Reviews of Kasa Union Station DenverReviews of Kasa Union Station Denver

Likes: موقع الشقة ممتاز Dislikes: الرائحه في الممرات جدا سيئة

Not worth saving a couple of dollars to stay at this place. Folsom Prison has looser security! Likes: It is a good location along the South Platte greenbelt and close to LoDo. Dislikes: The security required is absurd: scanning of docs with facial recognition for check-in; code for outside door, need FOB for elevator; code for room door, garage! I went for walk, did not bring the FOB (was not told it was needed) and could not get back to my room. THAT SUCKED! Also--there were no coffee cups or coffee filters in the room (the coffee provided was ground). The AC/heating system is very loud and I had to put ear plugs in. And, the room is way in the back thru a maze of hallways. THIS IS NOT A MOTEL, BUT A CREATIVE (!) ATTEMPT TO RENT SOME CONDOS IN THE BACK OF THIS PLACE.

Located in a very well kept and walkable part of town, it made a great "home base" for our Denver explorations. Having a full kitchen made it easier to be frugal and actually be able to eat some of the leftovers we'd otherwise have had to abandon. The gym is also top-notch with free weights and numerous treadmills and Pelotons, something I haven't encountered in many travels.

Super clean and nice room! Great place! Couldn’t have been easier to use! from the step by step instructions to checking out on the phone. Definitely recommend! Parking was easy and the room was very clean and above expectations!

Loved it! The location is great, it’s close to so many things downtown. The rooms are apartment style, with full kitchens and an enclosed bedroom. It looked fresh, bright, and clean. The furniture was comfortable. One consideration would be to add blackout curtains. It was an amazing place to stay!

A mix of hotel and apartments means the place is managed like a real living space. The exercise facility is big and well-stocked. There were free Starbucks coffee machines everywhere, and it was near a very nice park. The area is very residential and well kept. The "front desk" is virtual, so on arrival it did take some figuring out which door code went on which key pad to get in, and the process for getting your parking pass and access to the garage wasn't as well spelled out as it could be.

A clean and quiet stay located in walking distance of Union Station. We didn't get to make use of the balcony or amenities because our trip was packed full of outings around the city districts. It's centrally located between RiNo, LoHi, and LoDo, which is one of the reasons we chose the location. The mattress was very comfortable after a long day of walking and exploring, and the Starbucks coffee machines in the lobby were key to starting our journey each day. It was a great trip, and we would stay here again!

Excellent place in downtown Denver! When I made this reservation I did not realize that the suite was not your typical hotel experience (no front desk, etc.). This was an oversight on my part. I was concerned when I discovered that they did not have on site luggage storage. If you had an early arrival, ours was 8 am, you had to find a solution. With a simple phone call their staff gave us a link to a storage facility within walking distance of property. My only complaint was that this particular storage facility had a long, narrow flight of stairs. In my late 60s it was a challenge. When the room was available I received a text asking how things were going. I explained the storage dilemma and they reimbursed me the cost. No questions asked! The property is very attractive, clean and has excellent amenities (pool, gym). It was in proximity to most sites in downtown Denver by walking. Highly recommended this property! We had an excellent stay.

May 2023 This is the 2nd time I have booked Kasa Union Station. It is super close to the family we are visiting. Convenient to SO many things; restaurants, Coors Field, Union Station and expressways. The apartments are super spacious and beds are comfortable. Garage parking, pool and gym access are and added bonus. The gym is awesome. Very pet friendly building with a dog park nearby! Another fabulous stay.

Likes: Great location, opposite the park. Lovely and quiet. Good gym.

The virtual check-in option was user friendly and convenient. We had a small AC issue the first night but it was quickly handled and we were switched rooms the next day.

Fun time Likes: Gym , and location of building Dislikes: The code access sometimes worked

Great stay in Denver! We have stayed in many airbnbs around Denver. Kasa suited our needs best. Great location, convenient, exercise facility included, comfortable bed. We will definitely stay here again. Thank you!

Great location and amazing customer support. On-site support helped us out right away when we needed something or had questions.

Beautiful apartment. Clean

great location and spacious apartments Likes: clean, spacious, full kitchen, and even laundry in apartment.

Great place to stay near downtown Denver with great amenities. Two bedroom apartments are amazing!

Kasa Union Station - nice but not easy getting in. The building is in a great location and immaculate. The apartment was clean and well appointed. Our only problem was using their assigned codes to get into the building and elevator at night or the weekend. Thank-fully since only one floor was the hotel the residents of the building were great about letting us in and helping us use the elevator.

Check-in is a pain in my …I had to checkin days before I arrived then could not enter the building, took 20 minutes to finally make it to my room. Not something I was hoping for at end of a long day!

it was a great location and clean apartment

Looks like they forgot to dust, but the place was centrally located and it was easy to walk everywhere. We did not even rent a car. Across the street is a great park. Dogs everywhere. 😉

Great location near Union Station Likes: Proximity to Union Station; spaciousness; decor Dislikes: N/A

We got a unit for our vacation about a month ago, and everything was incredible. It was really nice having a fully stocked kitchen at our disposal so we could save a little bit of money on food. It was really well located to so much stuff downtown, so we got the rare opportunity to be able to walk everywhere. It was my 1st time using a hotel that didn't have people there to physically check you in, so that can be intimidating if you were born before 1995.

100% stay here! Great unit. Building amenities were fantastic. The location was so walkable to everywhere we wanted to go.

The location was perfect and within walking distance to everything we needed or wanted to do. Accessing the building was easy and Kasa provided clear instructions. Our space was as pictured and the perfect size for our group.

Trying to charge me for a parking pass and I didn’t even have a car. Disputing the charge for sure. Nice place but what a load

Kasa was very responsive through the entire process. The unit was clean and stocked with the basics. It was the perfect location for day trips to the surrounding areas. The area is quiet and friendly. Walking distance to Union Station, great restaurants and interstates.

Great location and apartment. Our problem was with communication. No information was given about where the parking garage was or where to park in the garage until we asked. We shouldn't have to ask. When an alarm suddently started going off in our unit, KASA did not repond to my text or phone call (they say they are available 24/7). Fortunately for us, we found a helpful KASA employee in the building. Communication got better after that, but they really should have answered their phone (when we called) when the problem arose. We found no information in the apartment about parking, the TV, using the HVAC or any of the appliances. However, the apartment was great.

This was an excellent location and a great place to stay. The Kasa team is so responsive.

amazing experience and would highly recommend Likes: very good location and amenities were brilliant Dislikes: everything was perfect!

The instructions for getting into the building & the unit were clear and easy to follow. (I received them via text the day of my arrival.) The unit was extremely clean, spacious & well-equipped with coffee maker, toaster, dishwasher, plates, utensils, washer/dryer, wireless internet, & extra linens. The tv worked well. (Because it seemed to lack basic cable, I ended up accessing my home cable channels via my laptop, which I connected to the tv with a provided HDMI cable.) I ran into only two minor issues. First, although I turned off the heater/a-c heat at night, heat still came in through a large vent near the door to the unit. Opening the bedroom window solved that problem. Second, the ventilation fan in the bathroom would turn on automatically at night & awaken me. I ended up keeping the door between the bedroom & the bathroom closed when I went to bed. The building is within walking distance of Union Station, a CVS, a Whole Foods & many restaurants. To get to that area, you have to take a pedestrian bridge over train tracks. The bridge at 18th St may be the closest one to the Kasa. However, I ended up using the more heavily trafficked one at 15th Street most often. Walking through the nice park directly across the street from the building & over a small river takes you to Platt Street, which is full of places to eat. In sum the location was great. I'd look forward to staying at the Kasa Union Station again.

Stayed for a week. Clean and great location, walkable to places to eat. Directly accross the street from a park. Quiet location. Would stay again.

Fantastic apartment and great location, especially if you have a dog!

Nice facility with antiquated cancellation policy and non-existent customer support Kasa provides nice facility but the cancellation policy is brutal. I guess there is some form of protection policy you can sign-up for at reservation time (at an extra cost of course) but it's not obvious. The fees really stack up and this in just another one. Well, I tried to cancel 2+ weeks in advance and was not able to do so. The end result is a very poor experience.

All good

Best location for being close to attractions and quiet and felt very safe. Likes: Location and quiet and conveniently close to downtown area. Dislikes: No black out window shades. Too bright from outside lighting and I recommend they add blackout curtains that guests can open and close. If you are use to a darker room for sleeping it is a problem

Check-in and out was flawless (shout out to Mara). The location couldn't be beat! The building couldn't be safer! I have never felt that safe before on a trip! It completely boggles my mind why other companies don't use the security features Kasa uses. The communication was immediate and receptive to our needs. We had delayed flights and were going to miss the last train from the airport, and it was going to be after midnight. I texted the Team to ask if they had suggestions on transportation and they were right on the money with a response within minutes! They saved us the worry about getting to the Kasa in the middle of the night in a city we'd never been (shout out to Jessy). NO other hotel/motel/resort has ever been that helpful! They went above and beyond to rectify issues and cared about what we had to say without making us feel wrong for sharing our concerns. The cleanliness at the beginning could have been avoided, but they immediately checked up on us through email and text which was incredibly courteous (shout out to Alfred, Evelyn and Rose). We probably contacted them a half dozen times while there and they responded in minutes. No haggling or endless sales emails/texts. We will DEFINITELY be staying at another Kasa at our next destination. I do wish though; they had more accommodations to choose from and that all destinations were listed on a single map with pins in the U.S.