2/10 Rating
Looked great online, no elevators if that matters to you. My first room had an entire panel coming off the door with screws sticking out of it, leaking toilet, dirt all over and the whole place reaked of stale cigarette smoke, it was so bad my 2yo twins and I had to sleep in the living room on the pullout couch, I asked for them to please cancel my next night so I could go elsewhere but they wouldnt because of their “policy” but they agreed to change my room so long as i could move everything alone with my kids in one swoop. The new room they put us in still reaked of cigarettes, the floors were peeling up in the bathroom and the ceiling was starting to buckle in the kitchen, same filth issue. The front door code was changed without notice as well. Customer service or the “virtual front desk” is no help, every time you send a message you just get out with someone new and no one knows the full details of what you’re talking about. Truly terrible experience and would not recommend.