2/10 Rating
BUYER BEWARE!! I wish I took the negative ratings about this property more seriously and avoided it altogether. This mistake cost me almost $500 that I cannot recover. I booked this property for an anniversary weekend in Downtown Denver and the location was ideal.
The property is quirky to say the least. You have to park on the street, enter a building code to enter, navigate to the room, enter another code, grab the parking garage pass and fob, then go back to your car, drive to the garage, get out and place the fob on the pad which is on the passenger side, drive to the bottom and figure out which elevator s closest to your room. Upon entering, we were slapped in the face with an extreme odor that I can only describe as 15 litter box’s along with wet carpet sitting for a week. So in other words, the smell of MOLD!! If you know that smell, it’s quite evident due to the earthy, musky dank smell.
The apartment itself is cute and nicely decorated. At first we thought we could deal with the smell, but after another 30 minutes inside, the headache started. The virtual assistant text came through asking how we were doing so far. I complained about the smell and they assured me a resolution. After an hour, no response. I asked for another unit and stressed the importance of a quick resolution since we had anniversary plans. Again, the response was that they escalated the issue. 3 hours in and I was very ill and had to cancel all plans. I told them we were leaving to get another hotel due to lack of resolution and my health getting worse. I also requested a full refund and was denied due to lack of photo evidence. How do you capture a picture of smell? Were we supposed to pull up the carpet or open the ceilings and walls to get a picture? Outrageous! They also knew we didn’t stay a night and still refused refund. I wouldn’t recommend anyone stay here.