into the Client Accommodation Agreement governing the reservation. Clients should check our website regularly for updates to the Kasa Stay Rules.
USE OF PREMISES
The Kasa and amenity areas shall not be used for any unlawful or illegal purpose. No nails, screws, or other items may be driven into any portion of the Kasa. The Client shall use the Kasa for residential purposes only. The Client shall not conduct any commercial, industrial, or retail activity in the Kasa.
The Company retains all property rights to the Kasa. No tenancy is created by the Kasa Stay Rules. The Client agrees that the Company or other lawful authority may evict the Client, without notice, for any reasons such as, but not limited to: failure to leave the unit at the designated departure date and time (unless extended according to the terms of the Kasa Stay Rules and authorized in advance by the Company); nonpayment of Reservation Fees or other charges; violation of any rule in the Kasa Stay Rules; violation of any rules of the housing development, condominium association, or apartment complex in which the Kasa is located; any unlawful act of the Client. The Client agrees to hold the Company harmless for any eviction.
The Company reserves the right to move you to a comparable property should circumstances beyond the control of the Company arise.
It is understood and agreed that by signing this Client Accommodation Agreement and/or making payment as requested, you shall have acknowledged and consented to all terms and conditions of the Kasa Stay Rules, on behalf of yourself and those in your party. The date of this Agreement is the date the reservation is made.