Booking
Terrible Customer Service – Completely Failed to Provide the Accommodation We Paid For Unfortunately, our experience wi
Likes: Terrible Customer Service – Completely Failed to Provide the Accommodation We Paid For
Unfortunately, our experience with this property was extremely disappointing.
Although the room appeared reasonably presentable in the photos, the overall experience was unacceptable. When we needed assistance, we spent approximately 40 minutes trying to reach someone by phone. Nobody answered our calls. Instead, we received occasional messages, without any real effort to provide immediate assistance or resolve our situation.
We were left waiting, frustrated, and without the support that any paying guest should reasonably expect.
The situation became so bad that we ultimately had to sleep in our car at approximately 2:00 AM, in an unfamiliar city. Imagine traveling, paying for accommodation, expecting a safe and comfortable place to rest, and ending up spending the night in your vehicle because nobody takes responsibility for helping you.
This is absolutely unacceptable.
A hotel or accommodation provider has a responsibility to assist its guests, especially when problems arise late at night. Simply sending messages instead of answering calls or providing an actual solution is not customer service.
What made this experience even worse was the complete lack of urgency and concern for our situation.
I would not recommend this property based on our experience. Paying customers deserve communication, accountability, and basic assistance. Unfortunately, none of that was provided when we needed it most.
This experience completely ruined our night and our trip. I sincerely hope management takes responsibility and improves the way guests are treated.
Dislikes: Terrible Customer Service – Completely Failed to Provide the Accommodation We Paid For
Unfortunately, our experience with this property was extremely disappointing.
Although the room appeared reasonably presentable in the photos, the overall experience was unacceptable. When we needed assistance, we spent approximately 40 minutes trying to reach someone by phone. Nobody answered our calls. Instead, we received occasional messages, without any real effort to provide immediate assistance or resolve our situation.
We were left waiting, frustrated, and without the support that any paying guest should reasonably expect.
The situation became so bad that we ultimately had to sleep in our car at approximately 2:00 AM, in an unfamiliar city. Imagine traveling, paying for accommodation, expecting a safe and comfortable place to rest, and ending up spending the night in your vehicle because nobody takes responsibility for helping you.
This is absolutely unacceptable.
A hotel or accommodation provider has a responsibility to assist its guests, especially when problems arise late at night. Simply sending messages instead of answering calls or providing an actual solution is not customer service.
What made this experience even worse was the complete lack of urgency and concern for our situation.
I would not recommend this property based on our experience. Paying customers deserve communication, accountability, and basic assistance. Unfortunately, none of that was provided when we needed it most.
This experience completely ruined our night and our trip. I sincerely hope management takes responsibility and improves the way guests are treated.