8/10 Very good
Without the incredible and immediate communication from the Locale team, we would have had a pretty terrible stay.
We checked in just after 5 - there was a used conditioner in the shower, which wasn't the best first impression. We weren't provided personal hygiene items like shampoo or conditioner, but that was a very small hiccup.
The best time after a long 14+ hour flight, is that first time in the bathroom.
Unfortunately, the toilet was clogged - which we realized after flushing. There was panic, sweating, plunging, swearing... and finally we called it quits and got the team to come help us.
At around 9PM, the maintenance person came in thinking this would be a simple operation. It took them three rounds to realize the block is on the main. Thankfully, the team gave us the option to use the unit next door.
The complex is beautiful and brand new. It's in an excellent location with lots of food options. Incredibly walkable, absolutely gorgeous on a nice day.