Expedia
I have never had such an insulting travel experience. After checking in at Kasa, we were told to leave because they claimed Expedia hadn’t paid them. I spent 4 hours going back and forth between Kasa and Expedia, but in the end Kasa still kicked us out.
Expedia was very helpful and quickly found us another hotel at no extra cost, but the treatment from Kasa was unacceptable and unprofessional.
There was no on-site staff to assist us. I realized this is the difference compared to a hotel that offers true hospitality. The customer service was terrible and they didn’t know how to treat people.