6/10 Rating
Kasa was very communicative throughout our stay. The instructions were clear, and their response time was excellent. We really appreciated how responsive and helpful they were whenever we had questions or concerns.
Unfortunately, our main issue was the cleanliness of the mattresses on both the master bed and the pull-out couch. The bedding and mattresses were in very poor and unpleasant condition, which made it uncomfortable to use either sleeping area. This was disappointing, especially considering how well everything else was communicated and handled.
Overall, the communication was excellent, but the cleanliness and condition of the beds definitely need improvement.