Reviews of Kasa Jules SavannahReviews of Kasa Jules Savannah

Impeccable stay Everything was excellent. Seemless check-in, quarters were spotless and most comfortable. This will be our go to place in Savannah. Also, quite affordable!

Wonderful space and location The location was perfect and a convenient walk to coffee, restaurants, shops etc. The space was quite large and perfect as a couple to relax and spread out with more amenities than we ended up using. We would definitely book again if back in the city.

Jules Savannah May 2025 Magnificent property with easy virtual access and an amazingly clean, spacious, quiet and comfortable unit. Every necessary and expected convenience was in place and the luxurious bedding, bathroom and overall square footage was a plus. Although we did not use the fully equipped kitchen it was nice that it was available if we had chosen to.

Beautiful Airbnb, very clean and spacious.

Likes: Die Lage im historischen Zentrum ist toll, das Gebäude ist schön restauriert und die Wohnungen sind sehr hochwertig und geschmackvoll ausgestattet. Auch an die Sicherheit wurde gedacht, wir haben uns sehr sicher gefühlt. Leider mussten wir nach einer Nacht die Wohnung im Gebäude wechseln, da die Klimaanlage in der Wohneinheit Amber am Dach oberhalb montiert ist und wir diese unerträglich laut fanden, das Team von Kasa war dabei sehr behilflich, und hat rasch reagiert, das wissen wir sehr zu schätzen, Danke! Dislikes: Die zentrale Lage hat den Nachteil, dass es in der Umgebung nachts erst sehr spät leiser wird und wir nur mit Ohrstöpsel schlafen konnten, die Fenster sind nur einfach verglast. Leider kann man die Fenster nicht zum lüften öffnen, was hilfreich wäre, da es beim kochen zu Dampfentwicklung kommt, auf den die Rauchmelder extrem empfindlich reagieren, wir hatten den Schock unseres Lebens:-) In der Wohneinheit Sapphire muss die Waschmaschine erneuert werden, sie ist nicht mehr hygienisch.

Beautiful central place to stay in Savannah Likes: Beautiful spacious bright well-equipped apartment (unit 5) Very comfortable bed Nice kitchen Great central location Dislikes: Some late evening noise from a nearby restaurants or, perhaps, the theater across the street. When we first got there, the main door was open and the elevator was not working. On the 3rd day, the doors were locked and it took some time to figure out that there was a side street entrance. The main doors were open because of the broken elevator. Remote help was efficient and we were able to get in pretty quickly. I suggested they improve their check-in directions to mention that the main entrance is on a side street.

One of the best hotels in Savannah

Beautiful, large, bright, well-equipped apartment. Very comfortable bed. Service is remote but quick to respond.

Luxurios apartment in central Savannah Likes: Centrally located, charming and luxurious. Worth the extra cost to take this elegant suite! Dislikes: Nothing to fault

absolutely amazing!

The place was beautiful! Great Location! Great Communication! Easy Checkin! Bar outside bedroom closes at 3am so if you sleep light might not be a good fit. However, host provides ear plugs and white noise machine so that’s awesome!

Can’t wait to come back! Clean and absolutely stunning. Walking distance to everything.

Our stay at Kasa Jules was lovely. Our apartment was gorgeous, very warm and welcoming and super comfortable! The location is fantastic! We could walk everywhere! Great restaurants near by, several coffee shops! Just a perfect weekend getaway! Will definitely stay here again! Highly recommend!

Wonderful property and in a great location. Easily walkable to the riverfront and all sights in the historic district. The one-bedroom unit was very comfortable for a couple; we especially enjoyed the full kitchen and living room. We did have trouble with the elevator the first couple days but communication via text message led us to a lock box that allowed us to get into the front door. We appreciated the white noise machine because it could get a bit noisy late at night. Bedding was light weight, we would have appreciated a blanket for a couple April nights that got a little chilly. Would recommend but with some hesitation because of the unreliable elevator.

This was a perfect place to stay, highly recommend. It is very walkable to everything in the Historic District. I would absolutely stay here again. We also found parking with no problem.

Une belle expérience! Likes: Une situation idéale pour rayonner et visiter le centre historique. Situé à côté du plus vieux théâtre américain et du magnifique square Chippewa site de tournage de Forrest Gump. Instructions très claires pour entrer dans l’appartement, propreté irréprochable, équipements au top qui fonctionnent parfaitement, confort de la literie, produits de nécessité fournis. Très bien décoré dans une maison historique. Vraiment un bel endroit! Dislikes: Il y a un seul hic! Nous étions dans l’appartement Pearl au 2e étage juste au-dessus d’un pub…dormir la fin de semaine lorsque le bruit persiste jusqu’aux petites heures du matin n’est pas facile du tout même si on fournit des bouchons d’oreille mais pour quelques nuits, ça peut aller. Et deux détails: un linge de vaisselle serait apprécié et nous, la bouilloire avec des sachets de café, on n’a pas vraiment aimé mais il y a un café à deux pas. Malgré cela je n’hésiterais pas à y retourner.

I have given this property 5 Stars in the past. We love the Diamond Suite and request it, but please adjust the toilet seat so that it sits on the bowl properly. It needed adjustment in September 2024 and still does. Unfortunately, the outside noise level has gone up. It seems like 1 a.m. is the curfew. It was LOUD, and on Friday night, two car alarms went off, which made me wonder if cars were being vandalized. There was an issue with the elevator both times we stayed. We love everything else about this place and will give it another chance.

Book at your own peril. Kasa operates using no front desk personnel. You check in online, the provide a code, the code unlocks the doors. Sounds like the same way a regular hotel works, but good luck when it doesn’t. Is gambling the $20-50 you save staying here that it does, worth it - hadn’t been my experience now on my third and last attempt. The first two times, three hours after check in time, I finally got a room code. One of the times, I had a horrible noise in my room and was moved the next day - you know because you have to spend 30 minutes on hold to talk to anyone. This last go around - my credit card could be processed, so I provided another one, which supposedly couldn’t be processed, so I provided another one. And yes, that couldn’t be either - never mind that all three were used the same day, all had plenty of credit available and one was a bank card. Wasted countless amounts of time working with support, on the phone waiting for an agent - ZERO resolution. So here I am last minute finding some place in downtown Savannah that I won’t deal with incompetent tech to stay in.

Beautiful, walkable, historic property in Savannah Historic Savannah..beautiful property in safe, clean, walkable area. Slightly noisy in evenings due to close proximity of restaurants and bars but sound machine worked like a dream!

Excellent stay in beautiful accommodation and super central location in downtown Savannah. Walkable to restaurants, coffee shops,SCAD, river and more. Clean efficient apartment, wish we had more time to utilize. Would 100 percent return.

HORRIFIC EXPERIENCE! Ever since new management has taken over it has been a nightmare to deal with. Highly recommend not to Stay here for any length of time. Extremely unprofessional and stressful experience with Kasa.

My husband stayed here in February by himself and loved it. Remarked he didn’t know what the negative comments about the noise were about but he was on the top floor. We checked in today for another stay and we understand the noise issue now. The units are beautiful and tastefully decorated but they obviously put the bare minimum into redoing the wood floors and so I fear there is no sound proofing between floors. I think that because we could hear everything in the unit above us. Everything. As an added problem there is a restaurant right on the corner across the street (Zuni’s) that has a large outdoor seating area and plays music outside until 11pm. In fairness the owners of Jules know it, they provide ear plugs and a white noise machine by each bedside. That should tell you everything you need to know about the noise problem. Lots of cute places in the historic district and we have stayed at several with no noise issue. I would skip this one. The price is good for a reason. Also I gave 1 star for service only because there isn’t any on site.

Very nice stay overall! Situated in the heart of Savannah’s Historic District, we could not have hoped for a better location in a lovely home. So much to see and do, and all within walking distance, including restaurants, coffee shops, book stores, shopping, tours and more. The square right outside the front door was so charming, and a great place to sip on your morning cup of coffee. While parking doesn’t come with the stay, we didn’t find it to be a problem to be able to find spots close to the place. We only had a couple small issues arise during our stay. Our flat was on the top floor and the elevator stopped working following our first day, so it made moving our stuff out a little more challenging. Also, the wifi could use a big upgrade. Using the Smart TV’s in the place was next to impossible as they couldn’t connect to the internet most of the time and when they did, it was only for a couple minutes at a time. Small complaints in an otherwise great stay!

4/10 If this were just a review of the apartment itself, it would be a 10! It was beautiful, and in a fantastic location! But… unfortunately, there are other considerations. On our first night when coming back from dinner, the elevator wasn’t working, and there are no internal stairs. The outside stairs led to locked doors. Their 24/7 help service is basically non existent, as we tried texting the number provided to get a reply that said that help service wasn’t working, and calling kept us on hold with no answer. It was well over an hour before someone answered and they were able to unlock a front door, at which point we truly thought we were going to have to find another hotel for the night without any of our things. The rest of the stay resulted in the elevator sometimes working and sometimes not, with a 24/7 help service that is not actually helpful, so we were never sure if we would be able to get to our room. For that reason, we cannot recommend staying here. The review right before ours from Karen worded the experience very well also! My recommendation to Kasa would be to have stairs available at all times to get up to the rooms since it seems the elevator malfunctions a decent amount.

Everything was beautiful, and the location is great! I would have liked to have a traditional coffee maker though. It also said that there would be earplugs, but there were none. The restaurant/bar on the corner was extremely loud, so I needed them. When I let them know we didn’t have any, they delivered them promptly, so that was nice. Overall, I would totally recommend this property. Parking is not available on property.

With Kasa & their no-humans/"tech-enabled hospitality" [a.k.a. We'll text you with lip service from our "Helpline" but never answer our phone.] , anticipate distress if you run into any issues at this unmanned abode! That, combined with a continually broken elevator but lots of stairs only accessible from another side of the building (read past review history!), near a theater and 24/7-occupied public park, leaves a major void in terms of convenience and security. Total exasperating sense of abandonment! Repeated (AI-generated?!!) apologies containing "better intentions". That doesn't cut it on the "hospitality" scale while one's on vacation, Kasa! Big PASS!!!

I want this apartment! This was a last minute visit and we are so happy we found the Jules! We stayed in the Amber suite. It was a beautiful apartment style accommodation that is well appointed in a dreamy location of Historic Savannah. We had a hard time leaving and would definitely come back on our next visit.

Gorgeous Apartment Absolutely stunning apartment... the design aesthetic is nicely balanced with both classic and modern accents. Located in an excellent area -- and across the street from the oldest active theatre in the US. Soaring ceilings and warm interior design make this a truly special rental.

This was a great place for out date weekend. My husband I enjoyed how close we were but still off the path. There is a bar and restaurant close so it does get a bit loud however they provided a white noise machine and earplugs. There is also no parking so be prepared to spend about $75/day on parking.Will be going back next time we visit Savannah

Couples stay Amazing stay for a couples vacation

Probably one of the worst experiences I’ve had. The new management company is terrible and the place has really went downhill. Would not recommend, save yourself a headache and stay somewhere else.

Amazing location, very clean apartment, and in the heart of the city. Highly recommend for anyone staying in the area. The outside areas could be loud at times, but that’s just the price you pay for being so central to the city. Sound machines were provided to combat this issue, and they worked wonderfully. Loved the entire experience and would absolutely return.

Spring Getaway To Savannah Likes: Charming, Beautiful, Spacious, Conveniently Located… Wonderful

Another buyer beware. I wanted to provide honest feedback. While the property itself was nice, there were a few issues that left me disappointed. First, we were charged $100 (originally $250 - until we pointed out they were charging us for rugs that weren’t in our room) for what they described as damage to a rug - seen in the picture. It was a speck of dirt and a leaf. There was no vacuum or broom accessible to clean and we were told to leave as is. We had only stayed for a two nights and felt the charge was excessive and unreasonable, especially given the condition of the unit when we arrived. Water damage in multiple areas of the suite that was not there last year when we stayed. It left a bad impression on our experience. We have stayed several years under different management and this was the first year under Kasa management. This new, outsourced management is a poor representation of what Savannah has to offer. Additionally, the check-in instructions were not provided until the day before our arrival, only after hours of trying to get info from the company. It caused unnecessary stress and confusion. It would have been helpful to receive these details well in advance, allowing us more time to prepare for our stay. While I understand that cleaning and property management can be difficult, I believe these issues could have been handled more transparently and professionally. We hope they will consider improving communication and fairness for future guests.

We had a great stay on Bull St. It was the perfect location to walk everywhere for the must-sees and dos of Savannah's best spots. The dwelling itself is very clean, well appointed/furnished, blessed with high ceilings, natural light ... really an exceptional place.

Kasa The Jules in Savannah is absolutely perfect! It’s so comfortable and spacious, and the property is gorgeous. The bed was super cozy, and everything was spotless. It felt like a real home away from home. They took care of everything I needed for a fantastic stay, and I can’t wait to go back!

Perfect location! Beautiful area! Great views and so convenient to everything!

My mother and I recently stayed at The Jules for two nights, and it was absolutely lovely. Our room felt more like a spacious apartment, offering plenty of room to relax. The property itself is full of character and exudes Southern charm, making it a perfect home base for exploring Savannah. We appreciated the thoughtful touch of the local Byrd’s cookie amenity, as well as the fantastic location. The Jules is situated right off Chippewa Square, a great spot to unwind with a book, and it’s also just a short walk to Broughton Street, where you’ll find plenty of restaurants and shops. Each morning, I enjoyed walking around the city, soaking in the sights and the beauty of Savannah’s historic buildings. The tech-forward check-in process made arrival seamless and convenient. While we didn’t spend too much time in the room, the spacious layout would be perfect for a longer stay. I’d highly recommend The Jules for couples and small families looking for a charming and well-located place to stay in Savannah.

A luxurious apartment in a lovely neighbourhood. I would have bought the house and turned it into a vacation rental as well. But I don’t life there. Imagine you are a guest there, paying almost $300 a night, and then you can’t access your apartment after rooming the neighbourhood, because the elevator doesn’t work. It took, whoever was responsible and needs to be fired, around two hours or more, to respond. They claim to be available 24/7. What happens if there is a real emergency?

Very luxurious apartment within the beautiful historic district.

Likes: We did not have clear understanding which unit we were renting. It was necessary to call to clarify. In future identify unit by the name shown on unit. Dislikes: Shown above

We had a lovely stay in the beautiful Jules. The room was clean, comfy, and beautiful. The only hiccup was the elevator was broke the first few days so we were climbing stairs to the 4th floor with our luggage. Walking distance to everything. Definitely would stay again!

Beautiful luxury and spacious. Five star accommodation. Perfectly placed in the heart of Savannah Georgia. Only downside was not being able to use the elegant front doors highlighted on their pictures. Immaculately clean without the clutter of tourist literature.

Truly lovely stay

Such a great stay! No issues with check in (the last thing you want after a 8-9 hr drive). A Kasa employee was actually outside and was available if needed. Lovely huge apt and location was great. Would definitely recommend.