6/10 Rating
2 night stay at the Dexter during fall color season in northern Michigan. The room was lovely. Clean, comfortable and very nice toiletries. It had all the amenities to make our stay pleasant. The virtual hotel aspect, with no on-site help, is a swing and a miss. Viery sterile and offputting. We received our check-in access code codes via text as expected, and thankfully had no issues getting into the hotel or our room. However, the rest of the facilities - bar. front desk are very sterile and unmanned. It was a beautiful weekend and we would have loved to have a cocktail or hang out at the bar, but no one there to serve. Watched other guests experiencing the same thing with puzzled looks. Would have loved to sit down in the common area in the morning and have a couple of coffee, but no coffee available other than in the room. Recommendations to the Dexter/Kasa management- on-site staffing would be a huge perk. This is a premium location in northern Michigan. For the price being charged we can’t be the only guests expecting a little more personal experience.
On a final note – our room also had no chairs or additional seating other than the beds. While pictures online showed a chair in the room none was available. A little awkward. Microwave was out of order, with a note to use the microwave in the lobby. Not an issue for us, but a note to hotel staff for repairs/upkeep. Also an additional trashcan in the main room, not just the bathroom, would be helpful.