6/10 Rating
Clean and beautiful spot. Great location, right in the heart of Austin. Super clean. The building has a really nice lobby w/ free coffee and filtered water. Loved the gym and lap pool. Challenges: Having to keep track of one fob with multiple people OR depending on the concierge made coming in & out more challenging than the norm. The king bed mattress was very hard. The couch pullout certainly does not sleep 2 adults comfortably as we were told. Enough linens were not provided the first night and they said none could be brought until the morning. In exchange, we asked for a late checkout, which they did not grant us even though we confirmed no one was checking in for a week. The communication replies happened ASAP but that is b/c we were mostly talking w/ a robot, which took away from the pleasure of actually having a real person as a host.