1/10 Rating
Very disappointed
Dislikes: We booked the resort because of the pool and barbeque facilities. It is the main featured photo of the accommodation. The resort advised Kasa that the pool & barbeque facilities would be closed for the full duration of our stay, well ahead of the time, & suggested that Kasa inform the upcoming guests. Kasa failed to notify us. We had to borrow a Weber and barbeque in the carpark...
We were double charged for the accommodation, but Kasa picked that up quickly, and the double charge was reversed a few days later. - not sure how a big company makes mistakes like that??? We paid in full a couple of months before we visited, and were wrongfully charged again while we were in the accommodation.
Also, after the first night, I notified the Kasa call centre that the King bed in the main bedroom was collapsed. The mattrass springs were collapsed, and the bed frame was propped up with about 15 pieces of loose timber. I asked for the bed to be replaced, or to move us to another apartment. By the time we left (after 10 days there), the bed was still not replaced, & our backs were aching...
What is clearly a nice resort, grossly failed to deliver.
The Kasa AI generated email responses gave me a $100 refund. I kept replying, stating that this does not resolve the problem, and asking for a person to respond, but kept getting an AI generated response.
Was very disappointing!