Reviews of The Maverick by KasaReviews of The Maverick by Kasa

★☆☆☆☆ — Extremely Disappointing Customer Service and Zero Flexibility I had booked a stay at The Maverick by Kasa in Pittsburgh, but unfortunately, my travel plans were completely derailed by a major FAA aviation disruption that was entirely outside my control. Despite explaining the circumstances and requesting a refund for the two nights I would no longer be able to use, Kasa refused to accommodate my request. To be fair they did honor refunding for the first night. I called customer service directly, explained the situation, and was placed on hold for several minutes while the representative consulted management. The response? No refund. What makes this particularly disappointing is that Alaska Airlines refunded my flight, and my rental car provider also issued a refund. Both companies recognized the extraordinary circumstances and demonstrated reasonable flexibility. Kasa, however, chose to retain payment for accommodations I couldn’t use due to circumstances beyond my control. They offered a credit toward a future stay, but that assumes I know when I’ll return to Pittsburgh or that I’ll even want to book with them again. A credit is hardly an equivalent solution when future travel dates are uncertain. I understand that cancellation policies exist for a reason, but there’s a difference between enforcing a policy and exercising reasonable discretion when extraordinary circumstances arise. I was genuinely looking forward to visiting Pittsburgh and had considered staying here again during a future trip. Unfortunately, this experience has completely changed my opinion of Kasa. A company can be within its contractual rights and still demonstrate exceptionally poor customer service. I would strongly encourage prospective guests to consider how this company handles unexpected travel disruptions before booking, particularly if their reservation is nonrefundable.

Extremely pitiful place- the bed is nasty with older pillows, the bathroom is odd and the cold water didn’t work (only hot), the heater is manual and doesn’t heat and the staff barely want to help you. The manager was awful (aaaron)

Super convenient. Historic architecture is beautiful, rooms are nice, and the on-site restaurant is quite good.

Great location and character, cool F&B spot in lobby. Rooms are spacious and comfortable. Great sleep!

We loved our stay! The room was very clean and cozy and the building had a really cool vibe and felt very safe and secure. The restaurant on the first floor had a really cool feel to it. Overall I would definitely recommend and would absolutely stay here again!

Very disappointing, I asked for toilet paper for two days . They sent me to buy . Shame on you

I really enjoy this hotel. Great location in a cool neighborhood. Even better now that there is a really good restaurant one the 1st floor.

So many hooks!! Great location too Likes: Great locations, spacious room, and all the room amenities you’d get at a chain hotel (fridge, microwave, iron, bluetooth speaker, glasses, hot water kettle, bottle opener). The in-room coffee was sachets of single-use pour over which was such an upgrade over the pods you usually see in hotels. But the best part of the room was that there were soooo many hooks!! Six in the bathroom and at least 12 in the room. Hotel rooms never have enough hooks to hang things so this was so refreshing. Dislikes: The rooms are not sound proof. You can hear the people in the adjoining rooms and hallways. Def rec bringing a sound machine

Interesting old building. The process of self check-in went fine. We’ve stayed here a couple times and have never had to ask for anything, like extra towels , etc, so don’t know how that would go without a front desk. The restaurant, Hey Babe, on the first floor has gotten very busy and loud, but you can’t hear it from the rooms. There is no parking, but they are up front about that. Will stay here again in the future.

No staff available.

Fun place to stay, albeit a little quirky. Great customer service on the phone. Had no trouble finding street parking.

No parking no staff to help at night on a Friday night, self check in. Elevator was broke. Will pay the extra money for a nicer place next time.

This is a nice place to stay in a good location. There's a good restaurant on the first floor and it is in the heart of the the Friendship/ Shadyside neighborhoods. The check-in process was easy. The room was clean. This is a high value for the price paid. I enjoyed my stay.

A lovely place to stay in Pittsburgh. We loved the location, the room was clean and beautiful. We would stay here again!

I genuinely cannot recommend staying at the Maverick by Kasa in Pittsburgh. The entire experience was an absolute joke from start to finish, and frankly I'm amazed that a company operating in the hospitality industry can be this bad at the actual hospitality part. First off, the check-in process is confusing as hell. There's next to no communication, the instructions aren't particularly clear, and good luck getting ahold of someone when you actually need help. For a company that operates almost entirely without on-site staff, you'd think communication would be something they'd prioritize, but apparently that's asking too much. Then there's the room itself. It was gross when we arrived, to the point that my husband and I actually had to clean a room we were PAYING to stay in. I'm sorry, but if I'm paying for accommodations, I expect the bare minimum of walking into a clean room. I don't think that's an unreasonable expectation, but apparently Kasa disagrees. The funniest part of this whole thing is that we left the room in excellent condition, and Kasa even admitted IN WRITING that our room required no additional cleaning after we checked out. So apparently we did a better job cleaning their property than they did, which is certainly an interesting business model. And then, after we'd already checked out, we were hit with over $250 in unexpected additional charges. For a stay we'd already paid for. Naturally, I disputed the charges, and getting any sort of meaningful communication out of this company has been like pulling teeth. I'm STILL waiting for a response to my email, which is particularly impressive considering how quickly they managed to issue the charges in the first place. I find it absolutely fascinating that a company can be so efficient when it comes to charging its guests additional money, but apparently responding to those same guests is just too much to ask. Look, I don't expect luxury accommodations. I don't expect someone to roll out a red carpet, and I certainly don't expect perfection. What I DO expect is a clean room, a reasonably straightforward check-in process, transparent billing, and someone to actually respond when there's an issue. That's it. That's the bar. And somehow Kasa managed to trip over it. Pittsburgh has plenty of places to stay, and I would strongly recommend choosing literally anywhere else. Save yourself the headache, because whatever convenience Kasa claims to offer is absolutely not worth dealing with this nonsense. One star, because unfortunately Google won't let me give zero.

Lovely place, convenient for going places and reasonable prices.

La propiedad muy bonita y todo !! Pero el elevador no servía y para colmo nos mandaron al quinto piso !! Y nadie te ayuda con el equipaje !!

Elevator was broken and the "conceirge" stared at me while struggling down the stairs with luggage. Instructions for the rooms were confusing to navigate and check in. Wish there was a coffee shop on site or at least recommendations around the neighborhood. Bar and restaurant were not open before 4pm.

I had a wonderful experience staying at The Maverick by Kasa Hotel! From the moment I arrived, everything was smooth, welcoming, and convenient. The hotel offers a beautiful atmosphere, comfortable accommodations, and a modern feel that makes you feel right at home. The room was clean, well-maintained, and thoughtfully designed, providing everything needed for a relaxing and enjoyable stay. I especially appreciated the convenience of the location and the overall experience. Whether you’re visiting for business or leisure, this hotel is definitely worth considering. I would highly recommend The Maverick by Kasa to anyone looking for a comfortable, stylish, and enjoyable place to stay. I look forward to staying here again!

All good

The visit was in a nice area, the amenities were amazing! The Bevi water station felt like a luxury. Unfortunately, the elevator was out and we were not told until our visit started. My husband had just recovered from the flu and it was exhausting for him to walk up and down the stairs for 4 stories and 6 stays. I wish they had let us know this occurred so we could have booked another location to prevent any issues. They let us know it would weeks to fix this issue. So why weren’t we notified?

Likes: The room itself was decent. The location was nice. The staff did respond via text pretty quickly. They did offer/promise a $50 refund for an inconvenience. Dislikes: We were not told upon booking about the elevator not working. I would've booked somewhere else had we known as I have a healing achilles right now. The man in the lobby was not very social. Barely said a word to us. We have to attempt to get our refund through Booking even though I think the hotel should handle all of it since it was their elevator not working and they offered the $50 refund.

Loved our stay!! There is so much to do in this neighborhood.. my husband and I both said we wish we had more time to explore! The Maverick was such a great place to stay. The building is beautiful, the accommodations in the building are above and beyond, and the rooms are so cute! We will be back!

The room was nice- updated and spacious. The problem I was on the 5th floor and the elevator was down . I was under the impression it was being addressed after being given a gift card and the I presume AI response said it would be addressed. Now - walking up 5 flights was not ideal but manageable for me. My concern was how would emergency response be for a rescue be and ADA. My travel partner has a condition without getting into her situation makes navigation up 5 flights challenging. Very disappointing that the elevator not only wasn’t being worked on seems as if it’s been offline for a while . Im giving it 2 stars because I want to like the place but if you have no elevator there needs to be a fore warning or an opportunity to make other arrangements which there were none . I feel like I was duped by the impression it was being addressed - 10-30 through 11-01 no evidence it was being worked on. I also feel like I paid for accommodations that didn’t exist- this place has great potential but was let down by the property maintenance

The room was cute. It seemed like it would be a good first studio apartment for someone just starting out. The bed was on a wooden frame. No box spring. Despite the thickness of the mattress, it was not as soft as I would have preferred. There was a mini fridge and a microwave. However the microwave was placed in a cabinet on the lowest shelf. For travelers who are fit and trim, I'm sure this would be fine. I am not fit and trim nor young. Kneeling on the floor was not enjoyable. The TV in the room was confusing to me. I received emails before my arrival that I could watch streaming services with my personal subscriptions. I was pretty confident I could figure it out. Once I got to the room, there was no real explanation of what to do. I also wanted to watch live TV. There was a choice for free channels but when I went to that, all the channel descriptions were empty and I thought it was broken. The next day I realized I could just pick a channel and despite the appearance that they were broken, everything was fine. The biggest issue was that the elevators are not working. My room was on the 4th floor and I recently had surgery. If I would have known there was no elevator, I would have never booked this place. The sign on the elevator said that the management was trying to address this as soon as possible. I am very skeptical of that. I chose this place because of its affordable price and its proximity to the VA Hospital. Next time, I will choose differently.

Loved everything about this property. Best, most comfortable bed, quiet room, hot shower. Walkable or runnable to anywhere. Beautiful restaurant too. I love it here!

The property is so unique, well maintained, and comfortable. The virtual check in process is so easy and convenient, but there are still staff physically available if you need assistance. It also provides all the amenities you need, plus those you didn’t think you might need. Located in a great area. I highly recommend it and will definitely stay there again.

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Very good! Likes: The property was great Dislikes: Only thing was the elevator not working was an inconvenience.

Likes: Enjoyed the boutique hotel that is in a restored YMCA. Comfortable stay Rooms are well designed, modern, and new Restaurant downstairs is good, but limited open hours and high-end so not a daily choice Very walkable to restaurants in the area Dislikes: Elevator was out of service. Bad sound insulation in my first room on 5th floor Virtual check in with no front desk staff is a little strange. Would be good at minimum have a live person available on phone Old-ish TVs

Likes: Enjoyed the boutique hotel that is in a restored YMCA. Comfortable stay Rooms are well designed, modern, and new Restaurant downstairs is good, but limited open hours and high-end so not a daily choice Very walkable to restaurants in the area Dislikes: Elevator was out of service. Bad sound insulation in my first room on 5th floor Virtual check in with no front desk staff is a little strange. Would be good at minimum have a live person available on phone Old-ish TVs

Tech grift with bot service Do not stay at The Maverick in Pittsburgh unless you want your entire trip ruined by an automated, ghost-town management company that prioritizes pure profit over basic human hospitality. They do not even own the building or staff it with a single human being even as the basics crumble. Excited for my stay at this "seamless" experience hotel, I was driving into Pittsburgh when Kasa started blowing up my phone to remind me that they have zero parking and zero valet (a fact they try to bury until you book as most people would never assume a hotel has nowhere to park. They recommended i pay $50 to park at garage a "4 minute walk away" which was actually me having to make two 20 min round trip walks w luggage through 5/6 city intersections in the dark in a strange city) and to alert me less than an hour from arrival that there was zero working elevator for my two night top floor stay. I had, after dragging all my belongings TO the hotel THEN haul EVERYTHING up MANY FLIGHTS of prewar building staors, causing me to become drenched in sweat, throw my back out, and miss my reservations. When you run into a crisis, there is no one on site to help, just an infuriating loop of automated customer service bots that literally agreed their insulting refund (given after a week of whatsapp bot chats) offer was a joke. To top it off, after following their exact digital checkout process, their automated door system locked me out of the building with my bags trapped inside, leaving me stranded on the street with zero staff available to let me in, affecting the next leg of the trip. No where in their step by step guidance does it say checking out of your room will lock you out of the lobby as well. The door to the lobby needed no code on my check in! Offering $72.64 from a nearly $400 two night stay (when parking to stay here costs $50) to make up for stolen time, ruined plans, broken amenities, and holding my belongings hostage is disgraceful. They will fight you tooth and nail to avoid taking accountability. Save your money and book a real hotel that actually values its guests. Another tech grift.

Likes: The room was cute, and the coffee in the morning was good. The building gives a cool vibe. Dislikes: The pillows had hair on them, and the decorative pillows smell funky. I'm doubt about whether they are ever cleaned. The sideboard of the bed had sketchy mold-like marks on it.

Love this place! I've stayed there before, and it's always great. It's unusual, in that it's all self check-in, but that also means that it's super quiet, and very relaxed. The design is great, and the hotel might be the most stylish I've ever stayed at in Pittsburgh, and it's usually a great bargain too.

Likes: Cleanliness and comfort and design Dislikes: Virtual check in

Likes: Cleanliness and comfort and design Dislikes: Virtual check in

My favorite place to stay in Pittsburgh! Super comfortable bed, perfect pillows, quiet room, and hot showers! Convenient location to walk about town. Absolutely love it and will definitely be back. Very cool restaurant and bar on first floor.