Reviews of Kasa the Niche University City Philadelphia Reviews of Kasa the Niche University City Philadelphia

The room was clean. But the shower place was not properly maintained. The drain was clogged and water cumulated quickly. The water was lukewarm even after running for 15 minutes. I felt chilly after taking the morning shower. It was disappointing if you could not take a hot shower in the morning.

Wonderful decor and accommodating wouldn’t mind booking again

I had a very nice stay. Only problem was the random banging in the middle of the night and earlier in the morning. The rooms blinds were damaged as well but everything else was fine.

One block from Ronald McDonald House Staying just one block from the Ronald McDonald House was the perfect location, allowing me to easily support my granddaughter and family throughout our hospital stay. The room was comfortable and provided a much-needed place to rest, shower, and recharge. I always felt safe walking between the accommodations and the Ronald McDonald House, no matter the time of day or night. The secure access code entry made coming and going simple and convenient. In the early mornings, I could walk to the Ronald McDonald House to do laundry for the family and then catch the shuttle to the hospital. The location and convenience made a challenging time much easier, and I was very grateful for the experience.

Perfect place for what I needed

dirty room Likes: Very dirty shower with old soap on the floor. was not cleaned when I requested. Dislikes: dirty

Great

This is my to go to place !! Love it here . Thank you so much for the upgrade ! You guys are amazing

A bit loud at night but great location and food options around

Their website says they're available 24/7, but that's not really the case. When I got to the property, there were two people at the entrance who tried to get in—they were trying to peek at the code—just as I was unlocking the door. I sent a message asking for help to confirm if they were guests, but I didn't hear back. I stayed for a week, and I never heard back from them. There are a few things that need improvement, like the bathroom door handle, which was about to fall off.

Great place and I'd stay again. Might be uncomfortable if you're not used to city living Likes: Easy to check in. The room was bright and clean. Very comfortable. There's a subway a couple of blocks away and a few decent restaurant options as well. Dislikes: Leaving my room after checking in, there were police all over the neighborhood and teens running a little wild in the streets. Not dangerous, exactly, but a little jarring. The police were mostly just standing around so I got the impression this is part of their routine, as opposed to responding to an incident. By the time I got back to the hotel the police were gone and the neighborhood had calmed down.

My first day here... park one block away in the parking lot 3800 Market Street cost is $21.00 for 12 hours. The room is small but enough room to do want you need to do and go out in the city and have fun!

Very disappointing customer service - Kasa is solely revenue driven and not customer satisfaction driven. Likes: The coded door entry systems - room size Dislikes: No elevator Shower drain blocked No receptionist No access to hotel inside reception area till check in time Instead if releasing credit card deposit after check out they blocked again as they were yet to check for damages ! No cleaning service during stay Room cleaning service available at a charge despite paying over $300 per night Early access to room by one hour charged despite room being available and ready -

Great location Likes: Great location. Dislikes: Nice location. However, the room was not really a studio, but rather a simple room with a bed, microwave, mini fridge, and private bathroom. In my case, it did not fully match the pictures shown on the website, although this was not a major issue for me. The room can also be quite noisy because of the washing machine and dryer located on the floor below

Great location if you are going to UPenn or its surroundings.

Great place for a stay in University City!! Day was great at this location, which is very convenient to my meeting. Overall, the unit was clean and comfortable. It is located very close to many restaurants, and getting lunch or dinner was very easy to do. Overall, this day was nice and relaxed, and I was able to get a lot of work done. Great value for the price. Will be staying here again next year when I return.

Enjoyed staying by UPenn campus. The building has a code lock as well which was nice and made us feel safe. Location is right by the subway to take into the city which was convenient. Lots of food places nearby, as it is UPenn campus. Just be cautious at night. Room was spacious enough for 1-2 people and was clean. Bathroom was nicely tiled and clean. Water bottles were provided on the ground floor of the building which was nice. Little noisy at night with car horns and people but didn’t bother us.

The property was as advertised in the photos. Loved the space. The kitchenette was nicely stocked with dishes and a nice little coffee/tea station. . The amenities were thoughtful and helpful. The property is well maintained. My only warning would be: watch the stairs! There are a lot of them and the outdoor stairs can get slippery.

It was great!

woke up to gunshots directly in front of my window. terrible location. floorboards were also just 2x4s with screws, some of which were sticking up.

It was a very practical place to stay. Very easy check-in. Central location. It’s pretty small. The make it seem a lot bigger. However, the room was clean, the bed was comfy, the TV worked fine, and the shower was really nice.

Space was a bit smaller than anticipated but was very clean. Staff responded quickly when I had questions and I enjoyed the complimentary water and juice.

The unit was great, with bright natural lighting and a clear room . The room and bathroom were well maintained. The airconditioning was on and the room temperature was relaxing for a hot day outside.

Idea of an AI hotel sounds great

Edit: Kasa responded and claimed that they issued an $80 refund. At the time that I write this there is no refund on my card. This looked like a pretty sweet deal on Booking.com. I needed a place to stay for a quick night near UPenn, and this looked like it would fit the bill. The "Virtual Front Desk" seemed like it would be just fine, so I booked the room. I arrived to Philly late on a Friday night and had to be up and out by 7 am on Saturday. Got to the hotel pretty quickly via Uber from the train station, but that's where the issues started. I had not received any information other than the Booking.com confirmation, so I had no idea how I was supposed to get inside. Fortunately, there is a QR code near the door, so I scanned that. It took me to the website for the hotel and they asked for my confirmation code. I entered what I had gotten from Booking, but that didn't work I called their customer service line and went through some automated hoops, then waited on hold for about 10 minutes, only to get disconnected. It's now around 10:45pm and starting to snow a bit, and I am standing outside this hotel. I call back and get someone on the line, and it takes around 20 minutes of back and forth before they can get a text message to me with the access code. They claimed that Booking sent both and incorrect email address AND phone number for me, and that's what caused the problem. Whatever, it's 11pm now, I can get into my room, all good. Excpet, well, it's not. The room (which was fine from a functional standpoint. It had a bed, spacious bathroom, coffee maker, etc. It was fine.) was freezing. The thermostat read 49 degrees when I got to the room. It is a Honeywell smart thermostat, and I can see that it's not connected to wifi, but it's on and set for 80 degrees, so something is wrong. I call them back and get the same guy, who has me walk through making sure the thermostat is on, etc. I tell him it's not connected to wifi and he asks me to try to connect using the wifi for the room. I can't do so, the thermostat needs an app to make these changes. The guy asks me to download the Honeywell app and try. Needless to say I am shocked by this, but I am cold and getting more and more tired. I get the app, but nothing works. At this point I ask if I can just move to another room. Guy actually says that he can probably get me more blankets if we can't get the heat to work. Finally he says that he has to talk to the owners and find out if they can move me to another room. He says he will text me when he has more info. After half an hour or so, I have heard nothing. It's now 50 degrees in the room and after 1130pm. Remember, I have to be out the door by 7am, so I find a nearby hotel that has an available room. I text the support guy to let him know to cancel the room as I cannot wait any longer and that I am leaving. I got a text back from him around 230am telling me "Good news, we can move you to the room next door." Obviously, I was already out and asleep at the time, so I told them that I had left and expected a full refund of my prepaid room since I did not stay there. Much later that day they texted me to tell me that they would not give me a full refund, but would credit me "half the night's stay". They said that would be $80. Keep in mind, I had prepaid $207 for the room. Not only did I feel that I should not have to pay anything, but 80 is not half of 207 using any form of math. Fast forward to now. I disputed the charge with my credit card company who, just today, declined my dispute, claiming that I did not follow the hotel's refund policy. I notified them immediately about all of the issues, I have photos and video of the thermostat, and I have the full record of the text conversations between myself and the hotel. I also never received the $80 refund from Kasa. I would avoid this company at all costs. They stole over $200 from me.

This was an excellent place for my stay visiting Philadelphia and Penn for the weekend. The room exceeded my expectations and the host was very helpful and provided great instructions and communication throughout. The price was also great for the value. I would absolutely stay here again.

Last several years I always stayed here at NICHE. KASA has done a great job keeing the place clean and comfortable. They were always responsive and helpful when information was needed. Every where you go you will always find a place to eat. UPENN is only a 5-10 minute walk. Will always try to stay here at NICHE when visiting Philly. Thank you again!

*

I stayed at Kasa The Niche University City in Philadelphia for two nights, and unfortunately had a very uncomfortable experience. During my stay, the weather was extremely hot, and the room temperature reached 81°F. However, the air conditioning was locked in “heat” mode and could not be adjusted. I contacted the virtual front desk multiple times by phone, email, and text, but initially received incorrect troubleshooting instructions. After nearly two hours, I was finally informed that the AC for the entire building was locked and could not be changed. This situation made the room unbearably hot. Opening the window was not a real solution due to constant traffic noise outside. As a result, I could barely sleep and had to rely on sleep aids both nights. This was very disappointing, especially since temperature control is a basic expectation for any hotel stay. I hope management can address this issue and improve communication and guest support in the future.

Communicative and helpful host.

This was the worst rooming experience I’ve ever experienced. The room was over 80 degrees hot, but the hotel staff locked the AC, saying that it is still winter and that we are not allowed to touch the AC. Nights were so hot that we could not sleep. I will never be returning to this hotel, nor will I ever recommend this place to anyone.

Great value for money for the large suite room 1B

Great host, I had a great stay! host was extremely responsive and I also was able to extend my stay which I was very happy about for a small additional cost.

Really nice spot in Philly, 10 block walk from Drexel. Would definitely book again!

I didn’t have a room with a kitchen. I did have a mini fridge and a coffee machine. The room and bathroom were clean.

Was a great space for a quick trip. Close to public transportation too!

The space is appropriate for one person. If the AC could be adjusted, it would be more comfortable. Otherwise, we had a good stay.

Clean rooms, comfy bed, great water pressure in shower. Free use of the washer and dryer was extremely convenient for us through our stay. Stayed multiple days without issue. Easy check in and check out. Definitely do research and find a location to park ahead of time as this proved to be very difficult on our end. You cannot park in front of the building for long periods of time. It is located on a very busy street but the noise did not bother us at all overnight. We slept great! Overall a great place to stay that is very affordable.