2/10 Rating
I will probably never stay at another Kasa property again. My cousin and I checked in about an hour after check in time and I immediately inspected the place. There was hair in the bedding, unknown substances on the headboard, dead bugs in the fridge and around the place, and gnats everywhere. I immediately notified the host and was told they’d notify their onsite team immediately. They then told me that no one be available to come till the next day. Mind you I notified them at around 3:15 and they notified me around 4:30 that no one could come that day and that we could change the bedding ourselves. I asked for them to switch us to a different one, but there wasn’t one available, so I asked for a refund. This whole process started around 3:15 PM and we weren’t able to get a refund until about 11 PM because they had to “investigate” the issues. I had to go back and forth with Kasa, their supervisors, and Airbnb to get a refund. Bottom line, I wouldn’t recommend.