Reviews of Kasa Cadillac Square DetroitReviews of Kasa Cadillac Square Detroit

We booked a 4 night stay at this place. we checked in and noticed that the room was an absolute filth. 1. The linen looked like someone just had sex on it 2. No clean towels, the used towels were in the washer 3. The floors had dark stains which looked like blood 4. The kitchen equipment had so much gunk, you would have had food poisoning on day 1. we paid >350 per night and didn't expect this level of cleanliness. We contacted their virtual support (no one was at the front desk, since this is all virtual), they took 1 hour to respond, since it all messages / texts and said they will check. Their support came with an amazing solution, since they didn't have anyone on call, 1. either stay in the filth, and they will give me a $200 discount. 2. Find a hotel for one night, when their cleaners would come an clean the next day How could anyone think these are a sane options. Stay in filth and risk an infection, or find a hotel only for a night (how could I find one at the last minute and only for one night) Even their support said this was a crappy option. And all of this is happening at 10 pm, since their support took 3 hours to come back to US. WORST HOTEL experience ever, Please STAY AWAY FROM THIS. This hotel's license should be revoked. Thank God for the nearby hotel, they understood the problem and helped us to get a room last minute.

great

Clean and convenient apartment. Perfect for my work trip.

We went to Cosm. It was a short walk. We felt safe. The room was very clean and quiet. There were extras like coffee and tea that we did not use but appreciated them being available. The bed was very comfortable and we even had a sound machine in the room that we used to help us sleep. Communication was great.

Very convenient for going to events at Little Caesar’s arena or other attractions in the area. Likes: No breakfast. Good size room. Great if staying for a few days or more as has a kitchenette facility and a washer and dryer. Dislikes: Shower pressure was a little weak. Bed was a bit hard.

Spacious and clean suite. Great views and unbeatable location within walking distance to anything you need. Small hiccups first night were fixed by Ericka promptly. Would recommend 100%.

This is a apartment complex that is a giant airbnb. Think hotel but without staff. So not that great. Location is not great and a lot of mugers and thiefs congregated at the door which is home to a convenience store downstairs. Super bland surroundings, really not charming at all. The bed was completely broken and probably the worse mattress ever in over a decade of stays .. I told them and they did nothing. So avoid this and just stay at the hotels which are 1 min away.

Great location. 7 11 store right next door. Walking distance to many restaurants. Will definitely stay again.

2nd.stay here. Perfect location. Are seems cleaner and less grimy than 2 years ago. Unit was as described with few small issues. Torn curtains. Broken handle in shower and missing batteries in remote. Floor was pretty quiet. Great view and very comfy beds.

Great stay at Kasa! The check-in process was smooth and easy, the room was clean and comfortable, and the location was fantastic for exploring downtown Detroit. Would definitely stay here again!

Room was very clean

Sound sensors of doom Me and my friends stayed here last weekend for Youmacon. While the room was nice especially bc we got an entire kitchen. And it was very clean, even smelled like cleaner when we walked in! The front desk guys was super nice and made it easy to check in and showed interest in the event that we were going to! Now we are not big partiers at all, we are always super respectful and clean especially when it comes to being in a hotel because we are aware we could have neighbors. Well, here we were at 10pm, just gotten back from the convention and we are all 4 just TALKING, not yelling, not talking loud, just talking about our day and plans for the next day when my friend (who booked the room) gets a text that there is a sound sensor and we went over the limit?!? So we look around and I look directly above my head, and what do ya know, it’s a thing sticking out of the wall that looks like a smoke detector but said sound sensor on it… So we had to all whisper to eachother for the remainder of the night. We also got 2 warnings the next day because we weren’t absolutely WHISPERING! The 2nd text was them threatening to cancel our reservation and kick us out. It was very frustrating that we had to put a damper on our debriefing and chilling with eachother because of this. Also, mind you there wasn’t any neighbors around. I would completely understand if someone called and complained about the noise but we weren’t even being loud enough for that to even happen. It’s a shame because during the day time we enjoyed this hotel but since it made us anxious to even talk at night we will not be coming back next year or any year after.

Great location!!! Good value

Booked through trusted third party and they gave downgraded room (booked for 2 queens+sofa bed and received 1 queen+sofa bed), denied any refund despite safety issues as well. I mentioned the issue via text and was notified that they fixed it maybe 2 days after it was mentioned, but we had already booked another hotel and did not stay a single night because everything just seemed shady overall. I arrived with 3 other girls and the door stopper did not work at all- I would not be as concerned if it weren’t for the group of guys smoking and loitering right outside the premise for hours (it is right next to a 7/11) For booking a new hotel the same night of, the price point I paid for Kasa was near the same as Hotel Indigo, which was much safer, cleaner, and reliable than this stay. Not to mention closer to the convention center too. We had a broken door stopper, towel hanger, uncovered outlet, sticky floors, and hair on our towel. The price point is ridiculous for what you receive. Also related but off topic, but when I receive text messages they sometimes refer to me by my mother’s name, which is NOT a common name to hear in America, so there just seems to be a lot of other shady things happening. I never gave out my mother’s name and am confused how they have it on record. If this is your first time staying in Detroit, I would stay away.

Everything was exactly as advertised. Perfect location for walking to any of the professional sports arenas.

The room was clean and nice and the location was amazing. the check in process was good but the bed was pretty uncomfortable and it was more than firm it was hard and there was a ln alarm that went off at around 7 am that I told the host about as soon as I was woken up but because there was no on site staff the alarm continued to go off for over an hour. So it was generally fine and I’m guessing there’s not an alarm every stay but that did really impact our stay.

Everything was great.

Likes: Great downtown location in walking distance to all art deco buildings, Detroit river and Ford Field Stadium:) City views from the room.

It was amazing and so clean and the view was very nice and everything was as described and worth the money!

Had a great stay! The check-in process was a little unconventional, which initially had me concerned, but everything worked out perfectly. The room was fantastic—clean, comfortable, and a great place to relax. Having a 7-Eleven right on the first floor was incredibly convenient, although the area felt a little sketchy around 1 a.m. Nothing that caused any issues, though! The location was ideal for visiting Cosm, with plenty of restaurants, bars, and things to do nearby. Overall, a really enjoyable stay, and I would definitely consider staying here again!

I am a seasoned traveler and have never ran into a policy like this. They have noise detectors installed in the rooms and will threaten to kick you to the curb if you make basically any noise past 10pm. My fiancé and I were visiting family in detroit last week, after a long day we’re chatting about our travels and he gets a text that we’re being too loud. Alright seems its time for bed, as we’re getting ready I unzip my suitcase and within seconds, another text! We tiptoe around and make it to bed with no more complaints. My fiancé snores a moderate amount, never enough to wake me who sleeps right next to him. Well imagine our surprise when we wake up to a wall of texts telling us to shut up! I’ve stayed in hostels and shared bunks with strangers and I felt less on edge there than I did in this $200 a night PRIVATE room! Only stay here if you wish to pay to feel watched all night. My privacy feels violated.

Good location in downtown, not the cleanest. Gets the job done. Friendly staff and security, helpful.

We had a great stay at Kasa Cadillac Square Detroit. Ben was super helpful. Anything we needed was addressed quickly.

We had a great stay at Kasa! The accommodations were comfortable, clean, and exactly what we needed. Everything went smoothly, and we really enjoyed our experience. We would definitely stay here again and highly recommend Kasa to anyone looking for a great place to stay!

Room was not exactly as pictured. Looks like touch up paint has been done but not very well as you can see all the touch up spots. Couch was stained and rather cheap so not very comfortable. Garbage disposal didn't work and toilet seat was broken. Door to bathroom has visible rust on door casing. Did have good views. Definitely needs some TLC work. Bed was comfortable and no issues with the bedding.

Great view, great big room. Ben, the friendly guy working the desk, helped me figure out the luggage self-storage. Surprisingly good price for the apartment-sized room and location. Easy to walk to food and airport bus. Would definitely come stay here again , especially if I was coming for more than a few days since the place had a kitchen, washing machine, cutlery etc

Perfect setup

Great stay for the price. The bed was a bit too firm for my liking but overall it was a great stay. Had clear check-in instructions and made everything smooth-less for my stay. I would definitely book again!

It had a very nice view and in a good location for walking distance to places, very spacious and nicely cleaned! Would stay again

Washer and there didn’t work they wanted to take 24 hrs to fix it . Check-in was over 2 hrs late

The property is centrally located within walking distance, restaurants, river walkway, theater district, shopping, etc. While they do not have their own parking there many parking garages nearby with in walking distance. Reasonably priced. Ben the host was there while I arrived. He did a great job answering and questions that I had and made my staying comfortable, relaxing, enjoyable, stress free, etc. The price they charged is well worth it!!! I would stay there again should my ever travel to Detroit again!!!

Room was great ! Service was not there since it's all self service. Never saw anyone at the frontdesk.While overall location is good expect to have some comversation with the homeless who hang out next to the seven eleven. The cashier at the seven eleven seemed to encourage the homeless to ask customers to buy them something. I stopped by the store to get some water and there was a lot of yelling happening at the store.

Likes: Location Dislikes: Table seemed dirty and countertop had something sticky on it. Floor had been cleaned and overall was clean.

Likes: Location Dislikes: Table seemed dirty and countertop had something sticky on it. Floor had been cleaned and overall was clean.

My family and I stayed this past weekend as I was running the Detroit Half Marathon. The place was beautiful, Ben at the front desk made our stay awesome, and we were close to everything we needed! We could park nearby, had access to restaurants and stores, and had a nice grassy area right outside. We couldn't have had a more positive experience. Everyone made us feel so important, like they had known us forever! Thanks Kasa for a great weekend! You have a wonderful building, but an even better staff!! Most helpful crew I've ever come across. Anything we needed, they went above and beyond for.

The front desk was very accommodating and they were quick to help with any needs and recommendations in the area. Highly recommend!

Stayed here for the Detroit Marathon and it was an awesome experience. Great room, more spacious than I thought, awesome view, and good kitchenette setup. Awesome location on Cadillac square, and the front desk reps were so friendly and helpful. They really were top notch. My only comment is that I thought the sheets weren’t very soft. Almost like overstarched or just needed to be broken in more times.

Great location central to everything.

Nice place