6/10 Rating
The hotel is well located in the heart of Miami Beach, just one block from the beach. Several restaurants and shops can be reached within a short walk. The building is very well maintained and very beautiful inside. The room is also great, with a large and comfortable bed, quality linens and towels. The street is a bit noisy and the isolation from both the street and the hallway is not very good. The negative point of this hotel is really the company's remote customer service system, there is no face-to-face reception, everything is done via WhatsApp. The reception of instructions and door access codes is efficient, however, if you have any type of problem, be prepared to receive responses that sound like pre-established phrases that always refer you to the hotel's “virtual front desk”. Any problem that is a little out of the ordinary will take a lot of time, since the responses to messages are not instantaneous. Furthermore, if you are not a fluent English speaker, dealing with them by phone call rather than in person at the reception can be difficult as well. In short, a good hotel with a privileged location, but be prepared to get angry if you need to resolve any problems.