4/10 Rating
I really wanted to love my stay here, but unfortunately, I had a very disappointing experience with cockroaches. I didn’t notice anything the first night, but on the second night, over the course of approximately four hours, I discovered one adult cockroach and upwards of eight baby cockroaches in my room. Overall, it was a really stressful and disappointing experience, especially given the lack of urgency from the support team.
While I understand that insects can be an issue in warmer climates, I was particularly disappointed with how the situation was handled. Despite having a 24/7 support line, I was told that someone wouldn’t be available to inspect the room until 9am, even though I first noticed a cockroach around 1am. Their initial suggestion was that I go to the store, purchase bug spray myself, and be reimbursed. After at least four hours of back-and-forth with the support team, I was finally offered an alternative room, at which point I had already lost confidence in how the situation was being handled.
The room itself was beautiful, and I really wanted to enjoy my stay, but I ultimately had to vacate the property on day two of my six-night reservation. The only alternative offered was a temporary room for the night only until 11am, at which point I would need to check out again. Having spent the entire night awake trying to resolve the situation, I then had to spend my morning finding new accommodation.
Despite these circumstances, the hotel refused to refund either of the first two nights, even after I discovered nine or more cockroaches in my room.
Very unfortunate because the location and rooms themselves were genuinely very nice.