2/10 Rating
Don’t do it
Likes: Not much
Dislikes: I asked for an earlier check in but it was still pending when I got to the hotel. There wasn’t a receptionist at all to let me in so I could just chill inside. I didn’t want to go chill elsewhere because a wheel broke on my suitcase. Luckily another vacationer in the lobby let me in. If there was someone there I could store my broken suitcase and buy another one in the meantime. But they don’t have storage option either. Once they send the code my room wasn’t ready. So much for asking for the early check in. The next morning I was planing to take a shower go for breakfast walk the south beach, take advantage of the free chairs, but there was no hot water. I informed the person in charge of the house keeping she just kept telling me 5 mins for hours. I ended up checking out late and once again I felt trapped, waisted my morning never got to do the things I wanted, messed up my itinerary. There was no phone in the room either, so I couldn’t make a phone call unless I used my cell which would be calling international costing shit tons. One more situation I thought I left pajamas behind because of that whole hot water debacle. I emailed them the next day saying I was going to be back in Miami in a week and I can pick them up they don’t have to ship them. There was at least two people in charge of an email one told me tough luck and I had to pay and I said the pajamas weren’t even worth the shipping money and the other said they never found them and to ignore the previous email. I ended up finding them (they fell out of my suitcase and since I was on a cruise I didn’t move my suitcase till I was packing). I send an apology for their inconvenience. Take it with a grain of salt. I will never book them again if I go on another cruise.