Kasa University-Airport Santa Clara

Really enjoyed my stay here. I hope the price doesn’t go up drastically in the future because I’d love to book again with them next time I’m in town. Great service and very responsive to any questions or concerns. Incredible location. I did have some concerns that it might end up being a pretty loud and party place given how close it is to the University, but did not hear the neighbors not even once, either the units next to me were actually vacant or the insulation is excellent.

Only thing that wasn’t so clear to me is when I arrived there for the first time I did not see anything that said Kasa on the outside. I thought I was in the wrong place for GPS Continued to take me to Benton apartments. I think if they had some sort of a sign out there indicating this is also casa apartments then it would be less confusing if you haven’t been there before.

From Google • Mar 23, 2023

I was here for a work trip and spent a week in their lovely room/apartment.

Things to note.. you best be tech savvy and screenshot their instructions for quick access as you will need a series of codes to access the elevator and room. Screenshot is also good since there will be zero reception the moment you enter the parking garage.

The room/studio was plenty of room and is equipped with a full kitchen and ..and...wait for it.. WASHER AND DRYER that didn't charge $4-$7 for a load of laundry. It was part of the package!

Kitchen came with kitchenware to cook, bake, etc.

Upon entry to the room they provide keycards so you don't have to keep punching in codes to access and use the elevator.

Check-in instructions claim you could download the latch app to make it even easier with your phone, but the login they provided didn't work. The key cards were good enough.

My only two very minor complaints is there isn't a TV in the bedroom. Well.. the experts say you shouldn't watch TV before bed anyways.

Second gripe was the bed was extremely firm. I can sleep just about anywhere and have had some firm beds but this one was a bit much for me and took a night or two to get used to it. I opted to sleep on the pull out couch the first night since that was softer. Everyone's bed softness/firmness needs cannot be predicted..therefore I will not eliminate a star because of that.

I can say their helpdesk is ridiculously responsive via phone and email! I left the room without my workphone one morning that had the room/hotel information and codes to get into the room (keycard doesn't work for room..only elevator).

I called the number I had for Kasa and had a minor anxiety attack because who likes calling 800 numbers? Only to get the run around, 5 transfers and 45 min wasted. For Kasa... nope! I got someone local and after a few security questions within MAYBE 3 minutes he provided me the code I needed.

Not only that. I had responded to an automated Kasa email with a question and less than 5 minutes later I got a response back from a person and an answer.

Amazing customer service, amazing amenities (laundry and kitchen), and competitive pricing. ?

From Google • Mar 22, 2023

Awesome experience, I felt very much at home.

From Google • Mar 20, 2023