Expedia
The units weren’t clean. The couch had several massive stains. The door handle was broken in the first unit so they moved me to a second unit. The second unit had two light bulbs that were missing and I was moved to the other side of the building where you could hear these very loud trains with bells. I barely slept. The light bulbs didn’t get replaced until the next day so the bathroom was too dark to properly apply any makeup. By the time the light bulbs were fixed it was Sunday and I was checking out on Monday. The stay at Kasa completely ruined my trip. I should have stayed at a proper hotel where they would have just moved me to a room that was functioning properly instead of having me have to deal with maintenance people. They would text me to tell me maintenance would be coming between 9:30 and 5pm and then maintenance woke me up at 9am. Who wants to deal with that while on vacation? Why should anyone be sitting around waiting for maintenance? And then they tell you you don’t have to be in the unit while maintenance is there but who wants to leave someone in their unit when they have valuable items? For the same money, I could have stayed at the Royal sonesta which had a better location and the room would have been perfect. I wouldn’t have to wait around for maintenance while on vacation. I also would find random hairs in places like the kitchen. The cleaners don’t clean the units well. They clean the floors and bathtubs but the walls were very dirty.