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Terms & Conditions

Kasa Living Privacy Policy

Last updated on August 22, 2019

Kasa Living, Inc. (“Company”, “we”, “our” or “us”) understands that privacy is important to our users. This Privacy Policy sets out how we will collect and use the personal information you provide to us while using the website located at https://kasa.com (the “Site”), when you stay at one of our properties (each, a “Kasa”), or from other sources.

By accessing or using the Site or staying at a Kasa, you are deemed to accept the terms of this Privacy Policy. We reserve the right, at our discretion, to change, modify, add or remove portions of this Privacy Policy from time to time and such changes shall be posted on the Site. We encourage you to periodically review the Site for the latest information on our privacy practices.

The Site, together with all its content, is owned or controlled by Kasa Living, Inc., a Delaware corporation with offices located at 358 Brannan Street, San Francisco, California 94107 USA.

PERSONALLY IDENTIFIABLE INFORMATION THAT WE COLLECT

We may collect and process certain personal information that you voluntarily submit to us, such as through our contact pages, by email, when booking and visiting a Kasa, or some other means. We may also collect information about you from third parties, including information from other third-party sources that are lawfully entitled to share your data with us. We use and share this information (and may append this information to the other information we have on file for you) for the purposes described in this Privacy Policy. We take care to keep this information secure and prevent any unauthorized access or unlawful use of it as described in the “Security” section below.

The personal information you may provide to us could include your name, address, billing address, date of birth, gender, email addresses, passport information, driver’s license information, vehicle information, credit card information, mobile phone numbers, and/or information related to your stay(s) at a Kasa.

NON-PERSONAL OR AGGREGATE INFORMATION THAT WE COLLECT

When you visit the Site, we may automatically collect certain non-identifying information about you, such as the type of browser or device operating system you use, the domain name of the website from which you linked to us, the amount of time you spend on the Site and the pages on the Site that you view. We may also aggregate information collected from our users (such as the number of users in a particular region or having particular characteristics).

INFORMATION USAGE

The information we collect about you or you provide to us will be used to provide you with information and to personalize the services you request from the Company.

In addition, we may use your personal information:

  • To respond to your direct queries.
  • To operate the Site.
  • To verify your identity.
  • To perform a background screening.
  • To provide you with any specific services that you have requested.
  • To add you to our mailing lists and to send you emails from time to time.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account, including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

You may withdraw your consent to our use of your personal information at any time by contacting us at hello@kasa.com; however, in that event, we may be unable to provide services to you.

BACKGROUND SCREENING

If you are located outside the European Union and make a reservation to stay at one of our properties, we may, but are not obligated to, obtain background reports from consumer reporting agencies or otherwise review publicly available information about you, including sexual offender registration lists or databases compiling information about criminal convictions. We will comply with applicable laws in accessing such information. By using our service, you authorize us to use your personal information, (including name, address, date of birth or other identifying information) to obtain these reports and agree that we may, in our sole discretion, suspend, cancel, block, restrict or terminate your access to our services or reservations made or contemplated, based on our evaluation of such reports.

We authorize consumer reporting agencies to provide your information to various government entities and law enforcement entities as permitted by law.

You have the right, upon written request made within a reasonable time, to request whether a consumer report has been run about you and to request a copy of your report. Searches for these reports will be conducted by:

CoreLogic Rental Property Solutions, LLC

3001 Hackberry Rd.

Irving, TX 75063

Consumer Relations: 888-333-2413

INFORMATION SHARING

We may disclose and market aggregated information about users of our Site, and aggregated information collected via our Site, that does not identify any individual, without restriction.

We will only share your personal information as described below, unless you have specifically consented to another type of use, either at the time the personal information is collected from you or through some other form of consent from you.

We may disclose your personal information:

  • To contractors, service providers, landlords (including building staff), and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company's assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our users is among the assets transferred.
  • To fulfill any purpose for which you provide it.
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our contract terms and conditions.
  • In connection with the sharing of a testimonial, as described under “Testimonials” below.
  • To investigate suspected fraud, harassment or other violations of any law, rule or regulation, or the policies for the Site.

TESTIMONIALS

We may disclose and market any review or testimonial which you have posted on a third-party booking channel, social media platform, or on the Company website, or have provided to a representative of the Company, along with your first name. You may request that the Company not disclose or market your testimonial by contacting us at hello@kasa.com.

INTEREST BASED ADVERTISING

We may directly or through a third-party vendor use non-personally identifiable information in connection with our own or our service providers’ information to display or deliver targeted advertising to you on our Site and to manage our advertising on other sites. Cookies, clickstream data, web beacons and other similar technologies may be used to collect information in order to provide personalized advertising. For example, if you are searching for information on a particular product, we or our service providers may cause an advertisement to appear on other websites you view with information on that product. This form of advertising, sometimes called “interest-based advertising,” is based on anonymous information and not on any personal information. As a result, we and our service providers know your interests, but do not personally identify you in connection with the delivery of that specific ad. We believe that such advertising is helpful because you will see advertisements that are relevant to your interests.

COOKIES

We may place small data files on your device or device hard drive known as “cookies” or a similar type of file (such as clear gifs, web beacons, tags, etc.) for the purpose of facilitating and enhancing your communication and interaction with the Site. Many websites use cookies for these purposes. Cookies are also used to collect general usage and volume statistical information. We use this information internally, to help us maintain and enhance the efficiency and usefulness of the Site. We may also use and place cookies on your device from our third-party service providers in connection with the Site, such as an analytics provider that helps us manage and analyze Site usage. We also use session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. Our persistent cookies may remain active on your device for up to 1-3 years (depending upon the purpose of the cookie) or until you delete them manually. We set a persistent cookie to enable us to track and target the interests of users to enhance the services we provide. Cookies and similar items are not used by us to automatically retrieve personal information from your device without your knowledge. If you do not wish to receive cookies or want to restrict them or flush them from your device, you may do so by changing the settings on your computer or browser accordingly, in which case you may still use our Site, but it may interfere with some of its functionality.

CLICKSTREAM DATA

As you use the Internet, a trail of electronic information is left at each website you visit. This information, which is sometimes referred to as “clickstream data,” can be collected and stored by a website’s server. Clickstream data can tell us the type of device and browsing software you use and the address of the website from which you linked to the Site. We may collect and use clickstream data to anonymously determine how much time visitors spend on websites, how visitors navigate throughout websites and how we may tailor our Site to better meet consumer needs. This information will be used to improve our Site. Any collection or use of clickstream data will be anonymous, and will not intentionally contain any personal data.

SECURITY

We have implemented technical and organizational measures, reasonably appropriate to the risk, to protect your personal information against accidental or unlawful destruction, loss or alteration and unauthorized disclosure or access. However, due to the inherent open nature of the Internet, we cannot ensure or warrant the security of any information provided online.

OTHER SITES

As a convenience to you, we may provide links to third party websites from within the Site. We are not responsible for the privacy practices or content of these third-party sites, and by providing a link we are not endorsing or promoting such third-party sites. When you link away from our Site, you do so at your own risk. We encourage you to read the policies and terms of every website you visit.

SOCIAL NETWORKING SERVICES

The Site may integrate with social networking services. You understand that we do not control such services and are not liable for the manner in which they operate. While we may provide you with the ability to use such services in connection with our Site, we are doing so merely as an accommodation and, like you, are relying upon those third-party services to operate properly and fairly.

You should be aware that personal information which you voluntarily include and transmit online in a publicly accessible blog, social network or otherwise online may be viewed and used by others. We are unable to control such uses of your personal information, and by using such services you assume the risk that the personal information provided by you may be viewed and used by third parties.

INFORMATION RELATING TO CHILDREN

Our Site is designed for those 13 years of age and older. We do not knowingly collect information from anyone under the age of 13. If we are made aware that we have received such information, or any information in violation of this Privacy Policy, we will use reasonable efforts to locate and remove that information from our records. In the case of individuals in the European Union, we do not collect information from anyone under the age of 16 except with parental consent, subject to an EU member state providing by law for a lower age (not below 13 years).

COMMUNICATIONS WITH COMPANY

By providing your email address to us, you expressly consent to receive emails from us. We may use email to communicate with you, to send information that you have requested or to send information about other services provided by us, provided that, we will not give your email address to another party to promote their products or services directly to you except as set forth in this Privacy Policy.

DO NOT TRACK SIGNALS

Please note that we do not respond to or honor “do not track” signals or similar mechanisms transmitted by web browsers.

YOUR CALIFORNIA PRIVACY RIGHTS

California law permits customers in California to request certain details about how their information is shared with third parties for those third parties’ own direct marketing purposes. If you are a California resident, you may request such information from us by contacting us by email at hello@kasa.com. Any such request must include "California Privacy Rights Request" in the first line of the description and include your name, street address, city, state, and zip code. Please note that we are only required to respond to one request per customer each year.

QUESTIONS AND COMMENTS

If you have any queries or comments about this Privacy Policy or our privacy practices, or wish to resume receiving information which you may have previously opted-out of receiving, please contact us at hello@kasa.com.