8/10 Very good
(Translated by Google) I stayed at MINT for a long weekend, and overall, I had a good impression of them. Located in the bustling downtown Dallas, the rooms were well-equipped, and the downtown views from the windows were excellent. However, I cannot give it a five-star rating due to three reasons:
1. I called MINT customer service a week in advance to confirm I could stay in my desired room type, and I followed their instructions to request a room upgrade. However, upon check-in, I still wasn't in my preferred room type. Mr. Elwin, the manager at MINT Dallas, changed my room after checking the records, but this incident still annoyed me—I had called to confirm in advance!
2. Upon check-in, there were socks left by the previous guest in the washing machine, which the cleaning staff hadn't removed.
3. I was leaving on Monday, with a check-out time of 11:00 AM. Around 9:00 AM, I received a text message and email from MINT reminding me to check out, which is understandable. However, around 9:00 AM, a staff member knocked on my door, asking if I wanted to check out in the morning—please, it was only 9:00 AM! If you wanted to expedite my check-out, shouldn't you have waited until later? Besides, didn't you just send me a text message and an email?
I had a very comfortable stay at MINT, but I think MINT needs to improve some details
I stayed at MINT over a long weekend. Overall, I had a positive impression. Located in the bustling heart of downtown Dallas, the property is well-equipped, and the view from the window overlooking the city center was excellent. However, I can’t give a five-star rating due to three issues:
1. A week before my stay, I called MINT's customer service to confirm that I could stay in the room type I wanted. Following their instructions, I upgraded my room. But when I arrived, I was not given the room I had requested. Mr. Elwin, the MINT Dallas property manager, checked the records and helped me switch to the correct room, which I appreciate. However, this mishap still left me quite frustrated—I had made the call in advance to avoid exactly this kind of problem!
2. When I checked in, there was a sock left in the washing machine from the previous guest. Clearly, the cleaning staff had missed it.
3. I checked out on Monday, with the official checkout time being 11 a.m. Around 9 a.m., I received a reminder email and text from MINT, which I understood. But not long after, a staff member knocked on my door to ask if I was checking out that morning—come on, it was only 9! If you're going to knock to remind me, shouldn't it be later? And you had just sent a message anyway!
I had a comfortable stay at MINT, but I believe there’s room for improvement when it comes to the details.
(Original)
住了一个长周末，总的来说我对MINT的印象不错，位于达拉斯繁华的市中心，房间设施齐全，窗外的市中心风景非常好。但是因为三点，我不能给五星评价：
一，我提前一个星期给MINT的客服打电话，向他们确认我能入住我想要的房型，并且我根据客服的指示进行了房间升级，可是等我入住的时候，我还是没有入住我想要的房型。MINT达拉斯的管理员Elwin先生在检查记录后为我更换了房间，但是这个插曲仍然让我不快——我可是提前打电话确认的！
二，入住时，洗衣机里有上一位住户留下的袜子，清洁人员没有收走
三，我周一离开，退房的时间是11点，在9点左右，我收到了MINT的短信和邮件，提醒我退房，这是可以理解的。但是9点多，有一位工作人员敲我房间的门，问我是不是要上午退房——拜托，这才9点啊，你如果想催我退房，不是应该等更晚一些吗？更何况，你们不是刚刚给我发了短信和邮件吗？
我在MINT住的很舒服，不过，我认为MINT需要改善一些细节
I stayed at MINT over a long weekend. Overall, I had a positive impression. Located in the bustling heart of downtown Dallas, the property is well-equipped, and the view from the window overlooking the city center was excellent. However, I can’t give a five-star rating due to three issues:
1. A week before my stay, I called MINT's customer service to confirm that I could stay in the room type I wanted. Following their instructions, I upgraded my room. But when I arrived, I was not given the room I had requested. Mr. Elwin, the MINT Dallas property manager, checked the records and helped me switch to the correct room, which I appreciate. However, this mishap still left me quite frustrated—I had made the call in advance to avoid exactly this kind of problem!
2. When I checked in, there was a sock left in the washing machine from the previous guest. Clearly, the cleaning staff had missed it.
3. I checked out on Monday, with the official checkout time being 11 a.m. Around 9 a.m., I received a reminder email and text from MINT, which I understood. But not long after, a staff member knocked on my door to ask if I was checking out that morning—come on, it was only 9! If you're going to knock to remind me, shouldn't it be later? And you had just sent a message anyway!
I had a comfortable stay at MINT, but I believe there’s room for improvement when it comes to the details.