Reviews of Kasa Archive Reno-TahoeReviews of Kasa Archive Reno-Tahoe

Wonderful Likes: Good place for stay and pleasant atmosphere Dislikes: Nothing

This is a very nice place to stay Likes: Conveniently located

Update. Was able to recover my left behind item and the stay at the place was beyond expectations. Great place and responsive staff.

I liked the entire stay. Some stains on carpet and for some reason had everything we needed and more except for spoons and body wash. Would definitely stay here again in the future.

Stayed here for a month and almost considered renting an apartment long term here if it wasn’t so expensive for rent! We loved the gym and hot tub and the location! I would definitely recommend this place!

As mentioned to the management, dishwasher leaked all over the floor, shower volume was so low that it was difficult to get wet,shower curtain was extremely short, causing water spillage on floor, previous tenant left trash in room, room smelled, and I checked under the bed and it was very dirty so I cleaned it myself, etc. Don’t like this place.

The Kasa Archive Shower Challenge The property was very well kept and clean throughout. I had an uncomfortable showering experience in two different units. Both had small showers where the shower head couldn't be adjusted to allow showering comfortably. the shower head is too high, I could barely reach it. water stream at chest height and couldn't was lower extremities because I had my back up to the wall already, I compared it to an RV shower. The cancelation policy with Kasa or other 3rd parties isn't in visitors favor. They charge for parking withing the gates. property did try to accommodate the first stay by charging for an upgrade but was waived due to my complaint; the 2nd stay no offer was made nor shower issue addressed. The design is the issue. A handheld, or a more maneuverable head, or a 90 degree drop vs the 45 degree may be good solutions.

Great location in the heart of Reno near midtown. A lot of communication on how to navigate the check in and arrival process all through text which was helpful. Perfect for what our family needed. Spa, outdoor big screen, and BBQ area to enjoy. Thanks for a good stay!

Overall was nice but we had to share towels which was not nice . Likes: Clean Dislikes: Not enough supplies. The accommodation for 4 only provided two bath towels and one hand towel . There were not enough kitchen ware to use unless you keep on doing dishes.

Beautiful stay had everything we needed. Couldn’t hear any noise from neighbors and Kasa was extremely helpful and responsive whenever needed. Will definitely be coming back here

Cooking was enjoyable 🫸🏼🫷🏼

5/5, Amazingly Unique, Cozy and Incredibly Comfy To say I was pleasantly surprised is an understatement. I think like most people, I was worried about the lack of personnel on the property and the virtual nature of the hotel. But it was honestly quite a wonderful experience. The rooms were nice, cozy, comfy and clean. I was very happy that it was secured with a gate and codes to get into the building. It felt very safe and made us feel very comfortable staying in the downtown area. We came and stayed here during our wedding and they catered a little welcome gift for us for our stay and it was a great way to start our wedding vacation. It made us feel very valued as customers. I liked that when I asked questions by text that I was met with prompt answers. It made the virtualness of the stay feel easy. I think the only thing we didn’t like was that when it was the morning of check out, at 9am in the morning, someone was trying to get into our room (obviously a staff member seeing if they could start cleaning) but there was no knock and nothing stating on our end that we were checking out yet. We still had two hours left and it felt a little bit like an invasion of privacy. We even got a text while they were trying to get in stating that check out time was 11am so I’m not sure why they were trying to get in so early. Besides that, our stay was amazing and we will be staying again in the future

This was my first Kasa experience and I would definitely stay at a Kasa again. First time with virtual check in also. I had to change rooms during my 8 day stay, but they switched after just one night. First room was on bottom floor, by back door, and people were walking by looking in window and door was loud opening and closing. I enjoyed a view of Sierra Nevada mountain range! Both rooms were finger swipe clean! It could have been quieter - due to thin walls I guess, but not a big concern. Everything was supplied that I needed in the kitchen. I really liked the security which made my first solo trip feel good! Great place at affordable rate! And was able to walk to Sprouts Fresh Market!

Excellent

Very basic accommodations; sparsely furnished and decorated; extra charge for parking; too bad if you are beneath noisy tenants—little insulation between rooms. Only communication is via text, no personal contact. Room was clean but area rugs were filthy. A cat had been in the unit scratching the sofa and doing its business on the rugs.

Lo rentamos para fin de año y la verdad excelente, desde el acceso con codigo. Solamente es seguir instrucciones , tenia todo lo necesario para mis 4 dias de estancia. La zona muy segura, mucho mejor que estar en el centro . Con gusto regresare a hospedarme con ustedes . Pdt : El estacionamiento dentro de la propiedad es de paga y te piden una retencion en garantia o un pago anticipado , para que lo tomen en cuenta.

Very responsive and felt safe and secure.

My first choice in Reno.

All was good but I didn't like having to pay extra 600 dollars separate from my room price for parking you should let people know before purchase of room about parking not being included felt like scam.

Very comfortable Likes: Nice location, clean place Dislikes: Some guests having their pets in. Now raising questions bout the cleanliness.

We won’t use Kasa properties again because the administrative requirements around security are burdensome and there are Likes: Facility was in a good location. Dislikes: The unit was on a major street (Virginia St), so it was loud and had a lot of foot traffic walking by the windows.

Was a last minute option , me and my partner made the best . The pool side is a walk and they don’t mention that the blinds are not private at all , everyone can see passing by but there is security at night

Hotel is refusing to complete basic maintenance and replace a smoke detector in the building which has gone off for 3 days now. After being informed multiple times, they lie about staff being onsite who couldn’t hear it. You can hear it clear as day from all over the building and parking lot. This place is fine for a temporary, quick stay. But god forbid you have a legitimate issue that needs to be addressed. They are incompetent and useless, only telling lies while not giving a crap about taking real action. Pitiful hospitality business. If they can’t address a simple smoke detector, what else are they failing to maintain? On top of that, I’ve been in a room for nearly a month now with a broken AC / heating unit. Kasa is all smoke a mirrors. When you message through their text chat, you’re given AI generated responses about how “your stay and peace are important to us” while simultaneously doing absolutely nothing to rectify ongoing issues.

Very nice! Planning on staying again.

-Very Good place to stay, but a little bit pricey. -Customer service excellent.

Great place for a family vacation! Loved the set up of the apartment and the giant hot tub and big screen tv!

I really liked the room style - 2 bedrooms and 2 bathrooms. I used the kitchen and laundry every day. I liked the fitness center and the hot tub. Overall nice and comfy place to stay.

Overall my stay was a 5/5 and you will not find a more well maintained facility or cleaner room in Reno. This was my first time staying in zero contact facility....meaning it's all done online and no front desk you have to check into when you arrive. In fact, there is not front desk. The hardest part of the process was extracting all the vital information from the emails you receive during your booking and prior to arriving. These details include where to park, parking gate code, building entrance code, room code, phone numbers and/or email addresses you will need in case you encounter a problem. Since this was my first time using a zero contact facility I did feel a bit overwhelmed prior to arrival but completely comfortable once I arrived and was able to correctly access everything. Kasa Archive will be the only place I ever stay when visiting Reno in the future. The rooms have everything you need....kitchen, oven, microwave, washer/dryer and even a dishwasher. A++++

Shower is very small, with a cheap curtain that allows water to get ALL OVER the bathroom floor. We were left with a few towels, which we had to sacrifice to cleanup the floors and we had to share our towels to dry ourselves after showers. Bed was not comfortable at all and left us with sore backs/necks (We’re usually not picky, but this was pretty bad) The WORST part of this Airbnb was the amount of noise. It is next to the building entrances, and we can hear VERY clearly anytime someone leaves/enters the building. Tons of noise, basically any noise outside the door, even quiet talking, comes through LOUD. VERY noisy 24/7 and throughout the night, slamming doors, laughing/yelling tenants, ALL night. They claim in the description of the property to ‘use decibel sensors’ to hold guests accountable (is this legal?) but I don’t believe this was true. As an audio engineer myself, these wouldn’t work anyway because noise bleeding would trigger the sensors in the unit, from the outside

We are a family of 4 visiting my brother who lives in Reno. I appreciated 2 bathrooms and 2 separate bedrooms. It was nice making breakfast in our kitchen. I used the clothes washer and dryer every day. The 24 hour gym was convenient. We used the hot tub several times. The virtual front desk was very responsive. Kasa Archive was located close to the airport and the Peppermill. Nice and clean. Would definitely stay here again.

不错

The directions I received to get into the building were not clear and need to be updated.

Beautiful stay they were always very responsive as soon as I reached out if I had a question, I work a lot in Reno (I travel for work) so I will be frequenting them as often as I can. Quiet and clean. Loved it

The virtual check in experience was a nightmare and good luck if you need help. Waited over an hour to get a chat response, called and waited on hold just to talk to someone who tried to say “because we booked on Expedia they couldn’t communicate any information about our reservation or check in to us.” The room itself is nice and very clean (though no housekeeping during your stay so be mindful) but the location is right off a bad street in Reno and there is ZERO insulation, thus the room is SOOOOOOOO loud. Literally sounded like all the windows were open. Could hear the crosswalk noise, people screaming at every hour in the morning walking by and all the traffic noise. I would simply not stay here again because of how loud the room was, and if you’re a light sleeper - good luck. And you have to pay $10/night for parking which was never outlined in our booking.

Excellent place to stay in if you want to book last minute or even for a long time without contract. I really enjoyed it. Highly recommend

Nice area

This is a lovely location. I enjoyed the virtual check in and all the amenities. I had no problems at all with my virtual check-in. The unit had a full refrigerator, electric stove w/oven, dishwasher, double stacked washer & dryer (detergent provided). Additionally, there were pots and pans, silverware, plates and glasses, a toaster, Keurig for coffee, tea packets provided and a blender. I enjoyed this accommodation because it gave me the convenience of an apartment and privacy ( no housekeeping coming in daily rearranging things). This is my type of stay!

Nice center

Amazing Stay Amazing stay. Unit was clean, neat, organized and cozy. Turnaround on the maintenance request was very quick.

Easy, safe, clean and nice gym.

No reception, no sheets change, no room turndowns, no new towels, reserved for 13 days, couldn't cancel, you live in your dirt for as much as you reserve. I had to beg for new sheets and towels and they threw them at my doorstep, sure you can wash your own in the WM, after all you pay for wash your own.. . Longest check in instruction booklet to learn after a 15 hour flight. No internet? Then you cannot know the access codes. No one to talk to. No cleansing of the room for 13 days, unless of course you sweep your own. oh you want the room cleaned? That costs extra. How is this better than literally ANY hotel? No. Why would you pick this rather than any other hotel? It is not cheap!

Excellent place to stay, beatiful view and confortable !