2/10 Rating
DO NOT STAY: I was unable to stay at Kasa since the room had not been cleaned from a previous visitor. I immediately texted the "offsite concierge" which must have been AI because the first response to my concise complaint text (with photos of the unmade bed and towels on the floor and "checked out" sign hanging on the door) was "We are so glad you are here! How is everything!?". I spent from 9PM to 11PM in a dystopian "conversation" over text, waited on hold on a live call for 15 mins before I was disconnected, and never got a human. Calling AirBnB directly was little better. They did not honor their "AirCover" gaurantee to find me a comporable place to stay, instead telling me I had to rebook myself, pay for a new place, and they would let me know after they spoke to the host if I would get a refund, even with photo proof. I was alone, in a city, in my car at night, exhausted from a long drive, and ended up crashing with an acquaintance who heard of my plight. Absolute nightmare.