Reviews of Boardwalk Suites and Residences by KasaReviews of Boardwalk Suites and Residences by Kasa

It’s a hotel room with fully human less check-in. Which is not a bad thing and quite efficient. Parking however was not very clear.

This was my first time using VRBO/Expedia for rentals. I choose this property due to the price for what looked like I was going to receive. The pictures showed a bedroom (to be chosen later), kitchen, bath and sitting/TV room. what was not shown when the room was selected it modified the reservation. I chose the two queen bed and that gave me only the beds, bathroom, small microwave, fridge and "coffee" bar. One of the usb ports did not work. Who do I call? Needed another roll of toilet paper and was instructed to get it from a custodial room on another floor. the coffee bar did not have stirrers even through it had creamer/sugar to add.

I wish I would have stayed at a hotel. Excessive fee for parking and hidden pet fee. No local tv inconvenient way to get luggage to and from room

Kasa personnel were extremely responsive in our interactions. Unit was very nice, clean and located in a very convenient location. We will stay here again.

I had a great stay! The location, cleanliness, and ease of checking in/out was great

Great location, great price, nice new modern rooms and easy in and out instructions

Easy self check in/out. Very responsive and proactive with communications.

Enjoyed my stay at Kasa. Perfect location, close to restaurants, theaters, and downtown events. Enough space to relax without the amenities that I didn’t want. Very clean and comfortable.

I wanted to be right downtown, and this was perfect. Clean, updated, comfortable, safe and close to everything. I liked the virtual check in-super easy! Be advised that parking is an extra cost, but it is very conveniently located right across the street.

Really great spot for walking around downtown. The place was clean and comfortable and had every amenity we needed. Would definitely stay again.

Perfect place to walk downtown and check out the local shops, bars and restaurants.

Great play to stay! Located right downtown with an easy walk to local shops and restaurants!

Great, hidden place to stay in downtown Traverse. We were pleased with it and it’s walkable. Worth the price!

I will be back The room was great big tv, big bed, very comfy, full kitchen is amazing

The place was very clean, easy to access, and communication was prompt. Check in and out was very seamless as well. I would definitely stay here again!

Great stay! Parking was a little further away than expected…but was close to many great restaurants and bars.

Amazing stay here! Great location, close to everything you need in TC. Bedroom was great for sleeping as well. Would definitely recommend staying here!

The location could not be beat. The room was very nice and had all we needed. The only issue I ran into was utilizing the paid parking lot across the street. The QR code on the sign at the entrance of the lot took me to a page where I could not enter my vehicle license plate. So, I did not feel comfortable using it if my car could get towed if I had not registered my license plate via the QR code. That just meant I remained parked overnight on the street where parking is $1.60/hr from 8am to 6pm. Not a huge deal, but something that should be looked into unless I am the only one that experienced this issue with the paid parking lot. If I had been staying more than one night I would have tried harder to figure out a solution.

Will be recommending to everyone! Would 100% recommend! Last minute stay and it was beyond clean, everything thought of. I appreciated the nice soaps and lotions that they had. It was very comfortable. Last minute we got a complimentary upgrade, we were celebrating my boyfriend’s birthday. Didn’t hear anyone else in the adjoining rooms. Came with two bottles of water and two great lakes kettle chips. Couch was comfy, bed was comfortable. Instructions were super easy. Had a washer and dryer, if we needed to clean.

Great location, clean and well appointed

Awesome layout! Plenty of space and light!!✌️🤓

The Suite was better than I realized! Everything was great, though I would recommend better labeling the parking lot on the street view. It is very hard to make out at night or with rainy weather. Other than that would definitely stay here again!!

v great place to stay at downtown

Our overall experience was mixed. Let me start from the top. Room Pros: The room is pretty good. It has all the amenities of an AirBnB which is nice. In unit Laundry, full kitchen, dishwasher, pullout bed if desired. Room Cons: Shower sucks. The water pressure is weak. Doesn’t have a removable shower head wand. Noise gets in from outside AND inside. The lack of airflow causes the door to knock in the frame any time someone else opens or closes a door in the hallway. Wi-Fi is trash. Don’t expect to have a reliable connection here. The bed is terrible. It’s WAY too squishy, I woke up with excruciating back pain from lack of spinal support. We ended up using the pullout bed from the couch which was way more comfortable than the main bed. It would be nice if there was a welcome guide, maybe a little info about downtown TC and recommendations. Would be nice if there was an explanation of amenities for the guests. There was non of that. Service Pros: contacting Kasa is pretty easy. The check-in process was simple. Check out is simple. Service Cons: We contacted Kasa to get more laundry detergent and was told they would send someone to drop it off. Well, that never happened. I can only imagine how little service you would get from here in general. Location Pros: right in the middle of downtown. Close to all the shops if that’s what you’re looking for. Prime location for cherry fest. Location Cons: Right in the middle of downtown…comes with noise and garbage pickup at 4am which is loud as hell. No parking lot. We had to pay for a monthly pass in the garage next door which is WAY cheaper than having to pay a daily parking rate. Overall experience: One of the elevators was out of service the entire time we were here. The one that was working is VERY VERY slow… Service was non-existent. Security is okay. Finding the entrance wasn’t easy since there’s no signs. I give this place a 2/5, maybe a 3, but I’m leaning more toward a 2. This place claiming to be a hotel is not accurate. It’s run more like an AirBnB, which is fine, but not what we were expecting. I think Kasa has to reevaluate how they run this place, because it’s not good.

I liked the modern look and was very clean and easy to check in and park

The room was clean and looked great with the huge windows! It’s also in a great location where we were able to walk everywhere we wanted to go and we didn’t have to worry about finding a parking spot. Would recommend!

First off, this is NOT a 4 star hotel. There are no amenities, not even coffee in the morning. The bed is comfortable, the location is fantastic, the room was clean and the soaps are nice. Lack of parking is a bit ridiculous. The price wasn't terrible but Traverse City isn't exactly a city with limited parking. $28 to extend checkout an hour is nuts It was comfortable, but I probably won't stay at another Kasa

Nice place close to everything, walking distance to good restaurants and everything we needed!

Nice place but a bit sparse on "warmth". unit was clean but common hallway carpet was dirty/ spotted. bed was pretty comfy if you like soft mattresses. great location.

Great spot, close to down town, easy access in/out of property, will book again if returning to the area. Thanks!

Great place!

Clean and quiet, and reasonably priced for the area (traverse city). I was nervous about door codes but it was fine!

Beautiful apartment filled with everything to make our stay perfect! Loved it!!

Excellent stay. The accomodations were pristine. Great location. Easy check in/check out. Occupants adhered to the quiet hours. I would definitely stay there again when I travel back to Traverse City.

Parking is not included with the price for your stay. You have to pay for a lot across the street which is not guarded or secure. My car was vandalized in this lot and there are no CCTVs or anything to review the crime. The hotel only reimbursed the fee I paid for the lot after fighting for it via email.

The apartment was beautiful. Everything was clean and neat. The ability to use the washer and dryer was great. Thank you for the great hospitality.

Had a great stay here at the boardwalk. It’s located just one street south of the main shopping and dinning district of Traverse City. This makes it a great location to be able to walk to all of our favorite shops, restaurants, and scenic areas by the bay. Overall, it was a wonderful stay here.

Newer downtown TC condominium building, very clean and quiet. Convenient to area attractions, and a godsend that we were able to stay downtown with our dog. Will return!

Great walking location to downtown shops and dining.

This was a very nice place to stay. Very spacious, great location, fairly affordable. Would recommend and would stay here again.