10/10 Exceptional
Excellent hotel experience for our first trip to New Orleans
I have never stayed with Kasa before. I had no idea what to expect and was a little confused at first with the "virtual" front desk and less interfacing with real people, but the stay went off without a hitch! There was a front desk person I could talk to in person, but I really didn't need to. I texted questions and they were quick to respond, and all the correspondence before my trip was clear, helpful, and instructional. The hotel itself was gorgeous, clean, and well-located. Our room was excellent. Staying at hotels is preferable in a place like New Orleans, where airbnbs can be problematic for local residents, displacing families and disrupting neighborhoods. And the price was not bad at all for our stay. Perhaps the minor downside was that parking was a short walk away, but it felt totally safe and wasn't too big of an inconvenience. The St. Charles streetcar also stopped right in front of the hotel which was awesome! Definitely recommend!