2/10 Rating
"Disappointing Experience Marked by Safety and Management Failures”
While the location itself is quiet, our overall experience at this property was unsatisfactory. There were cleanliness concerns upon arrival, unclear parking policies that resulted in a citation, and a bed with unsafe, loose supports that required us to sleep on the floor. We also reported an ant issue, provided documentation, and did not receive any on-site inspection or assistance. While waiting for these issues to be addressed, we were unable to enjoy the amenities. Instead, we were advised to stay at a hotel and wait several business days for a partial refund. Resolution efforts were minimal until Airbnb was contacted. Due to the lack of timely support, communication, and accountability, we will not return to this property or any Kasa-managed location.