2/10 Rating
The stay didn’t live up to expectations. I booked and paid for a Queen Room but was given a room with a double bed. I also raised the size of the room with them, but they denied there was an issue despite me sending video and photo evidence. The room was very small and had several issues on arrival, including a fallen curtain, a broken toilet roll holder and an exposed plug socket.
I was also repeatedly woken at around 4am by an intoxicated guest knocking on my door. There was no cutlery provided, not even plastic, despite a kettle being in the room, and when I raised it I was met with an argumentative and defensive response. The lift also was broken constantly throughout my stay.
The location is superb, but the stay was not worth the price.