2/10 Rating
Should be classed as a two bedroom, not three bedroom. Inadequate. Beware of bugs and on site staff. Elevator access not
Likes: Nice swimming pool, communal areas and fitness area. Location walking distance from shops, the mall and train station. Airport close by via driving.
The other 2 bedrooms were spacious and had a window, but this unit should be classed as a 2 bedroom, not 3 bedroom!! This was unfair for the ones staying in the so called third bedroom.
Dislikes: 1.) We booked a THREE bedroom apartment from this place. One of the bedrooms did NOT HAVE A WINDOW at all, and only has a sliding door that was BROKEN and was not hinged on properly and has GAPS giving NO PRIVACY. And even after someone came to fix the hinges, the doors would still not shut fully, giving gap in the middle and the sides. This should not be classed as a bedroom. No warning or description at all about this!! And the kitchen is right outside of this room. Every time the light is turned on there, it’s very bright from inside the room.
2.) As soon as we discovered the door being broken, we spoke to the member of staff at the concierge/reception desk about the door being broken and giving no privacy. He was then very unprofessional and then made inappropriate sexual comments that made us very uncomfortable.
3.) A dead roach was found in the bathroom sink! When it was rinsed away with water, instead of draining properly, it would reappear in the sink, indicating a possible drainage issue.
4.) Another bedroom lost its power
5.) Bug bites, from staying on the sofa bed. Wont be surprised if these are from roaches!
6.) You can only use the elevator that has the keypad, not the fob. This was very confusing, even the welcome message card in the apartment talks about a fob. Instructions are not clear at all. You also have to find the elevator that has the keypad, which there is only one available. On our checkout day, this elevator stopped working and we could not use this on the last day to get to amenities with ease. It was still not fixed when we checked out, so we had to figure out and carry all our suitcases via stairs. (There were 8 of us, so we had a lot of things!)
I have reported and messaged all this to the 24/7 customer service messaging, who were very nice and helpful. They did give a $100 compensation, but I had to push for this, and also we paid over $800 for 3 nights!
Not as important but note — there are only mirrors in the bathroom.