2/10 Rating
The floors were filthy, and there was a horrible stench in the walk-in closet that was so strong it made me gag. Kasa promised to send someone to reclean it and look into the smell, but it didn't happen (all they did was leave some towels on the counter, because I had told them that one of the towels also appeared to be dirty). Kasa responded to my texts at first, but stopped responding when I started pressuring them for updates on the smell. So, I called them and asked for a refund of the remaining days because they weren't keeping their word to reclean or, more importanty, to determine the source of the awful odor. At this point, I was afraid that it could pose a health risk to me and my child and yet they refused to give me a refund. Luckily, Airbnb was amazing and took care of things using Air Cover, so that we were able to vacate the unit and find a hotel. The apartment is beautiful, but Kasa needs to do a better job of managing the maintenance of their units.