Reviews of Boardwalk Suites and Residences by KasaReviews of Boardwalk Suites and Residences by Kasa

Bare bones expensive No on-site parking (we got a parking ticket for overnight parking in the street out front), no pool, no gym, no ice machine, no on-site staff (experience is totally electronic). Lobby was under construction (terrible smell) so entry was in a side alley with only a small sign to identify the hotel. No safety features in the shower and the toilet kept running b/c the handle kept sticking. The only "water views" they advertised were from the roof. They failed to tell us the "full kitchen" was only in select suites. Not a hotel for seniors or the disabled. Will not be back.

Downtown Gem Centrally located, beautiful new finishes and spacious- what more could you ask for. We opted to stay here instead of one of the high end hotels and so glad that we did! Just a couple blocks from the beach and around the corner from great restaurants.

Very clean and great location!

The place was pristine. Minimalist look really clean and fresh. Excellent location one block off the main drag. A tad noisy, but provided a sound machine that did the trick! A long layout so good for the pull out couch if you had 4 since it was far from The main bedroom.

Brand - new, very clean space with view over other buildings of Grand Traverse Bay. Spacious and bright. New appliances including full sized washer / dryer. Right in downtown with access to the local restaurants such as Harry & Reid Detroit style pizza!

This property was nearly brand new and very modern. Fantastic bedding. It was great having a full size kitchen and living area along with the bedroom. The self-checkin process was easy and the communication by text was very responsive.

Perfect for our weekend stay

Could be nice someday, but should not have opened before they were done building it-still not ready Likes: It was extremely clean, since it was not even finished, and still smelled like fresh paint - and the location downtown is amazing. Dislikes: There is no lobby, no staff, no one there to check in or out or help with anything - basically a hotel that is really an AirBnB - was stuck outside for half an hour with no way to get in - very annoying. They basically should not have opened yet, and should just have waited until they were done - there were plastic sheets everywhere, everything still smelled like paint, and construction work everywhere - not cool

Brand new property still under construction. The room was perfect for a get-together with my best friend. Small fridge, microwave Keurig and kettle provided. Perfect location to explore downtown Traverse City and public beaches. Closeto great restaurants and shopping.

Perfect Home Away From Home! Staying at Kasa was like a home away from home - I had my own little apartment with all the amenities! It was clean and modern, and only a couple blocks away from restaurants and Clinch Park, which was absolutely beautiful. The communication was great, the virtual check-in process was seamless! I will be staying here again in the future.

Everything was wonderful. The location is perfect. The only issue was the picture online of the room we booked wasn’t the actual room we got. In the picture you could see the Bay out of the bedroom, however, our bedroom view was facing other condos. We would absolutely stay here again

Easy to access and very clean.

This was an outstanding place. It’s absolutely beautiful. They did a great job and we will definitely be back to stay every chance we get!!!

Great location! Super clean and new. So new, much of the building still under construction. I think we were the first guests to stay in o

This place is even better than the photos. Stunningly clean and new; quiet building. Every amenity you’d need. Perfect location too. 10/10 recommend.

Due to being under construction still, it shouldn’t be full price. Or as much as it is. 4 people can stay in the room but they don’t provide enough towels for 4. There was nothing extra. Very basic/empty. Not impressive at all. Way over priced.

beautiful home all new and very comfortable bed,however, AI agents responded when we had problems going in loops for hours, only one TV in LR which was out most of the trip due to internet problems throughout the stay. tech walked in on my son in LR while I was in the shower. be sure to communicate through Airbnb app. they move all communication to AI agents on cell so if you have an issue Airbnb has no record of it

This unit was very clean and new. The location was great!

Good: Room was clean, bed was comfortable, and the basic amenities were fine. Try harder, Kasa: - “24/7 virtual front desk” did not work. If you’re going to operate without humans at a physical front desk, you gotta get this part right. The day of check-in I texted the phone number provided 4 times, starting 5 hours before check-in, asking for instructions for how to access room. No response a single time. Finally, at the time of check-in when we were in front of the building with no way to get in, I called and had to wait 10 minutes to talk to someone. The service representative was polite but couldn’t give me access instructions either because the billing department had not yet processed my payment, even though they had managed to place a $250 hold on my credit card for incidentals. We waited longer, I called back after ten minutes, still no access code or estimated time for when I would be provided one. Finally, half an hour after check-in I saw a charge from Kasa on my credit card and knew to log into the site to look for access info. It wasn’t until 20 minutes later that the “front desk” texted me access info, without any apology involved. - Kasa also needs to sort out its listing details with 3rd party sites. Booking had this location listed as including parking, which is not true. Instead of answering my text messages and providing access info, Kasa texted me multiple times about how I would get towed if I parked in the alley. Good lesson learned—won’t be staying at a Kasa facility again as long as they advertise a virtual front desk that doesn’t function.

Construction zone Likes: Location was nice. Dislikes: This property was under construction. The shower only had scalding hot water. Bookings messed up the reservation, so we needed to wait an hour to get into the property. It stunk like construction work/ paint. Bookings showed the property had parking, but there was no parking and we needed to pay and walk. There was no notification that the building was still being built and the price was way too high for staying in a construction zone.

It was a nice location a lot of restaurants and bars within walking distance, 3 blocks to Lake Michigan very nice

This room was a huge welcome after our Air B&B location was a flop and we needed a new place to stay. Check-in via virtual desk was super easy and quick. The room was brand new. I do believe the amenities stated that it had an iron and an ironing board, but we didn’t not find one in this room. Loved the Keurig in the room with decent LaVazza k-cups, but they forgot to leave sugar packets, so we couldn’t have coffee the first morning unless we drank it with just cream. Shower is also missing at least one shelf for storage of your own toiletries. For us ladies that need razors and facial wash, there was no where to set them except on the floor of the shower. I also think and addition of some type of stand that had drawers or some type of storage would be a great addition. Overall, the place was quiet, clean, and in a great location! Only a block away from front street which was a huge bonus for us! We’d definitely stay again.

Clean and quiet even with the construction

Great place! Comfortable beds.

Phenomenal stay!

Beautiful clean place right in the heart of downtown. We absolutely loved being able to walk to so many places and leave our vehicle parked.

Great place. Everything new and clean. Great location especially for the 4th of July.

Room was very new, spotless and in a great location. We could walk out the door and be at many different restaurants, Lake Michigan and shops in less than 5 min

Nice place.

Absolutely loved this place. We cops walk to any restaurant or shop or down to the lake. Communication was excellent. Felt safe and secure. Place was new and spotless. Would highly recommend staying at this place

I was expecting a small condo since I booked w/ AirBNB, and the instructions said, “Remember you will be staying in someone’s home.” With the name being “Boardwalk Suites by Kasa” we expected a more spacious area. The photo showed a couch and a chair, but we had neither. Basically got a hotel room (minus the hospitality). We had an ice bucket, but no ice machine anywhere. There was a 1/2 eaten yogurt in a tiny refrigerator. Microwave and coffee maker were fine. We had 2 queen beds, a television, and two stools. The majority of the building was under construction. Four towels for 3 guests to use over 3 nights was not enough. There was no closet and only 4 hangars on a rod next to the TV. The curtains were a foot short of covering the windows. The light from the upstairs hallway shone into our room all night. The toilet seat was loose.I asked customer service to call, but they text instead. Felt like they rushed to open.

Very clean apartment, doors are super heavy, made me feel safe. Whole process was very easy. Kasa team members are very responsive and respectful when reaching out regarding any questions

Such a wonderful place to stay. Great location with tons of activities and restaurants around the area. The place was very clean and the furniture was very nice. Would recommend!

Had a great time!

We were moved to this one bedroom apartment because of issues at our original place. Great location in downtown where you can walk to everything. The apartment was new and very clean.

Some good, quite a lot not so good. The room didn’t match the pictures. The pictures showed couches and a chair, but our room just had two beds and a tiny bench. The window shades didn’t cover the whole window, either on the sides or on the bottom of one of the windows, so we could never have privacy and at night bright fluorescent lights of the hallway came right into the room, making it almost too bright to sleep. The bathroom didn’t have soap at the sink, there were only two towels and no one to ask for more, and the atmosphere of the building was like a sterile office building from the 90s. The hallways were totally white with the brightest fluorescent lights. The building was very much still under construction, which was not communicated before we booked. The hallways were still filled with construction, dust, and dirt, and the room smelled very strongly of fresh paint. In the plus side: the location is great, check-in was easy and well communicated.

Beautiful unit in a great location!

Location, the place was still under construction

The pictures gave the impression the room would have a couch and small kitchen. We were traveling for three nights with children and living out of bags since we didn’t even have drawers for clothes. There is no maintenance onsite. We had breakers trip and a microwave that wouldn’t reopen after cooking breakfast. We received messages daily that our issue was being addressed but no one ever showed up. The curtains didn’t even fully cover the windows keeping the sun out in the morning. If you’re looking for a place to sober up after a night out, this will work fine. If you’re traveling with family and expect any level of service, please be aware, this will not meet your needs.

This place has a great location, as it is right downtown. Very close to restaurants, shops, the lake, basically everything you need for your vacation. We were a little surprised that there was a lot of construction going on which had a particular dusty smell, and some construction noise early in the morning. The virtual front desk was very response, and helped us solve an issue we were having with the outlets in our unit

Super clean, felt like we were the first people to stay there. It felt like a step up from a hotel but not quite an apartment, it was perfect. It’s less than a 5 minute walk to downtown TC which we very much took advantage of! There is a nice parking garage within a 3 minute walk that was $20 a day. The entrance is a little hard to find and it wasn’t well labeled but the instructions given by the host were sufficient enough, I could see how people could struggle to find it though.

Great apartment located right downtown would stay again anytime.

I think we were the first people to stay here, the building is still under construction. The unit was clean and bigger than anticipated based on the pictures. The kitchen and washer/dryer was nice to have. They included a lot of amenities that other Airbnb properties I’ve stayed in before haven’t. The TV took my tech husband 45 minutes to figure out. The street is quiet at night since places close early but we could hear seagulls, car horns and construction during the day so not the most sound proof building. It was a great place to stay and very walkable to restaurants and shopping downtown! Would highly recommend.

Perfect location if you want to hangout downtown and avoid the hassel of driving everywhere. Clean and spacious. Big kitchen. Well worth what i paid.

Great place to stay!

This was a great location and a great bnb for a nice weekend getaway! Walkable to all the popular spots, easy to get into, very clean and nice set up! Would stay here again (:

Very clean. Great downtown location

Loved our stay at Boardwalk Suites! I think we were the first to stay in the condo, everything was brand new and perfect for my husband and I. We were visiting for a wedding and location was great, close to the Main Street in town and easy to walk everywhere! Communication was easy, instructions were clear, and public parking was not a problem at all! We come up to traverse city to visit family and will definitely be staying here again!