2/10 Rating
This is a "Buyer's Beware" review of Kasa Jules Savannah. We booked a 4-night reservation at this property after Thanksgiving. We arrived in Savannah in the morning and in the afternoon received a text that our apartment was ready. But then a text immediately followed to inform us that "the elevators at our property are currently out of service" and to use the front entrance. I immediately responded that this was not acceptable and asked when the elevators would be fixed since we were on the 4th floor with luggage to carry. They were unable to say.
We requested at least help with our luggage. In response, they recommended we consider getting local services for "help needed to manage luggage under circumstances like these". Since the front door was now unlocked (so much for security) we looked at the stairs and decided against it, booked a room at the Marriott, and requested a refund, even agreeing to pay the first night. After all, this was a pleasure trip, and dragging luggage up 4 flights just didn't cut it. They offered us $100 on a $1300 payment they received in advance.
We looked forward to our stay in Savannah but found this experience to be a totally negative one. Lots of apologies and requests for patience - but little in return. There were many good reviews for this property, but from our perspective, one should also "Beware" that they accept no responsibility for their malfunctions. Oh yeah, besides the elevators, they also informed us at check-in that there was an “ongoing maintenance situation” in our unit…