2/10 Rating
Whoever purchased the Ace hotel has destroyed it. Everything that made it unique and special is gone. As soon as you walk in you can feel it… not to mention they no longer have anyone staffing it. Immediately upon entering my room I felt like I entered a soulless pit. No wool blanket on the bed, no notes on the board, no robes or slippers, no snacks or drinks in the fridge. The bathroom was on an unmarked step which I immediately smashed my foot into and broke my toenail. The sink was completely coming apart and there was no heat in the room so it was damp and freezing.
After going back and fourth with an AI bot for an evening, my request to be moved to a room with a working sink, hand soap, working heat, and a bathroom that didn’t feel like a prison stall… the resolution was to keep me in my room and have a plumber come in and fix the sink. They claimed there were no other rooms were available to be switched to, and to give them a good date and time that plumbers could come in during my stay. When I asked to be refunded so I could go to a different hotel with a bathroom that didn’t feel like a prison cell, again I was told I could have maintenance come in and fix it with no mention of being refunded so I could go someplace that was comfortable. I have stayed at this hotel five or six times and have never stayed in a room this creepy and disgusting. I know other rooms exist and if they are unavailable, to be forced to stay here for the duration of my trip is abhorrent. I miss the Ace hotel. Whatever this is… it’s just a creepy shell.