2/10 Rating
I would strongly discourage anyone from staying at this property.
I paid approximately $2,700 for my reservation and expected a clean, guest-ready accommodation. Instead, I walked into a unit with visible debris on the floors, food residue, stains and residue in the bathtub, and other cleanliness issues that I documented immediately with photos. I reported the condition as soon as I entered the unit.
What was even more frustrating was how the situation was handled. During the investigation, I received conflicting explanations about the cleaning timeline before the company later acknowledged that earlier information provided to me was incorrect. Despite reviewing my photos and conducting an internal investigation, Kasa ultimately offered only a one-night refund of $202 and refused any additional compensation.
The most disappointing part wasn’t just the condition of the unit. It was the lack of accountability. Even after acknowledging my complaint with a partial refund, the company concluded its investigation without providing a meaningful explanation for the documented condition of the accommodation or a resolution proportional to the cost of the stay.
For a company that markets professionally managed accommodations, I expected much higher standards of cleanliness and customer service. Based on my experience, I cannot recommend staying here.