Reviews of Kasa Lantern LESReviews of Kasa Lantern LES

Great Location We had two stays at the Sago over ten days. The owner and staff were a great asset to us in regard to information, friendliness and a great place to stay. Sure the bar and restaurant are an ongoing project but it does not detract from being a great place to stay in the big apple.

Avoid this terrible place! We were lured to this hotel by false advertising. The restaurant and bar were closed down. The advertised luxury amenities were nonexistent. We refused to stay and spent two hours negotiating the return of our "non-refundable" deposit of over $2,000 for a six night stay!

Great no-frills spot in LES The SAGO Hotel is our go-to spot in New York. My husband and I stay there several times a month. The hotel is extremely clean and simple. Everything you need, nothing you don't. A great benefit is that it's right next door to Russ and Daughters for an excellent breakfast to start your day. Walking distance to all the Lower East Side has to offer. The staff is so friendly and accommodating. We never look anywhere else!

Highly recommend the Sago hotel We really enjoyed our stay at Sago hotel. It was clean, we had a great view and the design was minimalistic and tasteful. The rooms we had was actually too small for us, but the staff at the hotel worked it out great making one extrabed in each room. The staff were all very friendly and made the little extra that will make us come back to the Sago hotell and also recommend it to friends and relatives who are planning a trip to NY city!

Great, trendy little hotel, close to everything The staff and owners of the Sago were very friendly and helpful. The hotel was very clean and comfortable. walking distance to Little Italy, China town, Brooklyn bridge. Close to some trendy restaurants.

LOVED the Sago! We chose the Sago b/c we wanted to check out SOHO. It was the perfect location to everything we wanted to do and the hotel was perfect for our family. We loved our room with the kitchenette and the king bed/day bed configuration was perfect. My daughter loved the full-length mirror with lights in it so much she made one when she got home! The service was also fantastic! Everyone was so helpful and the included breakfast and wine/cheese events were a plus!

Wonderful Hotel in a Vibrant Setting I loved my two night stay at the Sago Hotel. The design and aesthetics of the place were my taste. I thought it was beautiful, very sleek and European, with a classy vibe. My room was huge and the bed super comfortable. I don't know if this is typical to every room, but mine had a stove top and refrigerator and glasses and dishes and silverware. I had not anticipated that. The bathroom was beautiful with a very large shower. The staff were really friendly and helpful. Its located in a very vibrant setting on the Lower East Side. The city never sleeps. Tons of young people enjoying themselves until sunrise.

3 nights at The Sago Hotel We had a perfect stay at Sago! The room was nice. Staff took good care of us. Helped us with whatever we needed. The location was great. Short way to three subways. Good breakfast. We will come back! Thank you!!

Great hotel Great hotel in a very convenient location. The staff is super friendly - it is by far the best NYC hotel I ever stayed in. Breakfast is included, it is not much but it is enough and try out the cheese and wine offer on the rooftop, it is a great break after a busy day

Supet opphold! Vi storkoste oss på Sago hotel, betjeningen der var vennlige og serviceinnstilte. Rommet var rent og godt utstyrt:) Hotelet ligger i nærheten av undergrunnsbanene, så det var lett å komme seg rundt. Anbefales:)

Lovely place to call home The Sago is a great hotel. Perfect for people like me who want a comfortable bed and don't need the frills of a gym, bar, restaurant etc. My room was beautifully clean and all the staff were so helpful. Especially when I poured the whole jug of breakfast cream all over the table by accident. The lovely lady working the breakfast room couldn't have made it less of an issue. It is refreshing to have staff in the hotel who are genuinely friendly and want to help. Many thanks for the lovely front girl who helped me out with all kinds of little things, like getting me a pair of scissors to use. The upgrade to a suite was a welcome surprise after a very 30+ hours of traveling day. A solid hotel that cares about its guest. I will be staying there for business again.

Quintessential service Sago Hotel might as well be the training grounds for top notch service. I had a tiring day the day I checked into Sago hotel and wasn't much in a good mood. The hotel manager Ariel picked up on this and quickly introduced himself and the front desk in the most kindest of fashion and then took me to their Wine and Cheese social. Ariel proceeded to introduce me to the Hotel owners and fixed me a plate of cheese and crackers as I was waiting for my room. The room was beautiful! I stayed in the Deluxe King Suite and they provide, in my opinion, the most comfortable bed in Manhattan. As I was at the last leg of my stay and I had forgotten to ask to have my laundry done. As I was checking out I asked whether they could have it done same day service and in time before I departed to JFK. They quickly made a call and were able to accommodate my needs. They also provide a car service to JFK for a $50 flat fee, which is much better than taking an UBER or Taxi. All in all, with exceptional service, I would come back to Sago Hotel.

Great boutique hotel My partner and I recently spent 10 nights at the Sago. Location: The location is excellect, the Lower East Side is an area of Manhattan that has undergone extensive regeneration and is now jam packed with bars and restaurants. It is also very close to the subway station so you are able to travel to all the New York attractions with ease. Rooms: We booked the City View room and when we arrived we were given a free upgrade to a Suite, which meant that we had a whole floor to ourselves. The Suite had a kitchen, living room, dinning area, bedroom, walk in closet and bathroom with bath tab. The hotel provided bath robes, slippers and excellent toiletries which they restocked throughout our stay. The bed was probably the most comfortable bed I have ever slept in, I loved it. The views from the windows and balcony were amazing. Yes, as highlighted in some of the other reviews there was some noise at night from the traffic, but this is only to be expected in large cities such as NYC. Staff/ service: The staff are very friendly and helpful. This is a family run business and you will see the owners everyday. They are very friendly and will take the time to talk to you and ensure that you are enjoying your stay. If you need anything the staff are always happy to help. The only thing I think could have been improved was the house keeping service. Like most tourist we would go site seeing in the day and return to the hotel around 16:00/16:30 in order to rest and freshen up before dinner. However we found that the housekeeping would often not arrive to clean our room until around 17:00. For me it is not a big issue if my room is not cleaned everyday, but on one occasion we arrived back at the hotel whilst they were in the process of cleaning our room and decided to wait until they were finished which meant that it was almost 19:00 before we could enter our room. On a brighter note, the hotel offers a complementary breakfast from 8:00 till 10:00 and complementary cheese and wine between 16:30 and 18:30 everyday. This is very unusual for a hotel in New York and therefore was a nice little bonus. Overall we had a great time and really enjoyed our stay. We would definitely recommend this hotel to anyone visiting the city.

Unreliable Reservation I called twice, to first reserve, than confirm my reservation for a last minute trip. I was promised an email confirmation, which was never received. This should have been a red flag, but I just assumed it went to my junk folder. Two days later, on the morning of check-in I got an email at 1:24am letting me know about their 24 Hour Check-In, which I immediately replied to. I then got a call from their not so helpful front desk telling me that they made a mistake and had me down for the wrong day and that they had no availability so could not honor my reservation. So disappointed with their complete lack of regard for our inconvenience. The most she did was look a few places up online for me, as if I couldn't do that all by myself. No apology from the manager or call as requested. Zero accountability for a mistake they admitted too. Not what I would expect from a reputable hotel.

Cool Sago weekend Awesome new industrial hotel with lots of space. While the bathroom was a little small, the soaking tub in a separate area totally made up for it. Bar with oncologist and garage door that opens to the street on LES was cool. Def go back again!

Very nice! We stayed one night at the Sago hotel, everyone at the front desk went over and beyond to make sure we were comfortable. The room was very clean, bathroom was clean, beds were very comfortable. complimentary continental breakfast and wine and cheese at 4:30pm. The location is great, very close to many restaurants and stores. Had a great stay and hope to be back soon!

Bello....ma dov'era la colazione????? Il Sago Hotel é una struttura da un design molto ricercato, le camere, perlomeno la nostra,sono ampie è molto confortevoli. Il personale, super friendly, cordiale e gentile. Unica vera grande pecca é la colazione.Spendendo 200€ a notte, ci si aspetta di tutto e di piú, invece c'è solo un tristissimo tavolo con 4 brioches, delle confezioni di Nutella, caffè e succo e poi dello yogurt.Basta, ma basta per davvero. Nonostante sia inclusa nel prezzo, é comunque davvero al di sotto di qualsiasi aspettativa, della serie: meglio non proporla neanche! Questo é uno dei motivi per cui, allo stesso prezzo, o con qualcosina in più, puoi pensare, di optare per qualcos altro, avere lo stesso comfort, soddisfando però anche gli occhi e la bocca (insomma si é in vacanza no?)

Civility and great service We stayed 6 nights at the Sago in spring2017. We arrived in NYC at 6:00am and were more than surprised to find our room had been prepared and after a complimentary breakfast we checked in. We were generously upgraded and stayed on the seventh floor. Our room was well appointed, the king size bed comfortable, maybe too comfortable, there was sufficient room to hang and store our clothes and the bathroom large and well ventilated. The lounge area was more than big enough to entertain two friends who visited. The sofa is very comfortable and there is a small, narrow but safe balcony from which you have a 200 degree vista from the Chrysler Building in the north to the Freedom Tower to the south. There is a kitchen area with fridge and freezer, 4 burner induction stove and large sink. And the room is so quiet. I think it is double glazed and when closed up it is quite a rest from the noise of New York traffic. The room is air conditioned with individual controls, making it easy to get it just right The room was serviced daily by efficient and helpful staff. We needed a cutting board and sharp knife which was provided promptly by these staff members. Concierge and reception staff were also very helpful with directions advice regarding restaurants and shopping. We were invited to what I understand is to be a standard service at the Sago, and that was a complimentary wine and cheese hour on the penthouse deck with views all around the city. Continental breakfast was included in our stay. We look forward to finding another excuse to get back to NYC and stay at the Sago

Un endroit incroyable De mes séjours à New York, je garderai un souvenir tout particulier pour celui-ci Cet hôtel est parfaitement situé On y trouve tout à portée de main, petites boutiques, restaurants, bars etc... On peut se déplacer à pied à soho/little Italy/Chinatown/Greenwich village, on peut même traverser le pont de Williamsburg qui se trouve à côté de l'hôtel pour aller à Brooklyn. L'hôtel est beau, propre avec un personnel agréable. Les chambres sont modernes avec pour cette certaines une vue exceptionnelle sur la ville (On peut apercevoir très nettement le Chrysler building et le World Trade Center) À deux reprises nous avons été conviés à un apéritif sur la terrasse du 10 ème étage où nous avons pu rencontrer le manager de l'hôtel Ariel, une personne chaleureuse et très professionnelle. Notre vol étant été annulé à la dernière minute, le personnel de l'hôtel a tout fait pour nous trouver une solution rapide. Le lower east side est certainement le quartier le plus animé et encore authentique de la ville... Et cet hôtel est certainement l'un des meilleurs du quartier.

Great Hotel/ Shame about expensive deposit. We visited the Sago Hotel 8th April - 12th April. When we arrived we were upgraded to an apartment. This had a bedroom, living room/kitchen, bathroom and walk through wardrobe. It was a beautiful apartment and I would fully recommend it. The area is brilliant with lots of bars and restaurants and a short walk over the Williamsburg bridge takes you to Brooklyn. The staff were lovely and breakfast was simple but a good start to the morning. I can't fault my stay and would give 5 stars if it wasn't for the issue of the deposit. We were asked to give a $200 deposit upon check in. The steep price was for the fact we were staying in an apartment (which we hadn't requested but had been upgraded to.) Most hotels hold your card details but Sago actually took the money, which was explained on check in. I felt I had to give the deposit or I would have no where to stay. We still haven't been refunded a week later and $200 is a lot of money which we obviously need after an expensive trip to NYC. If they can find a different way to do things this would be the perfect hotel.

Our Sago experience Room was very clean, comfortable bed, staff very professional and friendly, great location. Loved the continental breakfast, very fresh. Walking distance to many good restaurants. Would definitely choose Sago again.

Great boutique hotel Great boutique hotel. Very creative and unique design, with attention to every detail. most comfi bed and very friendly stuff. Convenient downtown location. Don't miss caffe Vita just around the corner. Will be back for sure!

Excellent location & lovely hotel We stayed at the Sago Hotel for 6 nights, and it was a perfect base for our New York stay. It's a 10 min walk to the subway and a 15/20 min walk onto Broadway and up into inner Manhattan. There's a lot of complaints on trip advisor about the decor and a prison like feel (I think I'd like to commit a crime to stay in a prison this nice!!!) and I can honestly say, I completely disagree. This is a boutique hotel, with an understated cool vibe, so yes it's grey, concrete and has chipboard, but it's also in keeping with the building and actually quite a welcome change from the hustle and bustle outside. On the second night of our stay, we had some rather noisy neighbours and the staff were incredibly helpful in trying to sort out the issue. The next day the owner moved us as an apology which we didn't expect (we were quite happy that the noisy guests had left) but we were greeted with a suite and it was amazing! Overall, the staff were great (including the little treats left in the room / cake on the first night of stay) and helpful with everything. Breakfast was great also, with an array of pastries, cereals and fruit. We'd quite happily stay here again! Don't be put off with the reviews on here because in reality it's honestly beautiful, chilled, charming and understated.

Excellent customer service! I stayed at Sago for four nights. They gave me a free upgrade to very nice, spacious room. Good that breakfast is included, and they arranged in-room breakfast every morning for me who had to leave earlier than usual breakfast time. I much appreciate that they were super-friendly and efficient, particularly after I experienced bad customer service at NY airport. It is located in the heart of East Village, my favourite part in NY, with variety of bars, restaurants, arts gallery and live music places in 5 min walk. This is a boutique hotel, so may not be perfect for business travellers, e.g. there is no working desk, although I enjoyed my stay absolutely.

Sentirsi come a casa Una grande sorpresa è stata per me il Sago Hotel, piccolo gioiello nel Lower East Side. La struttura è nuovissima e le camere ampie arredate con gusto. Il personale dell'hotel ci ha fatto sentire come a casa, riempiendoci di attenzioni. Da provare assolutamente.

A nicely furnished prison On the plus side, I love the LES, the rooms were clean, floors and furnishings were nice. But the grey concrete wall is so depressing. And overall feel I've stayed in so much better in the area for the price. Could be an easy fix -- I would recco that the hotel REDO that wall.

Most rooms don't have bathtubs Only one room has a bathtub. You think this isn't important, but to some of us it's very important. Anyway, the one room that has the tub is super luxe and I stayed in it and it was nice and the manager was nice and the staff was mostly nice. The only problem was, I had booked a medium-okay room, and the luxe room was supposed to cost more: they wanted another $150 for it! I didn't want the luxe room: the photos of the property had bathtubs in the regular rooms. Anyway, it all worked out in the end. So here's what I've got to say: - Prime location - You need a stick or something to open the tap on that bathtub; it's impossible if you're double-jointed. I had to use my toothbrush. - There's ... no art of any kind on the walls? - The linens are fine - The soap is good - The shower is hard to figure out - I couldn't figure out how to turn all the lights off - But even with them all on it was very dark

SaGood This was a very unexpected yet beautiful property straddling the LES & CHINATOWN. I got a king size suite - really beautiful yet dark. They ran out of paper so they couldn't accommodate my business printing needs which was inconvenient & the breakfast was nothing worth noting. It was not worthy of the space. The restaurant downstairs is phenomenal & young, yet approachable & well priced. Bartender was lovely & knew how to present a perfect tequila. I'd go back ago for sure.