4/10 Rating
On the positive side, the room was clean and the security/front desk people were super friendly and helpful.
However, messaging with the staff online (maybe a bot?) was very frustrating. My room didn't have a fridge, they said that's what I reserved, so I had to send them a screenshot proving it wasn't. Online staff still didn't help. Thankfully, security found an extra mini fridge in the basement and brought it to me. (So grateful.)
Online staff also told me I wasn't able to edit my reservation a week before my stay, which was in direct violation of their own policies on their own site. Again, I had to screenshot it and send it to them. Then they said they couldn't help me because my stay had already begun. So I pointed to the date/time stamp and they said they still couldn't help me because I booked through AirBnB so I had to get help from AirBnB. NOT HELPFUL!
The room was nice but it feels skimpy, asking guests to take out their own trash, linens, etc.