1/10 Rating
Dislikes: Our experience at this hotel was extremely disappointing, particularly when it came to housekeeping and, most importantly, guest privacy.
Housekeeping was consistently poorly handled. Although staff came to clean the room, they often failed to empty the bins and left things scattered on the floor without picking them up. For example, we would return to find the hair straightener cable on the floor despite having left it on the table, papers scattered around, and rubbish wasn’t thrown away. On one occasion, my friend had left two dental retainers on her bedside table: one was found underneath the bed, while the other mysteriously disappeared. I had also left a clean pair of socks on the table, only to find one of them underneath the bed later.
However, the most serious incident was a shocking violation of our privacy. One day, while my friend and I were completely naked and getting dressed in our room, a male hotel staff member entered using his access card/code without knocking or announcing himself. He walked straight into our room and only left when he saw us. We were extremely shocked and felt that our privacy and personal safety had been completely disregarded.
I raised this serious incident with the hotel manager, but the only compensation offered was a $100 refund on a $2,000 reservation for four nights. Frankly, this response was completely inadequate given the seriousness of what happened.
Between the consistently poor housekeeping and such a serious breach of privacy, this was far below the standard of service and security we expected. Unfortunately, I would not recommend this hotel.