Reviews of City Center Hotel by KasaReviews of City Center Hotel by Kasa

very cozy and cute

We were charged for sheets for accidental bleeding. Likes: In the pictures the hotel appeared to have a Palm Springs vintage vibe which is what we found appealing. Dislikes: There is a ridiculous fake sense of security. The location is in a run down, sketchy part of Long Beach, so it seemed secure with access codes to come into the hotel lobby with an elaborate pre-check in system by Sonder. In reality, there were doors from the back alley left wide open where people came in and out at all hours.

Beautiful and quite

Cute, clean, stylish. And great value for money!

Not good There was no parking available and unable to be check in early

Greats place to stay Clean, high standard and cheap. Also nice staff.

wish they would be more attentive when issues are brought to their attention. Likes: Location Dislikes: I did have gum stuck to the inside if shower curtain and brought it up to there attention during my stay and they didn’t do anything about it .

Nothing else

Don’t stay here They cancelled my reservation last minute and I still have not received my refund

I chose this hotel because I wanted to be near the beach without spending a fortune. But I found out in reality I paid just as much as the people who are right by the beach in the nicer hotels. This is OK it’s a nice place but the neighborhood is a little dicey. It’s right at the edge of the good part of town and the bad part of town. In general, the closer you are to the ocean the better the neighborhood this is third Street and it’s a little bit out there and there are some pretty scary characters about. Do not go out after dark. The room itself was fine but there’s a pool that no one swims in and they have the music going all day and for me listening to the Basco boom boom boom is a real turn off. They have a very nice restaurant there lots of young hip clientele. So the property itself is decent, but the neighborhood is a little scary and the building itself is kind of average. If you’re on the fence, I would kind of steer away from this so unless there’s no other option. It’s fine but a little far from the beach.

The room was spotless, cute decor. Comfy bed. We liked sitting in the courtyard by the pool having coffee in the morning. Nice landscaping. No parking on site, but with a little luck you figure out street parking.

superbe Likes: la chambre étais très belle, le lit très confortable et un défroisseur à disposition Dislikes: manque un coffre

Very nice, clean facility. Young lady at the desk was incredibly helpful and extremely friendly!

This location was central to stores I needed and the neighborhood was quiet

Good location. The walls are paper thin. I know now why there is a white noise generator and ear plugs in the room. Likes: The woman at reception is an amazingly helpful and pleasant person. Dislikes: The technology. I like a key card, not code. I don’t like needing an app to get Cade to room. I don’t like not having breakfast possibilities onsite.

Disappointed! Likes: The room was clean and had a nice pool. Dislikes: No parking ! I had to walk blocks with my belongings to the hotel after I found parking on the street. There were a lot of homeless people sleeping outside the hotel and daily room service came at an additional fifty dollars a night, which I didn’t know. I checked out early as finding parking was a hassle.

We really enjoyed our stay at Sonder city center it was so close walking distance to whatever you wanted friendly staff clean comfortable room however don’t expect to have your room cleaned or trash collected unless you pay an additional fee for housekeeping Surprise but really cool place to stay

Good rooms, very clean and private

The staff was excellent that's what sold me

Perfect accommodations

The hoops you need to jump through at the beginning before being provided your code due to the “contactless stay” is super annoying. Upon our arrival, I was having issues with the app and had to keep finding my reservation number and re-logging in. There was a pleasant young woman at the desk who helped us. It also isn’t clear in the app that you can request an earlier check in time (4pm is pretty late IMO) so we stowed our belongings in a locker until 4pm. If no lockers had been available, I’m not sure what we would have done. The hotel set up and room itself was comfortable and the location is super walkable. Some of the front desk people weren’t very friendly at all and would barely look at you. The keypad on the outside of the building is very hard to see at night, and though someone at the desk could have just pushed the button to let us in, they didn’t on several occasions. We tried to eat at the restaurant on site but didn’t have reservations, so had a few things off the limited menu in the courtyard with lackluster service. We requested a later noon check out which was nice, but then they accidentally checked us out at 11 so had to let us back in to our room. We stayed 3 nights and for what I spent I’d expect way better customer service & would just prefer a regular check in process + interaction with people at the desk. Feels more like a wannabe Airbnb than a $300+/night hotel brand honestly. Not sure I’d stay again unless I didn’t have other options.

I stayed here while in town for a music festival. The room was cute, and very clean. A mini fridge would have been cool but I have no complaints about the room. Book a spot at a parking garage nearby in advance on Spot Hero. This saved me a lot of trouble. It was a quick walk for me. My only qualm with this place was the customer service. I checked in around 4, the gentleman working the desk was not rude but also not very warm. He was also on what seemed like a meeting I could hear while I was checking in. Thought that was a bit unprofessional. I asked him which staircase was closest to my room (for obvious reasons! I have luggage)..and he responded with a tone like I was kind of an idiot for asking. “There’s stairs in each corner” okay great, I know that. that wasn’t what I asked. Another woman in the lobby thankfully told me which staircase. I was in a hurry but wanted to grab a drink from the bar to take to my room while I got changed. I had my stuff still in my arms but it was literally just a large tote bag. The woman server in the restaurant looked at me like I didn’t belong there and approached me. I kindly asked if I was able to take a drink to the room from the bar, she looked somewhat appalled I asked this??? And once again looked me up and down with judgement in her face and told me in a very flat zero percent friendly way that I could but it would have to be in a plastic cup. Okay? That’s what I expected.. The bartender wasn’t really friendly at all either.

Overall great experience. Very clean room, comfy bed. Nice property, well kept. The only drawback no onsite parking provided. I would definitely stay here again.

It’s definitely different from regular hotels.

Outstanding location, value and amenities Sonder is incredible value given its location and amenities. Centered just a few blocks from downtown Long Beach, Sonder includes fine dining helmed by a Michelin-star chef, lots of attractive outdoor seating, great room amenities -- very comfortable bed, lots of coffee pods, plenty of towels -- all for a price that makes it one of the cheapest hotels in the area! The staff was so welcoming and friendly. They remember you and always wish you a good day. I stayed here for the first time for 8 days between May and June, and I was so impressed. I will definitely be coming back when I return to Long Beach in September.

Likes: I loved the location, the friendliness, the self check in and the user friendly app! Everything was so clean and modern! I will definitely be staying here again! Dislikes: the only downfall was finding parking at night but a few loops around the area and you’ll be able to find street parking. Be aware of parking times or if you don’t mind a walk there is a parking structure make sure to reserve in advance!

We enjoyed our stay.

Cool mid century modern hotel fully renovated. Rooms were comfortable and clean. Restaurant was upscale but good. No parking on site though.

Cute place, very quiet, comfortable bed, great relaxing area.

The property itself is very secure. It definitely gives a step type of vibe. The drinks and food were delicious. The rooms were very clean. It was such an amazing experience. The only dilemma would be the parking, but even then, the parking garage wasn’t too far from the hotel. Will definitely be coming back!!

location

Very nice pool, room and staff. Likes: Newly redone. Very clean. Great pool. Dislikes: Not much.

Great restaurant, cute hotel, hope you don't get a room over the restaurant fridge (234) Likes: Pleasantly surprised by the restaurant in the hotel, I stumbled in after a long day at the convention center and had one of the best meals of my year! Such a cute little hotel, love the color scheme and wish that I could have enjoyed the pool more. Dislikes: I was over the restaurant and had a weird industrial noise at night that sounded like a fridge. So loud I had to turn on my white noise machine at night to sleep.

Likes: Convenience to Shoreline village Dislikes: i was only there for 1 afternoon and night. did not find anything negative.

Likes: I appreciated the set-up of the rooms. It was sweet to see how retro the courtyard area was . I felt very safe with the secure entry and no room doors on the street. Staff are very friendly and helpful. Dislikes: I have absolutely no complaints.