Reviews of The Lafayette New Orleans by Kasa LivingReviews of The Lafayette New Orleans by Kasa Living

Charming Hotel next to Lafayette Square Lovely hotel with an excellent and helpful staff. No frills. Just a clean room with a comfortable bed in a prime location 3/4 of a mile from the French Quarter. Air conditioning works very well. The St. Charles Trolley stops right across the street, getting you to the Garden District in 10 minutes. And it is just a blocks away from several excellent restaurants and coffee shops. It's a bit worn around the edges but at these great rates, who cares? Would definitely stay here again.

Great place, room was so comfortable. Staff were helpful and cordial! Great steakhouse on the property. A short walk from all the fun in the quarter, so you were able to get some sleep and enjoy it all!

This location was accessible to streetcars and walkable to all areas.

Great location and easy check in

We have stayed here many times, but this was our first time in room 214. It was quiet and very roomy! Loved it! We always enjoy Desi Vega’s restaurant and bar. The parking lot is very convenient, less than one block away.

Everything was okay besides the smell

Great staff and front desk and hotel was very comfortable and great access to French Quarter district

Laisser le bon temps rouler !! ;) Likes: Très bon emplacement, à 20mn à pied du Vieux Carré, du centre et des commerces. Chambre spacieuse, lit très confortable (manquait une couverture, bien qu'il faisait chaud, ça n'aurait pas été de refus). Propreté correcte. Dislikes: L'impossibilité d'ouvrir les fenêtres... Le seul air qu'on a est celui de la ventilation et de la clim (qui tourne sans cesse...) Aussi, devoir payer une deposit qui consiste à payer soit 30$ non remboursable soit plus de 200$ restitués à la fin si la chambre n'a pas été endommagée... Jamais vu ça dans un hôtel... surtout que sur Booking nous n'avions pas été prévenus.

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There was a smoke odor left behind from the previous renters.

Not many amenities, but we knew that when we booked and we had the essentials.

Good Likes: Easy and relaxed Dislikes: A bit dark in the room. Lighting could be better

After many trips to New Orleans, we decided to stay outside the French Quarter. The property was walkable to everything and had comfortable beds. THAT'S ALL. The property is listed as having luxiurious rooms. It did not. The room was very dark and when we opened the dusty curtains, our view was rooftop heating/cooling equipment, cables, and a stone wall. The mini fridge was off and took nearly a day to get cold (we stayed 4 days). There was no microwave. No room phone. No handsoap. When I asked for handsoap, it was brought to us in a shampoo bottle, but I was assured it was indeed handsoap inside. To top it off, on Saturday night of our stay, the fire alarm went off at 1am!! My 12yr old daughter, my husband and I, along with all of the other guests at the hotel rushed out of the hotel emergency exits. We all waited outside on the street in our pajamas. Then we were told by an exterminator (orkin) that we could go back in. No explanation. No apologies for the inconvenience. Nothing! Not even the next day. When I spoke to KASA (the 3rd party that runs the place) they had no idea the hotel was evacuated. Just a terrible experience. For the price of our stay, it was ridiculous. No ammentities. Lack of safety. No communication. Dirty. Old. We will stick to staying in the French Quarter.

Hotel was nice. It's an older hotel but still nice. Nice little walk to Bourbon St. and downtown and shopping/restaurants. Room was clean, a restaurant is on the first floor, and room service is also available. All in all a good hotel for the price.

The upgrade to a King Suite was amazing. Jen at the front desk is our new best friend. She was very helpful and answered all of our questions.

Friendly staff nice place would definitely stay again :-)

Perfectly located — close to everything yet peacefully quiet. The check-in and check-out process was completely contactless and worked flawlessly, making the stay effortless from start to finish. A great balance of convenience, comfort, and calm right in the heart of the city. Highly recommended!

Front desk was very accommodating, friendly, and helpful. The property is centrally located.

The property is in a perfect location! Only down side is no on site parking but not uncommon for NOLA. Making reservations and paying for parking was easy. Our truck remained safe there for our 3 night stay.

Good location away from the bars. Old hotel so no phones in the rooms which was inconvenient since we had some issues in our room. It was very clean and had good linens.

Our first trip to New Orleans Likes: Location was awesome Dislikes: Parking was a little scary , you was sent off to another location to park your car

I liked the classic architecture, the interior design was elevated from your average hotel. The staff was helpful and accommodating. Clean and right on two lines of transportation was a bonus!

Great girls trip stay The room was as advertised. It was spacious and clean and the location was safe and close to the French Quarter without the noise. We enjoyed the walk ability and nearby tourist sites. Great food was within blocks and the nearby square was a great green space. The only cons were finding the ice machine which was in the M (maintenance) floor off the elevator or the top of the fancy steps. And the bathroom in 307 could have used a good grout cleaning or some new caulking.

Liked the hotel, didn’t like the pre check in process Likes: Excellent location. It lacks some amenities of a brand hotel but you are surrounded by restaurants to make up for that. Dislikes: I didn’t like the pre check in from Kasa. I wasn’t comfortable sending copies of my ids for their data base or the long intrusive pre check in processor which didn’t work anyway. And I didn’t like the phone representative lack of help when the process didn’t work, such as assisting in an early check in, saying I could only do it through the app.

Terrible staff and service, woken up multiple times and ruined my stay. Cleaning people ignored my do not disturb please sign and came in anyway. Over 3 hours before checkout at 8 and 9am. Building also had extremely loud construction inside and outside. I barely slept and was offered no remorse or refund. Disgusting customer service

Staff wae great

Clean, comfortable, and convenient! Likes: Great vibe, great location. Dislikes: Nothing

ASAP, indicate with a map in each room (typically behind the door) where the stairs are. Also put signs indicating the stairs along the corridors.

Absolutely the worst hotel experience we’ve ever had. We paid 3 weeks in advance for 2 nights at the Hotel for our son’s college preview visit at a nearby university. We arrived at 1:30 AM after a late flight, checked in, showered, and were getting into bed. Shortly after 2am, there was a knock at our door. The man from the front desk said our reservation had been canceled by Kasa, the off property management company, would be refunded and we need to leave immediately. We showed him on our credit card app that we had paid over 3 weeks before and that we had not received any type of cancellation or pending refund. He told us Kasa would need to speak to us on the phone. We spent the next two hours on the phone on hold with Kasa waiting for someone to explain this issue or reverse it, ulitimatley being transferred and disconnected over and over. The outsourced customer service team couldn’t explain why we were charged, why we had not been notified of cancelation earlier, or why we were being kicked out in the middle of the night. We were told a full refund would be issued to our credit card in 5–7 days. When we refused to leave, they threatened to call the police — even though the room was paid for and we’d done nothing wrong. All we wanted to do was go to sleep because we had an early meeting for the college preview day. We told Kasa representatives that it had to be illegal and was certainly unethical for a hotel to kick us out in the middle of the night when we had paid in full and had done nothing wrong. Around 4:30 AM, after hours of stress and humiliation, the front desk man finally said we could stay until that morning only— maybe because the police refused to come. By then, the damage was done: no sleep, no apology, and no trust left. To make things worse, Kasa later emailed us saying they’d only refund us for one night because we had stayed one night even though they cost the nights sleep and a ton of stress. We were forced to find another hotel for the second night during a busy weekend at a much higher rate. At the time of this review we have received no refund and there is no pending refund. Do yourself a favor and stay far, far away from Kasa and The Lafayette Hotel. No paying guest should ever be treated this way.

The property is well kept, clean, and very pretty. We did not go to the pool, so can't speak to that, but the room, although small, was nice and quiet. We used public paid parking about a block away (no hotel parking) and had no issues. Walking distance to all the sites and the stadium. Will definitely stay with them again!

Unbelievable — Outsourced Customer Service Kicked Us Out in the Middle of the Night After Paying in Full without cause. Absolutely the worst hotel experience we’ve ever had. We paid 3 weeks in advance for 2 nights at the Hotel for our son’s college preview visit at a nearby university. We arrived at 1:30 AM after a late flight, checked in, showered, and were getting into bed. Shortly after 2am, there was a knock at our door. The man from the front desk said our reservation had been canceled by Kasa, the off property management company, would be refunded and we need to leave immediately. We showed him on our credit card app that we had paid over 3 weeks before and that we had not received any type of cancellation or pending refund. He told us Kasa would need to speak to us on the phone. We spent the next two hours on the phone on hold with Kasa waiting for someone to explain this issue or reverse it, ulitimatley being transferred and disconnected over and over. The outsourced customer service team couldn’t explain why we were charged, why we had not been notified of cancelation earlier, or why we were being kicked out in the middle of the night. We were told a full refund would be issued to our credit card in 5–7 days. When we refused to leave, they threatened to call the police — even though the room was paid for and we’d done nothing wrong. All we wanted to do was go to sleep because we had an early meeting for the college preview day. We told Kasa representatives that it had to be illegal and was certainly unethical for a hotel to kick us out in the middle of the night when we had paid in full and had done nothing wrong. Around 4:30 AM, after hours of stress and humiliation, the front desk man finally said we could stay until that morning only— maybe because the police refused to come. By then, the damage was done: no sleep, no apology, and no trust left. To make things worse, Kasa later emailed us saying they’d only refund us for one night because we had stayed one night even though they cost the nights sleep and a ton of stress. We were forced to find another hotel for the second night during a busy weekend at a much higher rate. At the time of this review we have received no refund and there is no pending refund. Do yourself a favor and stay far, far away from Kasa and The Lafayette Hotel. No paying guest should ever be treated this way.

Perfect Place for a Romantic Getaway We stayed at The Lafayette Hotel in New Orleans for our anniversary, and it was absolutely perfect! We had a beautiful king-size balcony room that was elegant, cozy, and full of charm—exactly what you hope for in a classic New Orleans stay. We loved stepping out onto the balcony in the evening to watch the city lights and listen to the sounds of the streets below—it felt like our own little escape in the heart of the city. The staff were so welcoming and made sure everything was just right for our special occasion. The location was perfect too—close to everything we wanted to see, but still peaceful and relaxing when we came back to unwind. If you’re looking for a romantic and timeless place to stay in New Orleans, The Lafayette Hotel is it. We’ll definitely be coming back!

Location was near to festival we were attending which was a plus. Likes: Location Dislikes: Lightning in room, elevator were not working all the time.

The only complaint I had was that thr room is dark. An extra lamp would have been nice.

Likes: Das Hotel ist ein charmantes, altehrwürdiges Haus mit grossen Zimmern, teils etwas vernachlässigt (Vorhänge), jedoch kaum der Rede wert. Die Betten sehr bequem. Die Lage ist super, das Peronal ausgesprochen hilfsbereit und freundlich (danke Jen!😀). Da es sehr zentral ist, hat man viel Verpflegungsmöglichkeiten in unmittelbarer Nähe. Dislikes: Schade, dass man dort nicht frühstücken kann.