2/10 Rating
I booked the hotel through Hotel Tonight and I arrived to the hotel at about 3am (hence the point of Hotel Tonight). When we arrived, at the reception the man told us he couldn’t check us in until 30min later because of his system was restarting. And then a woman who was about to clock out came and in an entitled manner, told us we are at fault, we need to now pay a late fee, and she is not going to to do anything to try and check us in. More so than their system and policy, it was the staff rudeness and prepotence that made us feel very unsafe. Lastly, while we were there, another customer arrived and was trying to retrieve his sunglasses he left behind. When he was turned away, the gentleman asked for the manager and the security man told him that he was the main authority of that hotel and the manager has no say. The security man refused to give his name and was completely unwilling to help the other customer. Experiencing this at 3am with their staff made the situation intimidating and hostile.