6/10 Rating
If I could rate only the apartment, it would be five stars—it was spacious, clean, and beautifully maintained. Unfortunately, the overall experience was impacted by several issues. My early check-in was approved at 1 p.m., but I wasn’t informed until then, so I didn’t arrive until later. On top of that, I wasn’t told about the elevator being out of service until 3:30 p.m., which meant hauling luggage up four flights of stairs and making multiple trips from a $50 paid parking spot. The TVs did not work, and trash disposal required walking outside to another entrance where the broken elevator was located. While the apartment itself was excellent, the poor communication, broken amenities, and unclear procedures made the stay far less smooth than it should have been.