Reviews of Hillsboro Beach Resort by KasaReviews of Hillsboro Beach Resort by Kasa

My husband and I booked a last minute staycation to celebrate our anniversary, and we thoroughly enjoyed our stay at the Hillsboro Beach Resort. Admittedly, I was skeptical at first- this was our first experience with a virtual front desk and with the Kasa brand, but I had no reason to worry. Check in was a breeze and our room (King Deluxe) was spacious, clean, and modern. The beds were very comfortable. The toiletries from The Florist & The Chemist were high quality and smelled divine- I hope they’ll start selling them in the lobby. And we had a stunning view from our balcony! Valet staff were very friendly and prompt. One click of the QR Code and our car was ready and waiting! And all of the hotel staff genuinely want their guests to enjoy their stay. It shows in the excellent service and on their smiling faces. The property is well maintained and has the most peaceful, chill vibe. There are so many options for guests to relax outside, many providing a cute backdrop for pictures . It was busy but didn’t feel crowded at all. We enjoyed watching the sunset in the garden and late night stargazing in the beach chairs. The private beach was also very clean- very little seaweed and lots of space. You can rent a bicycle by the hour, workout while overlooking the sea, and find ample lounge chairs in the pool area. Missed the restaurant and bar this time; that re-opening (and a on-property coffee bar/cafe) would be chefs kiss!! I wouldn’t have to leave the hotel until I absolutely had to check out. Overall, it was a perfect experience and we’re already planning our return trip! **A few things to know before you go- it is a quiet, relaxing property. You’re not going to find the after party here. They make it known there are noise detectors (NOT listening devices) in the rooms. It’s more of a party deterrent- our tv volume didn’t trigger it. The entrance sign can be very easy to miss. Luckily the neighboring building has giant numbers and plenty of space for a quick turn around. Most of the beach chairs were locked up by dinner time. I don’t know if they’re unlocked all day and luckily there were a few outliers that evening so I didn’t have to ask. I think they might also offer beach umbrellas, too. They also mention the valet charge in the listing/website and I didn’t mind paying. Almost all hotels charge for parking nowadays; some as exorbitant as $45+ per night for self parking. If you want to go out, FreeVee offers free rides to the pier, restaurants, Publix, and the Cove shopping center. It might be worth asking if the other free resort shuttles service the property, too. They run thru late night.

Perfect location Great location, spotless rooms, will definitely come back again. Very attentive to and very convenient to valet parking overall a great X experience.

The 2 rooms we had were beautifully renovated, modern, spacious, comfortable and very well-equipped with fridge, microwave, coffee and tea etc. The beds and bedding excellent, the bathroom gorgeous. The view from the large terrace of our second partial ocean view room was fantastic. The staff were lovely and helpful. The setting right on the beautiful beach is ideal and they had towels chairs and umbrellas ready for us every morning. The pool was lovely too and the terrace where you could relax and have coffee and read in the shade. Highly recommend and we will definitely be back.

Hillsboro Beach Resort by Kasa is a great option if your main goal is to be right on the ocean and enjoy the beach every day. The location is truly amazing — you can walk out and be on a beautiful, quiet stretch of beach within minutes. For anyone who wants a simple, relaxing beach-focused stay, this hotel definitely delivers. However, there are a few things to keep in mind. There is no self-parking, and valet is required at $30 per day, which can add up quickly. Also, don’t be surprised if you find a few things in the room that aren’t working perfectly — it’s not uncommon here. Daily housekeeping isn’t really a thing, or at least it wasn’t clearly offered during our stay, so you may need to request it specifically if you want room service. Overall, if you’re choosing the hotel strictly for beach access, it’s a solid choice and the location alone makes it worth it. But if you’re expecting a full-service resort experience with flawless rooms and daily cleaning, this place may fall short. Great for ocean lovers — just know what to expect before booking.

Nice hotej

Thoroughly enjoyed our stay. It’s very peaceful and relaxing, and we look forward to returning soon

Valet parking, clean room- beach within walking distance from you room!

The best i ever stayed at

Clean room. No bar.

AC unit was loud, only one room clean per week included for seven days, it was. $35 charge for an additional room clean. Resteraunt was closed until further notice. Staff was very helpful.

Very close to the beach, beautiful scenery, clean room, friendly staff. We have to pay an extra $26 to check in prior to 4pm and the address listed on Airbnb was incorrect. Please use the address on the Kasa website.

Very nice accommodating clean room. Enjoyed it very much

amazing

Clean room, free beach chairs and umbrellas, The only thing that was missing is a small table in the room to have breakfast

The rooms and views were amazing! The close walk to the beach was the best. We will definitely return

Thanks

It’s totally different from the pictures, so we decided to cancel the reservation. Unfortunately the couches in the lobby are terrible dirty, no restaurant or bar nearby, the photos are amazing I will not recommend for family day But only for one night stay in need

I had a very bad experience at Hillsboro Resort by Kasa. Do not trust the pictures posted on the website because they do not reflect the reality of the property. The hotel advertises features that are not accurate. Valet parking is the only option available, and it costs 30 dollars per night, which is not clearly disclosed. They also promote having a restaurant on site, but the restaurant is permanently closed, so there are no food options at the hotel. My room was extremely disappointing. It did not look clean, and I found bed bugs in my bed, which was unacceptable and disturbing. This caused a lot of stress and made the entire stay uncomfortable. Customer service was not helpful, and I did not receive any real solution. The only positive part of the stay was the access to the beach, but everything else fell far below expectations. I would not recommend this property based on my experience.

Not the best in my opinion Likes: The property was excellent Dislikes: The fact that I request an o sean view room, they gave me the most isolated room in the hotel. Too small for the price I paid.

Nice staff limited service

Wonferful Likes: Sul Mare Dislikes: Check in in Line

I am very disappointed with my stay at Hillsboro Resort in Deerfield Beach. This place is advertised as a four-star hotel, but it does not meet that standard at all. The first issue is that they do not disclose that there is no general parking. The only option is valet parking at 30 dollars per night, and this fee is not stated clearly during booking. The property feels more like a motel than a hotel. My room was very small and did not look like it had been cleaned well. I even found bed bugs in the bed, which is unacceptable and incredibly disturbing. I sent customer service a picture of the bug, and they replied that they were “working on it,” but once again offered no real solution, no help, and no accountability. The front desk staff was not friendly, and customer service was basically nonexistent. No one helped with my luggage, and I had to handle everything myself. The valet staff at night was unprofessional but good charging the parking fee. Communication with the hotel is frustrating. Everything is “virtual,” and you only receive text messages with generic responses like “I’m sorry,” but no solutions, no compensation, and no option to cancel the remaining nights. They also promote having a restaurant on-site, but nobody mentions that it has been closed permanently, so there is no restaurant available. On top of that, the electrical outlet under my desk did not work properly while I was trying to work. Maintenance was not available at night, and I had to wait until the next day, which defeated the purpose because I needed it fixed immediately. The only positive thing about this place is the access to the beach. Other than that, I would not recommend this hotel. My advice is to choose a well-known hotel brand because what you see in the pictures is not what you get here.

The room was very nice! The staff keep the hotel very clean. The outside area is absolutely beautiful!!! And it was so quiet out there . Private beach access with chairs, umbrellas and towels. Valet parking $30 a night . It’s worth it!!

Nice room

Great people . Great room. Great location

This property was beautiful, and I absolutely loved the beach front views. I was highly disappointed by the fact that the fire alarm went off on my last night there.

Wonderful A wonderful place to stay. The beach is right there and the staff is wonderful! Thank you for wonderful hospitality! Thank you!

Couples getaway We were a group of 8 who came for the beach. Well, the weather didn't agree but we had a wonderful time. Michelle at check-in and Jillian in hospitality were super friendly. We were sitting enjoying our wine and Jillian surprised us with a charcuterie platter . Rooms were clean and the proximity to the beach was excellent. We will return.

Wonderful place

Perfect Getaway Perfect getaway spot! We will definitely be back. This property is right on the beach! It was nice and quiet. Our room had a perfect view of the ocean.

I booked a room with a balcony and a view — got neither. When I asked to be rebooked, I was told no rooms were available, but later found out there were (for an extra charge). The staff then harassed me with calls and texts about a supposed noise violation, which made me feel like there were listening devices in the room. I was never notified when my new room was ready, and when I finally moved, the door wouldn’t open. After waiting 30 minutes in the hallway with my dog and luggage, I got in myself — no help from staff. The room still didn’t have the view I paid for, and the shower screeched the entire time. This stay was stressful, unprofessional, and made my anxiety worse. I came to relax and left more tense than ever. Avoid this hotel — false advertising, no privacy, and poor service.

I booked this hotel specifically requesting a room with a balcony and a view. When I checked in, I was given neither. I spoke with the concierge to have my room rebooked, and they told me there were no available rooms. Out of curiosity, I called the front desk again later — and was told a room was available, but for an additional charge. That was very upsetting since my original request had been ignored. Things went downhill from there. I was harassed via multiple texts, calls, and emails by hotel staff about an alleged noise violation. This was disturbing, as it made me feel like there were listening devices in the room. I was never informed of any such monitoring, which is incredibly unsettling. Later, I was told that my new room was ready, but no one notified me properly. When I followed up, they confirmed it was ready, so I packed up all my things — including my dog and luggage — and moved to the new room, only to find the door wouldn’t open. I called for help and was told to “just push hard.” I struggled for nearly 30 minutes in the hallway before finally managing to get inside on my own. The new room had a view of the street — still not what I requested — and the shower made loud screeching noises that somehow didn’t seem to trigger their so-called noise detection system. Overall, this stay was stressful, chaotic, and anything but relaxing. I struggle with anxiety, and this experience made it significantly worse. I came here hoping to unwind, but that didn’t happen.

I stayed here for 17 days, visiting friends and family. The staff at the resort were Friendly and knowledgeable. Any of my requests were met as soon as I asked the staff members. The valet were the best. Always asking me if I needed something or they needed to get me something that I didn’t have. The only thing maybe that I didn’t like is that the resort did not have a restaurant to get breakfast? They said it wouldn’t open till January. They really should have something for the people to grab and go in the morning. They did have a coffee pot and hot water in the rooms, but it would’ve been nice to have some kind of breakfast in the morning downstairs. Other than that, this place is great to stay at andI will definitely stay there again.

Our room was spotless and very well organized. The location couldn’t be better — right in front of the beach with beautiful views. Perfect stay for a relaxing getaway!

Perfect Location, Clean & Quiet. Wish the restaurant had been open on the first level, I was told it opens up in January.

Very prompt communication

I somehow accidentally got an ADA room and the bathroom is wide open and toilet is in where shower is. It smelled terrible and I texted when I got here. They responded to text and someone would be in touch and no one ever was. Then alarm went off at 11pm bc of burst pipe. Worst experience, no one to talk to and no response.

So my wife and I have stayed there quite a few times. The rooms are fantastic. Very very clean The staff is extremely friendly and the property/grounds are beautifully manicured and clean. Overall, the privacy being on Hillsborough mile is priceless.

The weekend was perfect

It was a bit disappointing because the bed and pillows had a strong pee smell. To make matters worse, we couldn’t watch TV on the first night because the control wasn’t there. Fortunately, the staff took it the next day. Today, the pool was supposed to open at 8:00 am, but it was 9:00 am, and it was still closed.

Das es ruhig war Personal war nett