4/10 Rating
I have never before left a negative review. I rarely leave positive reviews But today I will.from the time Early check in requirements began I was charged for parking to park in their parking garage because they can't guarantee you parking, If you don't pay for it, I attempted to purchase early check-in because my flight landed at 6:30 in the morning and they're proposed check-in time was 4 PM. I was confirmed that I would get a call or text message when my room was ready prior to the 4 PM check-in time. My mother-in-law and my 2 daughters and myself waited all day after flying All night from alaska for "early check in of three fifty p m" We then only had one key fob that did not work and you need the key fob to enter into the building from the garage and onto the elevator. We were then told they couldn't give us an exact time of when but hopefully within the next twenty four hours, someone will be there with a new fob, twenty four hours and after waking up from our nap (slightly creepy) discovered that a new key fob was hanging by the door they are permitted to enter anytime they need to while you are here, by the way. But orcourse there is more.
My vehicle was towed because I parked to the left of my parking spot. I do understand they are marked for a reason. However, the company that I rented this apartment through has my license plate number and my phone number and no one attempted to contact me to move my vehicle. They just towed it. Why take all the information if you aren't going to use it.
And the piece de resistance I tried to leave, and the garage said, no. I was parked in front of the garage for an hour and a half trying to leave, but it was broken. I called the emergency maintenance man for the building, he was an hour away. I had to move my flight on top of all of that sat on the phone with customer service for 45 minutes. Trying to figure out how to get me back into the building from the garage, with no key fob, because I had already Begun the checkout process. Thankfully, a really nice man let me in and I was able to then go back up to my room. But other than that apartment was nice.And it was everything we needed.The service was very poor. The staff of the building very much have a very unbothered and uncaring feel to them. The staff at Kasa is nice and willing to help just trash to go through after flying with a 4 and 1.5 and a half year old