4/10 Rating
This was my first trip with Kasa. When I first arrived, I was told my check-in would be at 4:30 PM because the cleaning crew was still working on the apartment. I didn’t mind waiting at first, but once I got inside, I noticed several issues.
I was informed that the dryer did not work, and the sheets in the apartment were damp. The sheets in the master bedroom were also dirty and had hair all over them. I contacted customer service, but because it was a holiday, replacement sheets could not be delivered until the next day around 5 PM.
The AC also went out for two days; however, I will say they responded quickly and sent someone out to fix it.
A few things I’d recommend for future guests:
* If you plan on cooking, consider bringing your own pots and pans because the cookware provided was dirty.
* The apartment itself was nice overall, but it definitely needed a much deeper cleaning.
Also, my son accidentally left his jacket behind, and we were told there is a $60 shipping fee to have forgotten items returned, so be sure not to leave anything behind.
Overall, the apartment had potential, but the cleanliness and maintenance issues made the stay disappointing.