2/10 Rating
This was a horrible experience! To start, the customer service was just bad! Every employee but 1, seemed to be annoyed that I even tried to talk to them, and gave no help to any of my concerns. The tv didn’t work correctly, the a/c kept changing temperature throughout the night, and the toilet wasn’t working correctly, took 2-3 times to flush. I was informed that there is no maintenance person on site to help with any of these issues. I asked for another room, without hesitation, and/or looking in the computer, was quickly told they are full. I asked if anything could be done, the cold, sarcastic feeling response of, “no, sorry”, felt like it was to just get me to leave. I said, “nothing at all huh?” To which then I got, “if I wasn’t satisfied with the room, there are other hotels in the area.” I only gave it 1 star, because I have to, and the location was great for a weekend of Rays baseball games with my son. I will never, stay at a Kasa location again, I will find another hotel, or recommend the company to anyone in the future. Hopefully this will save someone from making the mistake of staying at any of these locations, and experiencing the same.