2/10 Rating
Absolutely Unacceptable — Avoid at All Costs
I’ve never experienced such poor professionalism and disregard for basic hospitality. I booked my stay with Kasa well in advance, only to receive an email while I was on the plane — mere hours before check-in — informing me that they had canceled my reservation due to a “maintenance issue” they “just” discovered. Not only did they offer zero alternative accommodations, but they also placed the burden entirely on me to cancel through the booking platform.
When I finally reached someone by phone, hoping for at least minimal support or help rebooking elsewhere, I was met with indifference. The representative was dismissive, unapologetic, and completely unhelpful — as if leaving a guest stranded upon arrival in a new city is a normal part of doing business.
Travelers beware: if you value reliability, communication, and basic human decency, look elsewhere. Kasa clearly does not respect their guests’ time, safety, or experience.