Reviews of The Lafayette New Orleans by Kasa LivingReviews of The Lafayette New Orleans by Kasa Living

Awesome Stay! Great place! Can feel the southern hospitality and the culture of the city as soon as you enter the hotel! Only negative was the the ice machine was broken lol!! Would absolutely stay again!

Stayed in a spacious suite with balcony, very friendly staff! Nice location between Garden District and French Quarters, with access to the Street Car.

Great location. Staff were very helpful and knowledgeable. Aesthetically pleasing decor.

The location was very convenient for my trip. Staff were friendly and the public areas are nice. The suite was roomy but furniture was pretty dated and vanity lights did not work.

Likes: it all needs to be updated.

Old and Creepy I stayed for one night during Essence Festival. The location is convenient to a local grocery store, CVS and restaurants. The bellman was nice but the hotel felt very empty and unsecured in the late hours of the evening. There’s keyless entry to the front door but the door is very old and didn’t close behind me. The room was comfortable but the bathroom needed to be updated and I saw several bugs crawling (not sure what kind). I couldn’t figure out how to watch local channels on the Roku TV. I probably wouldn’t stay there again.

The bathroom toilet was leaking in the first room….changed to another room and the ac was leaking on the floor

Terrible

Everything was excellent

Close enough to all the NOLA action and activities but far enough to not be in the mix of it all for down time. Friendly, helpful staff.... Thumbs up to Kevin for being so kind.

Clean, nice

Liked the room and being able to walk everywhere parking is an option through the hotel. Staff is very friendly.

We liked the age of the building and the cost. The hotel was understaffed during our stay and the rooms appeared understocked. The staff was pleasant. There was no bar of soap, just a small bottle of body gel, shampoo and conditioner. They had one small bag of coffee for the coffee maker, but no sweetener, creamer or stirrers. The first room we had was leaking water onto the couch and from the looks from the ceiling it had been an ongoing problem. The bathroom vanity had 4 light fixtures in it but only 1 light bulb was installed. The rooms and beds were comfortable. Just don't expect much in amenities if you decide to stay. Overall, it was a good experience based on what was paid.

Terrible experience Dislikes: They gave me a room with a door that didnt worked. They didnt change the room or solve thw situation when they realized the problem. It’s 1:30 am and I am waiting in the hall while they solve the situation. I didnt pay $200 for this. They say that they are going to change the room after they solve and all I want is to be able to rest and sleep, not all this situation past midnight

The staff

NOLA on a dime. GREAT spot right on the St Charles trolley rout into the Garden District. Walk to everything. Close enough to the FQ but none of the noise. Comfy bed, nice people on staff.

V

The staff was awesomely amazing.

Another refund never received I am also reporting a refund never received. Do not stay at this establishment! Luckily I made a claim against my credit card; the credit card company reversed the charges, and the hotel did not dispute. Having said that, I booked directly with the hotel when it was still a Wyndham. If you booked with a third party such as Priceline or Booking, this may not be as easy. Good luck everyone; it’s very sad that busy, hard working people have to go through this, and you think you’re protected by a cancellation policy, and you’re not.

The workers were extremely helpful, from the vallet to the front desk.

The location and staff were wonderful. Room clean and quiet.

It was cool

Nice place very quiet. Steakhouse attached was awesome

I will stay here again! Likes: The front desk staff Kevin, Shaq, and Nathan were very helpful/informative, and friendly from the moment we checked in until we left! The size of the Queen room and bathroom was a huge bonus! The room A/C did not disappoint! The hotel is centrally located to the Convention Center, Canal St, and Bourbon. As well as there are many restaurants nearby--within walking distance. The streetcar boards right in front of the hotel and from there the train is accessible. Dislikes: There was an iron but no ironing board...so I had to improvise by using the extra nightstand!

Needs repair We had two rooms. The room for our kids had a toilet that didn’t flush. They had to use our bathroom. The hotel said they would give us a new room, but the key card didn’t work. Three times they said it was fixed but it still didn’t work. So we were stuck with the broken toilet. The staff was friendly and tired to assist. The manager agreed to give us a 15% discount for the trouble after we asked. The location is decent. You are close to everything by car and/or trolley. This hotel needs serious updating to fix issues. It’s old and somewhat run down.

The balcony was everything

Waited 30 - 45 minutes just to get into our room nobody was at the front desk. Overall good experience and no major concerns

The staff was amazing.

This hotel is NOT REFUNDING CANCELLED STAYS even if you cancel within the FREE cancelation window. Based on the reviews I read from other LuxUrban properties this is an ongoing problem at ALL of their properties - Variety in Miami, several hotels in NYC, O Hotel in LA and Lafayette in New Orleans. Go to trip advisor and there are numerous reviews where people are not receiving refunds for cancelled rooms. The company was dropped by the Wyndham umbrella back in May and apparently is in financial trouble but they are still accepting reservations and offering a free cancellation window. Do not give them your money!

Another person fighting for a refund... beware of LuxUrban Hotel Brands I booked a room with this hotel in November '2023 for a stay in early May of this year. I had a cancellation window up until the day before the stay. I cancelled within the required timeframe and have yet to see a refund within the promised 30 day window. We're currently well past 60 days. I have called and emailed the hotel multiple times over the last month giving them an opportunity to handle this amicably. Ive been told multiple times its because the hotel changed hands and they need to get with the group "in the other system" to verify my reservation and they will get back to me. No one ever gets back to me. I have to contact them. I have sent the email confirmation and cancellation to them from Priceline as proof that I was booked and cancelled. No one responds. I had held up on writing a review like this until I saw there are others experiencing the same situation at all the other LuxUrban properties and some of them have been waiting several months. That got my attention and has me very concerned. I've never been one to leave nitpicky reviews. Bad reviews for stained carpet in a hotel hallway aren't that big of deal to me. Continuing to accept reservations and operating a business in bad faith while holding or simply not refunding money is something else altogether. And while I haven't given up on getting a refund, after digging in to find more about the hotel chain, Im not so sure I'll ever see it. Ive done a little investigating... Google LuxUrban and their old name SoBe NY and look at reviews from other cities. O Hotel Los Angeles and The Variety Miami for example. There are customers with the same refund issue. According to other reviews I have found they have an F with the better business bureau and apparently had to rebrand due to a bad reputation. They posted a $40 million dollar loss back in April of this year. I tried to post the link as a source for that info but I think TA thought it was promotional content and rejected the review but feel free to Google the information. Wyndham dropped them from their branding back in May of this year. From the sound of things, you'd probably be better off staying in your car than to give this hotelier any money. I wish I knew that a few months ago. Their website list contact information for the company and other hotel locations. I would suggest those looking for a refund try contacting them directly to let them know of the problem you're having. And possibly warning other potential guest at their other hotels... on EVERY hotel review site you can find until you are satisfied with what you see. Ultimately you may not get your refund but you can try to make sure no one else has this problem with LuxUrban. That will be my goal for the foreseeable future or until I receive my refund.

Fighting for a refund I was booked to stay here in October 2024 and I received an email from expedia that said the hotel cancelled my pre-paid reservation although I booked 8 months in advance. I booked another hotel in the meantime as this hotel promised free cancellation up to a couple days in advance. I’ve been fighting for a refund and the hotel keeps blaming the delay in refunding me on new management. Judging by the other 1 star reviews this seems like typical behavior from this hotel. I finally gave up and disputed the transaction with my credit card.

Find somewhere else Likes: Location Dislikes: Need updates bad

Likes: The staff Dislikes: I could use more light in the room

Terrible service. Got cussed out by lady at front desk. Ghetto

Likes: Location. Dislikes: Staff not very friendly but the chap who offered to get my TV set up was really great. Big fellow, maybe a daytime Valet.

The entire hotel lost AC and our floor lost power. We stored our bags while we went to breakfast and we were missing one when we returned. Never got the bag and felt like we were an inconvenience when asking to continue to look for it.

Night at the Lafayette! This classic hotel fits in perfectly with the whole historic NOLA experience, inclusive of the noisy streetcar that runs right outside of it. Admittedly, the hallway carpet on my floor could use a deep cleaning ( there were stains), and there was some sort of residue on the brass part of one of the slow elevators ( likely cleaning product). However, the room itself was immaculately clean, the bed was comfortable, and there were enough linen and toiletries provided. Overall, my night at the Lafayette was 4 star experience. The tone was set by my experience with the wonderful front desk services agent, Junika. ( I probably butchered the spelling of her name but, I tried.) She was very personable, helpful, and kind. So, a special thank you goes out to her.