10/10 Exceptional
We had a fantastic experience at KASA in San Diego. It was my first time staying with them, and although I hadn’t heard of KASA before, I had seen similar comments in previous reviews. I’d like to share a few thoughts that may help other first-time visitors, especially those coming to San Diego for the first time.
San Diego is an expensive city, so I was initially skeptical about the hotel options around town. My family and I aren’t fans of buffets or noisy hallways. We’re an active family who appreciates clean, pleasant accommodations without overspending, and that’s exactly what we found at KASA. The apartment was clean and well-maintained, with amenities that made us want to explore. The secure garage also provided quick access to the building, which was especially welcome after a long, active day with the family.
Just a point for improvement: I booked an apartment for my wife, our five-year-old daughter, and me. Although the listing says it accommodates four, I wouldn’t recommend it for four adults. It’s a good fit for two adults and max two small children, though the main bed could be a little bigger and the sofa bed isn’t very comfortable.
And finally, a big thank-you for the prompt, attentive support whenever I needed help. The response was quick, and the customer service was excellent, with follow-ups to make sure my issue had been resolved—even though Kasa doesn’t have a dedicated front-end team to handle requests.