2/10 Rating
Great location, great customer service from front desk. Cute room, however, room was next to stairwell to upper level rooms, every time someone went in or came out the door slammed, at all hours of day & night... Right outside my room was apparently the congregation site for all the hotel workers & the ice machine. They would chat it up at 07, 08, right outside my door, super irritating. They would also fill up metal ice buckets at alll hours of day & night. The safe didn't work, called, they fixed it, but the next day it started beeping at 7p, battery low... unable to resolve the situation, I was moved to another room @ 10pm, great room but still an inconvince. Left my room to sightsee for 4 hours on day 2, came back & my room had not been touched. Called to have it serviced, apparently there is a door hanger, I did not have one. The maid that finally came hung a towel that was on the counter over the door and took the rest without leaving any replacements. With all of these issues in a 3 night 4 day stay, the only compensation I received was a bottle of wine & some biscotti. I probably would not stay here again unless it was in an upper level room and away from any employee only rooms. Not worth the $400+ (including the $80+ taxes) I paid.