Reviews of Mint House Dallas Downtown by KasaReviews of Mint House Dallas Downtown by Kasa

Amazing room, very clean and the service was excellent!

A polished, comfortable, and upscale experience; I have no complaints.

I enjoyed my stay at mint house Dallas, staff were very friendly and made sure I had everything needed for my stay. Likes: Nice location with a great view.

Over all the place was amazing. Not being able to talk and laugh after 9pm with out a text saying “we received a noise alert” is dumb. They don’t tell us we have to use 3 different elevators to get to the place but the view is AMAZING.

Top place. The view from the 50th floor is absolutely beautiful. Big rooms and very private. Gym in the building is also really good.

This has been one of my favorite airbnbs to date! We planned a one night staycation (since we are from the area) for my daughter's birthday, and this place was a huge hit! Check in was easy. You are provided clear instructions with pictures. It is in a nicer area of downtown. The parking garage is underground and felt very safe. You do have to take 3 elevators to get to the condo, since you’re going up to the 50th floor. It was honestly no problem. The unit is very clean and has minimal decor, which is nice because the real winner of this unit is the exceptional skyline views. If you are a lover of the Dallas skyline, then this is a must! The building itself was very quiet and we didn’t see many people out and about, except on the 48th floor where they provide you with complimentary access to a restaurant/bar/lounge. Check out was easy as well. No big “to do” lists before you leave, which we appreciated. We will definitely return!

Very nice Airbnb and location was perfect. Communication was amazing and the views from the 50th floor were to die for!

Todo estuvo Exelente, tuve algunos problemas con el chek in. Tardaron un poco en enviar mis códigos de acceso, el recepcionista fue muy amable, me ayudó cominicando con servicio al cliente, muy servicial y me ayudó a encontrar el apartamento, ya que puede ser algo confuso usar los elevadores, no dudes en pedir ayudar si pasas por eso

We really enjoyed our stay.

Jacob, one of the concierge, is fantastic at creating guest experience, even for people just walking by! Had some plans change abruptly and was walking aimlessly downtown and he greeted me and turned into an opportunity to sell me on the place. Whenever I have family or friends in town, this is where I'll tell them to come, and who to ask for. Great service man!

I loved the location and building. A little difficult to navigate getting to the apartment but the views and the restaurant were fabulous. Very comfortable bed. I’m

Evertything was great, especially the view and size of the room

AMAZING VIEWS! This apartment looks even more stunning in person. Spacious, clean, modern amenities and the host was extremely communicative. I will definitely book all my future stays in Dallas here! 😊

Great stay

Great! Would stay at the Mint House again and keep an eye out on their other branches. Likes: Room was well equipped, elevators were efficient, great view from our room. Dislikes: The walls were a bit thin and on the last night the TV stopped working.

Disappointing Stay - Noise Issues and Missing Amenities The walls are extremely thin, and there's an unacceptable gap between rooms near the window that makes the noise problem even worse. We barely slept due to a party on the floor below us and loud neighbors who continued until 4am. The listing advertised being "fully-equipped with cookware, glassware, dishware and utensils," but this was completely inaccurate. We found only one fork, one spoon, one butter knife, and a bottle opener—no plates or bowls whatsoever. Additionally, there was no access to ice, and the TV kept losing its wifi connection. The only redeeming quality was the view.

Centrally located downtown Dallas, nice, clean room with a great view! Only stayed two nights with my partner but definitely would have stayed longer if we could have. I do wish parking was included, but it is a public garage, so I understand. Overall, I was impressed and happy especially for the nightly rate!

This is for people who visits downtown dallas.. no staff to help you.. everything comes to your email..

This is the most horrible experience I have ever had. It ruined my husband’s 50th birthday and our celebration! First of all, everything is done online…cool until you are in crisis! No one answers and no one texts back for hours! 4910-The first room’s toilet was not working, lamp was not working, air was not working and had a smell. Plus there’s not a tv in the bedroom…why? The wall blocks the beautiful view of the city. Plus the Tower Club is on the 48th floor and all the music was vibrating the walls and coming through! Then I was shown another room that smelled like someone had urinated all over the room! No GO! Room had broken and older appliances. 5028-Handicap room, dirty tub shower, shower curtain was absolutely gross, and I had to take it down, a wash cloth had been used and laying on the counter. Then the water for the building was shut off! No water to flush the toilet, no water to shower, no water to wash our hands. Unacceptable, unsanitary, inconvenient! Unsatisfactory=0 stars=0 out of 10! The water was turned off in the building at midnight and would not be on until 6am. Then we were told to go down to the basement floor to use the fitness center for water, showering and restroom. The fitness center is not an all night option that is suitable when we need to use the restroom or shower. I want a full refund for this horrible experience in both rooms. I paid all this money for a room, plus parking, plus a $200 hold on my credit card for nothing! Now we are driving in the middle of the night just to leave this atmosphere! I need a full refund!

This property should not be marketed as a 5-star hotel. It is effectively an Airbnb with no reception, no concierge, and no on-site staff. The soundproofing is unacceptable, and guests are not disclosed that a nightclub operates directly beneath the rooms, making proper sleep impossible. When issues occur, there is no one to speak to and no compensation offered. The décor looks good in photos but is purely for social media—style over substance. Do not be misled by the marketing. This is not a 5-star experience by any standard.

My wife and I stayed at Mint House Downtown Dallas and were extremely disappointed with the accommodations. When we arrived, the room was clearly not properly cleaned. There was a popped balloon, confetti, and fake flower petals on the floor and under the bed. One of the beds was broken, and the floor underneath it was severely damaged. In the master bedroom, the lamps were broken and did not have functioning switches to turn them on or off. The master bathroom shower would not get hot at all, and the water pressure throughout the unit was poor. The in-unit laundry was also an issue. The dryer did not work properly and had to be run for several hours just to dry clothing. During our stay, we experienced no trash pickup and no room cleaning. I also called to request additional coffee packets, which were never delivered. Additionally, the website is misleading. It states that Monarch Restaurant is located in the same building, which is not true. Overall, the lack of cleanliness, maintenance issues, poor amenities, and inaccurate information made this a very frustrating stay. We will not be returning and would not recommend this property based on our experience.

Disappointing Stay – Would Not Return My wife and I stayed at Mint House Downtown Dallas and were extremely disappointed with the accommodations. When we arrived, the room was clearly not properly cleaned. There was a popped balloon, confetti, and fake flower petals on the floor and under the bed. One of the beds was broken, and the floor underneath it was severely damaged. In the master bedroom, the lamps were broken and did not have functioning switches to turn them on or off. The master bathroom shower would not get hot at all, and the water pressure throughout the unit was poor. The in-unit laundry was also an issue. The dryer did not work properly and had to be run for several hours just to dry clothing. During our stay, we experienced no trash pickup and no room cleaning. I also called to request additional coffee packets, which were never delivered. Additionally, the website is misleading. It states that Monarch Restaurant is located in the same building, which is not true. Overall, the lack of cleanliness, maintenance issues, poor amenities, and inaccurate information made this a very frustrating stay. We will not be returning and would not recommend this property based on our experience.

Spotless room, great amenities

This is not a hotel it is a short term rental apartment. There is no staff onsite to assist you. Everything was done by email or text. There was no assistance with parking. The parking garage was not easy to find. We had to take 3 elevators to get to our room. No one to assist with luggage. We needed more towels and there was no one to ask to get them. If you wanted housekeeping you had to text and give 24 hour notice. There wasn't anything like coffee or even bottle water for you. We were expecting room service and had to end up using Door Dash and take the 3 elevators to the building lobby to get our pizza. When we called to tell them we were checking out early they did not even try to do any service recovery make things right. They didn't even offer any kind of reimbursement. The only good thing was the view at night.

Friendly staff, spacious, clean room

Very great location and host!

I had such a beautiful stay in Dallas, Texas, even though I was going through something serious with my grandfather in t Likes: Very safe and upscale Dislikes: I liked everything about the property.

OUTSTANDING APARTMENT, LOCATION AND WONDERFUL VIEW Likes: This property was absolutely fabulous… it exceeded my expectations… this place was fantastic value for money… could not fault the apartment, staff or location… would absolutely recommend 😊 Dislikes: Well presented excellent facilities location fantastic and ambience and space within was fantastic

Top Service Top location, nice view, clean room. Kitchen unit without a range hood, so steak cooking with an alarm - sorry about that

Mint house had amazing views! It was very romantic and felt luxury. The bedding, the bathroom was all excellently designed. I appreciated all of the windows having window treatment so we’re not blinded by the sun as we wake up. I did feel for the cost. It would’ve been appropriate to have complementary water bottles and snacks available to guests. The check-in instructions sent are very thorough and can be quite overwhelming. It would be nice if guest could receive those 24 hours or more before their check-in time to better understand and absorb the information. I also feel for the cost per night. At least one car parked in the garage should be complementary. I appreciate the signage and I truly had a good time.

Tudo ótimo

Mint house was very nice, of course the views were spectacular. The unit gave more of a hotel vibe as there was not a full stove/oven and not many cooking or eating utensils. Something to keep in mind if you planed to cook at the property instead of eat out. Walls are paper thin, we could hear the neighbors crystal clear throughout the day and night. Also getting to the unit had VERY CLEAR instructions but it was tiresome having to take 3 separate elevators to the unit. Parking was $30/night, & we had 3 cars… so luckily we had a friend’s place nearby, that we could park our cars at. Otherwise we enjoyed our stay & wouldn’t mind booking again now knowing what we know.

Likes: Très belle vue sur la ville, chambres spacieuses. Dislikes: Pas de coin fumeur à proximité de la chambre sans descendre tout en bas.